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All reviews hi express ice machine metro station yogurt two blocks sofa bed pastel de nata minute walk budget hotel decent breakfast cold cuts room size clean hotel hop on hop reception staff quiet location comfortable beds
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Reviewed May 11, 2017 via mobile

This is a very regular budget hotel, besides it is located in a nice historic building amd I looked modern can't say anything positive.

Negative:

Staff
Breakfast
Uncomfortable bed and linen
Small room
Curtains
Insulation
Tiny unfunctional bathroom
Uneven water pressure in the shower
No minibar
Small storage
Position of the TV
Unsuitable couch
Street noise
No "do not disturb sign"
No amenities
Housekeeping

All in all very spartan hotel which would deserve 2* but gave 3 because it looked nice and updated!
My preferences were not met and even if I changed the room, it was exactly the same. The receptionist told me that all rooms were the same, but was not true!
I asked for a quiet inner room but did not get one.

It was a quick one night stay and I didn't really use the hotel for anything else but sleeping, but I would not return, especially for the price paid which was very steep for that type of accommodation.

Date of stay: May 2017
Trip type: Traveled solo
2  Thank Ludwig70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLISBONCITY, Guest Relations Manager at Holiday Inn Express Lisbon - Av. Liberdade, responded to this reviewResponded May 18, 2017

Dear Ludwig70,
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions.
Rest assured that these issues will be looked into.
We value your comments and welcome the opportunity to serve you again.
Sincerely,
Tiago Correia
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2017 via mobile

The place was updated but the rooms felt sad and gave off motel vibes (US visitors will know this). Overall - there are better options.

The hotel is situated close to Ave Liberdade shops on one side and about 15 mins walk to the beginning of Bario Alto on the other side. No public transportations close by nor convenience stores.

The common area was fine - nicely modern and updated. The first room we were placed in was right by the stairway (even though a super quiet room was requested) and we found that one side of the bed was broken (super squeaky noise getting in and out). We had to call someone to come up. The girl tried to say nothing was wrong with it at first. Only after strong push back, she relented and said will look to see what else is available. My partner went down with her. She kind of got chewed out by the other senior girl for letting us have another option. Finally we were placed in the ground floor room. For the vibrancy of Lisbon, the rooms were stark and gave off the feeling of nursing homes. There were no safes in any of the rooms. The shower was tight and of course, there was water everywhere once done.

Whenever we asked for directions or tried to figure out rail stations and such, we found out all the instructions were off - and this was with several people.

All in all, not recommended and your money could be better spent elsewhere.

Date of stay: May 2017
2  Thank 997wh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLISBONCITY, Guest Relations Manager at Holiday Inn Express Lisbon - Av. Liberdade, responded to this reviewResponded May 18, 2017

Dear Waing H,
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions.
Rest assured that these issues will be looked into.
We value your comments and welcome the opportunity to serve you again.
Sincerely,
The Holiday Inn Express team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2017 via mobile

We've stayed at this chain previously and haven't been disappointed , this hotel was no different, indeed it's one of the best. It's an older building which has been re designed to a very good standard. Location is great , only a few minutes walk from subway which connects to the airport and likewise very close to the area where the tourist buses leave from. Avenue Liberdade is a lovely walk with lots of high end designer shops. Plenty of restaurants within walking distance and the main area of the city is about a 15 - 20 min walk away . Room was lovely with a great shower. Breakfast is standard Holiday Inn Express but is more than enough to start the day. Lisbon is a lovely city and if we return I would probably book this hotel again.

Date of stay: April 2017
Trip type: Traveled as a couple
1  Thank John181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLISBONCITY, Guest Relations Manager at Holiday Inn Express Lisbon - Av. Liberdade, responded to this reviewResponded May 18, 2017

Dear John181,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback.
We hope you will visit us again.
Sincerely,
The Holiday Inn Express team

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Reviewed May 3, 2017

We stayed 4 nights. Nice clean rooms, comfortable bed. Decent breakfast. Location is fantastic. Walk distance to City center although you might say that all the Lisbon is center itself. The only thing we missed in the hotel was the fridge. We strongly recommend the Hotel.

Room tip: Street of Lisbon can be very lively so if you have street view rooms it can be a problem for somone having problem getting asleep.
Date of stay: April 2017
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Britka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLISBONCITY, Guest Relations Manager at Holiday Inn Express Lisbon - Av. Liberdade, responded to this reviewResponded May 18, 2017

Dear Britka,
First of all thank you for your kind words.
It's very important to us to hear such a great review.
We hope you visit us again with the promise our standards will be the same.
Kind regards,
The Holiday Inn Express team

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Reviewed May 3, 2017 via mobile

We spent four days in this hotel. The room was very big and they beds were very confortable. You have four types of pillows to choose. The beds were big enough for two kids sleeping together The room was very clean, included the bathroom. The heat/air con works very well, quick and quiet. The neighborhood is very quite during the weekends but noisy in the week days so if you can choose a higher room, we were on the second floor and we had friends on the fourth too and their room was more quiet than our. The hotel is not located in the historical center of Lisbon but you have a metro stop called Saldanha five minutes walking from the hotel. You'll be in Marques de Pombal in fifteen minutes, very convenient. We didn't have the breakfast included in our room but we had breakfast one morning, you have a wide varieties of fruits an cereals, scrambled eggs and bacon. The staff was very friendly and helpful, recommended us very good restaurants around the hotel. We definitely will be back in our next visit to Lisbon

Date of stay: May 2017
Trip type: Traveled with family
Thank PATALF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLISBONCITY, Guest Relations Manager at Holiday Inn Express Lisbon - Av. Liberdade, responded to this reviewResponded May 18, 2017

Dear Patalf,
Thank you so much for taking the time to write such nice compliments about our Hotel.
It really means a lot to us that you enjoyed your stay with us and our excellent location, nice rooms and decoration, great breakfast and overall experience and services provided by our staff.
We hope to have the opportunity to welcome you back at the Holiday Inn Express Lisbon Av. Liberdade.
Kind Regards,
The Holiday Inn Team

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