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All reviews free mini bar small bottle great location welcome gift excellent hotel rain shower pastel de nata port wine the hotel staff rua augusta hotel is located comfortable beds central lisbon coffee machine metro station minibar toiletries
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Reviewed May 4, 2019 via mobile

I took my mom to Lisbon for a short break and we stayed at Hotel Santa Justa at the beginning of May for 3 nights. The location is perfect! It is in the center of the city and on a walking distance to all landmarks. We stayed in room 416 which is in the newly refurbished building. It is facing the street and had a little balcony. The room was clean, well furnished, the bed and pillows were very comfy and the marble bathroom was wow ! To welcome us to the hotel, they had left a bottle of port wine with pasteis da nata and the day before we checked out we had chocolates and a bottle of cava. Both times the management of the hotel had left us personalised notes which was a really nice touch. The service at reception was great. I strongly recommend this hotel for your stay in Lisbon !

Date of stay: May 2019
Trip type: Traveled with family
Thank Tsvety_Niko
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel S, Director de Recepción at Hotel Santa Justa, responded to this reviewResponded May 7, 2019

Dear guest,
Thank you for sharing your experience in Hotel Santa Justa.
We are delighted to know that you had a nice stay with us and that you enjoyed our brand new rooms.
We work daily to provide the best product and service to all our guests so we feel mission accomplished after receiving comments like yours!
We look forward to welcome you back soon.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2019

Free minibar drinks, great location, free pastries and a coffee machine. This room exceeded our expectations. Don't hesitate to order. You won't regret it.
We didn't take breakfast but I'm sure it's great.

Date of stay: April 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank Mik S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel S, Director de Recepción at Hotel Santa Justa, responded to this reviewResponded May 7, 2019

Dear guest,
We appreciate your kind words about our property and we would like to thank you for taking your time to share your experience in our Hotel.
We look forward to welcome you back soon.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2019 via mobile

Excellent - I have travelled to many countries and many many hotels. This is unquestionably top shelf.

Our room had a balcony overlooking the street vending area. We had a nice view of the elevator.

Room was fine, free mini bar a very nice touch, quiet at night - location perfect.

I utilized the staff a couple of times a day since I was not good at finding the locations I was to meet others. Always attentive and in-fact twice went the extra mile (brought up google maps on their computer that showed the exact spot that I was to go to).

Customer service is dying around the world but not at Santa Justa.

A very pleasant stay!!!

Date of stay: April 2019
Trip type: Traveled as a couple
1  Thank rockcole
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel S, Front Office Manager at Hotel Santa Justa, responded to this reviewResponded April 28, 2019

Dear guest,

We are very pleased to read that you experienced a lovely holiday during your stay with us!

Our staff works hard everyday so our guests can feel at home and have a wonderful experience in Lison, so we truly appreciate your opinion about our team members.

Thank you very much for taking time to share your feedback and we hope to welcome you again very soon.

Best regards,

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Reviewed April 26, 2019 via mobile

The hotel is well located in the heart of Lisbon with the rooms overlooking a quiet street. The staff were excellent and provided well good advice. The rooms were beautiful and free minibar was a nice touch. Great restaurants around and good base for visiting Lisbon.

Date of stay: April 2019
Trip type: Traveled as a couple
2  Thank john555
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2019 via mobile

We stayed in Santa Justa for four nights in the beginning of April. It’s a good hotel with central location, close to everything, good big rooms with excellent soundproof, minibar included in room charges ( basic soft, water and bear), sufficient breakfast- actually everything was ok, just.... lack of character? coziness? No face, nothing to remember-basic city hotel. The area around is busy with restaurants and bars so can not comment on their food. On site restaurant in opposite building looked terrible- crowded and smelly, we got a table and supposed to sit almost on the knees of the next table clients.. just left without ordering. More quiet in the main building- but when we wanted to watch their Fado show on Sunday evening- they said they are fully booked and did not let us in despite we were hotel guests.... Just a small details but altogether- I would choose different place next time for this price.

Date of stay: April 2019
Trip type: Traveled as a couple
1  Thank BalakinCy
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Hotel Santa Justa, responded to this reviewResponded April 26, 2019

Thank you for sharing your experience in our Hotel.

We are surprise with your comment as we work hard to give a personal service so our guest feels like home and we disappointed that you felt that our Hotel has nothing to remember. Our staff work hard since our opening to make our guests feel welcoming and to make their stay a good memory so is a heart break to read your comment. Also, you refer all positive things as the size of the room, location, good soundproof, complimentary minibar and nice breakfast and after you say that you won’t stay with us again. Is truly hard to understand your comment. Concerning the Restaurant our staff always recommend booking a table for Fado evenings in our Restaurant exactly to avoid what happened with you a walk-in with no availability. Please understand that is a restaurant and is normal the need to book a table in a busy night. Regarding the Restaurant Pinoquio in front of our Restaurant we can’t control their business as don’t belong to our Hotel.
We apologize if despite all our efforts you confess that will choose another Hotel for a next trip to Lisbon!

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