We booked the one bedroom apartment (Charm) and found it to be like a home away from the home. The apartment was tastefully furnished and extremely spacious on two levels. There was a double bed plus a sofa bed as well as 2 other couches and a dining table. The separate kitchen was well equipped and we cooked a couple of meals which was lovely as we had been on the road for nearly two weeks. We really liked the fact that there was a washing machine (again so helpful after being on the road for awhile). Our apartment was just off Praca des Flores. On this square there is a supermarket, a great café which serves good coffee and custard tarts (go there early and you may get the warm - delicious!). There are a couple of restaurants on the square and a few other good ones close by. The scenic route for tram 28 is nearby. This may be handy for getting into the centre but don't try and take the tram to get back from the city as it takes forever to get on it from the centre. (If you get tired of walking up and down hill in Lisbon, take the metro to Rato and walk downhill from there along Rue Sao Bento. Otherwise there are buses closer but we couldn't be bothered working all these out.) You can also take the elavadors up to Bairro Alto, from there it is around 10 -15 minutes back to the apartment with some undulations but not too hilly.
Jorge, Antonio and Phillip are really helpful. 2 weeks before we were due to arrive, they sent us detailed instructions on how to get to the apartment from the airport and the main railway stations. If you decided to come by taxi they wrote out the instructions in Portugese so you could give it to the driver. There were also separate instructions for public transport. I was really impressed with this.
It took us awhile to get used to finding our way to and from the apartment at first as it is not right in the centre, but after a couple of days it didn't seem so far. What we really liked about the location was that it was close enough to the centre yet seemed to be in an inner city suburb where local portugese live and we felt we were experiencing some of Lisbon's true life rather than just being a tourist seeing the sights.