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“Not so good” 2 of 5 bubbles
Review of ScooterLisbon

ScooterLisbon
Ranked #246 of 446 Tours in Lisbon
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Attraction details
Owner description: We strive to offer you a second to none Tours & Rentals Scooter Service by offering top quality scooters and a matchless Guest Service, so that you can enjoy Lisbon and its great surroundings in a unique and effortless way.
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
“Not so good”
2 of 5 bubbles Reviewed May 26, 2014

I have to say that we have rented scooter in major European cities, it seems a very comfortable and fast way to get around the city. Lisbon is not an exception, with its many slopes going with scooter is beautiful.

Although the scooter was fine, we ordered a top case to leave the helmet inside, they allowed the top case but they did not get the key, although we ordered was not given. This meant that we had to ride with helmet in hand when we visit the monuments, very uncomfortable!!!

We recommend Scooterlisbon improve service, as we wait to pick up the scooter and that we had booked it, we also recommend that attempt to meet user requests, because our request was not resolved favorably.

Visited May 2014
Helpful?
1 Thank Oriol P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scooterlisbon O, Manager at ScooterLisbon, responded to this review, May 30, 2014
Thank you for the feedback provided.
We are really sorry for this.
A full Reservation requires all documentation sent ahead timely,
it is not a phone call that validates this, it may just keep a vehicle awaiting.
Not sure if this is the case...

If Guests stand in line without announcing their advance Reservation
or come at a very busy time things might get delayed a few minutes.
Still we do work daily delivering our best to make sure all Guests gets the right attention and are served timely, particularly with complete Advance Reservations.

The top case fitted (and storage under seat) is indeed OK to transport personal belongings but not to keep it safe while parked, an alarmed car isn't always safe, why would a more fragile motorbike top case or seat locking be safer?

The missing Top case key is a matter of respecting and valuing our Guest's needs and safety.
We would rather make sure all belongings are safe at all times, including our Guests belongings and also the mandatory safety helmet, than have someone with stolen property.
We are sure this was clearly explained and understood.

So far everyone has understood and agreed with this procedure,
Helmets can often be stored at cloakrooms, ticket offices, etc at no cost.

We look forward for your next visit and you know, the say: When in Rome do as the Romans do!

Sincerely,
ScooterLisbon Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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13 reviews from our community

Visitor rating
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Date | Rating
  • Chinese (Traditional) first
  • English first
  • Any
English first
1 review
“Couldn't be better”
5 of 5 bubbles Reviewed May 18, 2014

It was so good that we rented the scooters two days in a row. Service is excellent and friendly, very good quality scooters and reasonable prices.
Highly recommended!

Visited May 2014
Helpful?
Thank Sim O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
“Beware!”
1 of 5 bubbles Reviewed April 15, 2014

We agreed to a price for renting a scooter for one day and only after signing the rental contract we were informed that "one day rental" means returning the scooter on the same day during the working hours (until 18:30), so it basically covered only a few hours. The price for a full 24h rental is different and we ended up paying a higher price than we expected. The price list is not displayed anywhere in the rental shop and was shown to us only after signing. This is really a trap and is very unprofessional.

Be very careful to check every aspect of the scooter when you receive it (including small things such as the lock of the top case) or you will end up paying for the wear and tear caused by all the customers before you. Exactly this happened to us: because of wear and low quality, the lock of the top case malfunctioned and broke and we were forced to pay for the replacement of the whole top case.

In conclusion, it is very worthwhile to hire a scooter in Lisbon but choose the rental provider more wisely! There are many other to choose from (a quick search on the Internet will reveal many). We had a very bad experience with this rental shop and ended up paying a lot more than we could afford. Beware!

Visited April 2014
Helpful?
Thank Teodor C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scooterlisbon O, Manager at ScooterLisbon, responded to this review, May 9, 2014
Thank you for your feedback
As normal and usual procedure when renting ​ Scooters, an inspection is carried on by our ​Staff along with​ Guests prior to rental starts.
Our Registration Form is filled accordingly stating all possible existing damages and expected returning time for the Scooter Rental.
The Registration Form is then signed both by ​Scooter Lisbon ​Staff ​Rep​ and Guests acknowledging the information stated above. A copy of this agreement is then handed to the Guests.

Occasionally Guests may prefer not to acknowledge their responsibility when renting from a supplier and this is not fair. As a service provider striving to excel on service we would like to have only positive and very psoitive reviews (as until now), and we can not "give away" when there is a lack of respect and good manners along with staff being threatened.
Still it is not fair to be subject to this type of situation, nor it is to all of our other usually ​respectful and nice Guests, that when extending their rentals do pay for the excess fees.

In case of any issues good practice is to always communicate it clearly and upfront,
we are here to welcome and support everyone, in case of damages we expect our Guests do assume responsibility ​and provide fair cover ​for the consequence of their actions.
This is common sense and practice for responsible and respectful operators.

Sincerely,
ScooterLisbon Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harderwijk, The Netherlands
2 reviews
“Great company with very friendly people”
5 of 5 bubbles Reviewed April 11, 2014

Hi traveled to Lisbon in September and I rented a motor scooter for a week. Traveled all the way to Porto and back. Awesome trip, highly recommended. Anyway the scooter was in great shape, prices were low (I believe it cost me around 100 E for a full week!) and I got a free road map of them. Highly recommended

Visited September 2013
Review collected in partnership with this attraction

Helpful?
Thank Martijn_Rufus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
2 reviews
“Lots of fun!”
5 of 5 bubbles Reviewed November 5, 2013

Recently rented a scooter and we had a great time! I drove with my GF on the back and it was 35 euro for the day, they charge more with a another person.

Were from the states and they require your passport, so don't forget that! If your under 25 I think you need some sort of insurance too but I can't remember, I'm 30.

We waited a while because we didn't make a reservation so try and reserve if you can.

We drove the N6 and it was awesome! We accidentally got on the N5 and that was a little stressful because its a big highway but if you stay on the N6 which turns into N424 (or something similar), its a FANTASTIC drive long the coast all the way to Sintra.

Visited November 2013
Helpful?
Thank Bills1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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