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Good scooter, bad credit card practices

The scooter and the service were good, but they keep your CREDIT CARD info FOREVER on a piece of... read more

Reviewed September 29, 2014
Gigibubu
via mobile
Very positive experience

On our first trip to Lisbon we had two scooters rented - fair rates, flexible to arrange, friendly... read more

Reviewed May 27, 2014
Dauerkonsument
,
Heidelberg, Germany
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Reviewed September 29, 2014 via mobile

The scooter and the service were good, but they keep your CREDIT CARD info FOREVER on a piece of paper, security code and all. It's 2014 and there are other ways to do this (authorizations) and every other rental business in the world uses them. Their excuse is "What if a parking ticket comes in later", but I could have also left the deposit in cash, so that logic doesn't really apply.

Anyways, the scooter was good. Went to Sintra and back, no problems.

2  Thank Gigibubu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2014

On our first trip to Lisbon we had two scooters rented - fair rates, flexible to arrange, friendly in manners - nothing to complain about. Prices differ a bit among the local renters. Maybe helpful to know: some rates include partly damage coverage on own vehicle (not at Scooter Lisbon), but only in minor cases, so it makes no real sense. In short: you better keep an eye on your scooter - and be aware that one hardly finds any European city streets in worse conditions than in Lisbon ;-)

Anyway, Scooter Lisbon is highly reccomended.

Thank Dauerkonsument
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scooterlisbon O, Manager at ScooterLisbon, responded to this reviewResponded May 30, 2014

Thank you for your kind words and recommendation,
We are always delighted to know that Guests have enjoyed ridding with us.

Indeed cheaper is not always the best deal, most times isn't.
We are straightforward and like to keep things simple and efficient.

In some areas, roads are not the best, but there is way worse out there!
Hey... but it is not the end of the world!
At least drivers tend to be respectful and nice with motorbikes in general.
Our scooters are fitted with big wheels for a reason,
and traveling at lower speeds makes it comfortable and safe for all.

We hope to welcome you again and maybe your friends too!
Sincerely,
Scooter Lisbon Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2014

I have to say that we have rented scooter in major European cities, it seems a very comfortable and fast way to get around the city. Lisbon is not an exception, with its many slopes going with scooter is beautiful.

Although the scooter was fine, we ordered a top case to leave the helmet inside, they allowed the top case but they did not get the key, although we ordered was not given. This meant that we had to ride with helmet in hand when we visit the monuments, very uncomfortable!!!

We recommend Scooterlisbon improve service, as we wait to pick up the scooter and that we had booked it, we also recommend that attempt to meet user requests, because our request was not resolved favorably.

1  Thank Oriol P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scooterlisbon O, Manager at ScooterLisbon, responded to this reviewResponded May 30, 2014

Thank you for the feedback provided.
We are really sorry for this.
A full Reservation requires all documentation sent ahead timely,
it is not a phone call that validates this, it may just keep a vehicle awaiting.
Not sure if this is the case...

If Guests stand in line without announcing their advance Reservation
or come at a very busy time things might get delayed a few minutes.
Still we do work daily delivering our best to make sure all Guests gets the right attention and are served timely, particularly with complete Advance Reservations.

The top case fitted (and storage under seat) is indeed OK to transport personal belongings but not to keep it safe while parked, an alarmed car isn't always safe, why would a more fragile motorbike top case or seat locking be safer?

The missing Top case key is a matter of respecting and valuing our Guest's needs and safety.
We would rather make sure all belongings are safe at all times, including our Guests belongings and also the mandatory safety helmet, than have someone with stolen property.
We are sure this was clearly explained and understood.

So far everyone has understood and agreed with this procedure,
Helmets can often be stored at cloakrooms, ticket offices, etc at no cost.

We look forward for your next visit and you know, the say: When in Rome do as the Romans do!

Sincerely,
ScooterLisbon Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2014

It was so good that we rented the scooters two days in a row. Service is excellent and friendly, very good quality scooters and reasonable prices.
Highly recommended!

Thank SimO143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2014

We agreed to a price for renting a scooter for one day and only after signing the rental contract we were informed that "one day rental" means returning the scooter on the same day during the working hours (until 18:30), so it basically covered only a few hours. The price for a full 24h rental is different and we ended up paying a higher price than we expected. The price list is not displayed anywhere in the rental shop and was shown to us only after signing. This is really a trap and is very unprofessional.

Be very careful to check every aspect of the scooter when you receive it (including small things such as the lock of the top case) or you will end up paying for the wear and tear caused by all the customers before you. Exactly this happened to us: because of wear and low quality, the lock of the top case malfunctioned and broke and we were forced to pay for the replacement of the whole top case.

In conclusion, it is very worthwhile to hire a scooter in Lisbon but choose the rental provider more wisely! There are many other to choose from (a quick search on the Internet will reveal many). We had a very bad experience with this rental shop and ended up paying a lot more than we could afford. Beware!

Thank Teodor C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scooterlisbon O, Manager at ScooterLisbon, responded to this reviewResponded May 9, 2014

Thank you for your feedback
As normal and usual procedure when renting ​ Scooters, an inspection is carried on by our ​Staff along with​ Guests prior to rental starts.
Our Registration Form is filled accordingly stating all possible existing damages and expected returning time for the Scooter Rental.
The Registration Form is then signed both by ​Scooter Lisbon ​Staff ​Rep​ and Guests acknowledging the information stated above. A copy of this agreement is then handed to the Guests.

Occasionally Guests may prefer not to acknowledge their responsibility when renting from a supplier and this is not fair. As a service provider striving to excel on service we would like to have only positive and very psoitive reviews (as until now), and we can not "give away" when there is a lack of respect and good manners along with staff being threatened.
Still it is not fair to be subject to this type of situation, nor it is to all of our other usually ​respectful and nice Guests, that when extending their rentals do pay for the excess fees.

In case of any issues good practice is to always communicate it clearly and upfront,
we are here to welcome and support everyone, in case of damages we expect our Guests do assume responsibility ​and provide fair cover ​for the consequence of their actions.
This is common sense and practice for responsible and respectful operators.

Sincerely,
ScooterLisbon Team

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Reviewed April 11, 2014

Hi traveled to Lisbon in September and I rented a motor scooter for a week. Traveled all the way to Porto and back. Awesome trip, highly recommended. Anyway the scooter was in great shape, prices were low (I believe it cost me around 100 E for a full week!) and I got a free road map of them. Highly recommended

Review collected in partnership with this attraction
Thank Martijn_Rufus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2013

Recently rented a scooter and we had a great time! I drove with my GF on the back and it was 35 euro for the day, they charge more with a another person.

Were from the states and they require your passport, so don't forget that! If your under 25 I think you need some sort of insurance too but I can't remember, I'm 30.

We waited a while because we didn't make a reservation so try and reserve if you can.

We drove the N6 and it was awesome! We accidentally got on the N5 and that was a little stressful because its a big highway but if you stay on the N6 which turns into N424 (or something similar), its a FANTASTIC drive long the coast all the way to Sintra.

Thank Bills1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2013

I recommend this shop to all the people who want to turn Portugal on two wheels. Staff serious and very helpful.

Thank Mellons10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2013

Very good experience with scooter lisbon
Very friendly staff
Brand new scooters, easy to ride and powerfull enough to feel safe on every roads

Great way to discover Lisbon, Sintra, Cascais...

don't hesitate

Review collected in partnership with this attraction
Thank Guile777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2013

Very helpful and funny staff. Maps, directions and great service. I think I hit high season so it was a bit expensive, still the best place to rent in Lisbon.

Thank 577Shepherd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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