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Reviews (2,329)
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Reviewed October 15, 2017

Not too bad location. New fresh rooms. Interesting breakfast. But very poorly managed houskeeping. Every dayout of 7 nights something was wrong. They forgot to change towels, or collected old ones and doidn't leave new. Didn't add toiletries, forgot to add drinking water, etc. EVERY DAY, really. Amazing. To my understanding, 2 towels is not a 5* standard. The vanity mirror is located so low, that couldn't even bend over to use it. And if your room looks at street, you will hear cars very well.

Room Tip: Rooms looking at street are very noisy
  • Stayed: October 2017, traveled on business
    • Value
    • Cleanliness
    • Service
Thank Andrey_Buzin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EPICSANALisboa, Proprietário at EPIC SANA Lisboa Hotel, responded to this reviewResponded October 19, 2017

Dear Guest,

On behalf of the entire team of EPIC SANA Lisboa, thank you for take the time to share with us the comments on your recent stay.

We were saddened to read that your last stay was not as enjoyable as you expect. In the first instance, please accept our sincere apologies for the disappointment caused.

If you are available, and of course, willing to share more information with us personally, please do send us an email to info.lisboa@epic.sanahotels.com with your contact details, so we can contact you immediately.

Since these reports aren´t common at all and do not match our service standards we would like to know if you care to share with us some more details on what did not go well with your stay.

In any case we will share your comments with the hole team and have will most definitely embark upon a process of quality improvement and in-house training, which will limit similar future failures.

We would be pleased to welcome you back in a near future in EPIC SANA Lisboa, so that you can experience a stay that matches our usual high standards.

Our thank you for your attention,

Kind regards,

Olivier Mencucci
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2017

This hotel is nice and the breakfast is amazing. The staff wasn't very warm and friendly. The bell hop was over friendly and went above for guests. The rooms were clean and comfortable. Good location as we were able to take uber to local areas.

  • Stayed: June 2017, traveled with friends
    • Location
    • Cleanliness
    • Service
Thank Que1Dagga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EPICSANALisboa, Diretor-Geral at EPIC SANA Lisboa Hotel, responded to this reviewResponded November 3, 2017

Dear Guest,

Thank you for taking time to share your comment about your stay in the EPIC SANA
Lisboa.

Thank you for your kind words regarding the comfort of our rooms and our EPIC breakfast served at our Restaurant Flor de Lis.

We are looking forward to welcome you for another EPIC stay!

Kind regards,

Olivier Mencucci
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2017 via mobile

This is such a lovely hotel ! Spacious rooms. Breakfast amazing. All staff very helpful. Lovely rooftop pool with views across Lisbon. Beautiful flower arrangements in the reception areas. Very good quality food. Near to Tourist bus stops and A very nice shopping centre. Can highly recommend this hotel

Stayed: October 2017, traveled as a couple
2  Thank TravellingSolo_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EPICSANALisboa, Diretor-Geral at EPIC SANA Lisboa Hotel, responded to this reviewResponded October 19, 2017

Dear Guest,

Thank you for taking time to share your comment about your stay in the EPIC SANA
Lisboa.

Thank you for your kind words regarding the Hotel design, our EPIC staff, the comfort of our rooms, our EPIC breakfast served at our Restaurant Flor de Lis and our rooftop pool.

We are looking forward to welcome you for another EPIC stay!

Kind regards,

Olivier Mencucci
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2017

We stayed 5 nights on a city break. Booked through expaedia at cost of £800 for B and B. Pleasant airy lobby though check in a bit slow. Room spacious and well furnished. We had a leak from room above which was dealt with amicably by moving us to a better room.
Breakfast buffet was outstanding with superb buffet and pleasant service from staff. We ate in a la carte restaurant on one evening but had the chefs special menu for 36 euros per person. It was wonderful.
We also used the rooftop pool and terrace - again lovely
The hotel is situated about 400m or so uphill from nearest metro station but is close to large modern shopping mall
Overall a great stay. We would return to same hotel in future

  • Stayed: September 2017, traveled as a couple
    • Value
    • Rooms
    • Service
Thank davidmacp2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EPICSANALisboa, Diretor-Geral at EPIC SANA Lisboa Hotel, responded to this reviewResponded October 19, 2017

Dear Guest,

Thank you for taking time to share your comment about your stay in the EPIC SANA
Lisboa.

Thank you for your kind words regarding the Hotel design, the comfort and facilities of our rooms, our breakfast served at our Restaurant Flor de Lis and our rooftop pool.

We are looking forward to welcome you for another EPIC stay!

Kind regards,

Olivier Mencucci
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2017 via mobile

What a great place to stay. Impeccable service, wonderfully stylish public and private areas, nice rooftop pool.The location isnt perfect- a steep hill to climb if you return via Marques de Pombal metro station but Lisbon is a city of hills . Anything else not perfect-well the breakfasts were well resourced but perhaps a triump of style over substance.
Would definitely return.

Stayed: September 2017, traveled on business
Thank ChrisSadMag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EPICSANALisboa, Diretor-Geral at EPIC SANA Lisboa Hotel, responded to this reviewResponded October 13, 2017

Dear Guest,

Thank you for taking time to share your comment about your stay in the EPIC SANA
Lisboa.

Thank you for your kind words regarding the Hotel design and our rooftop pool.

We are looking forward to welcome you for another EPIC stay!

Kind regards,

Olivier Mencucci
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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