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“Had a lovely dinner”

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EPIC SANA Lisboa Hotel
Ranked #20 of 255 Hotels in Lisbon
Certificate of Excellence
Reviewed February 3, 2014

This is a new hotel in Lisbon. Very central a near one of the bests shopping malls in town. We didn't stay but had dinner at "Flor de Lis" restaurante.
The hotel is lovely, very well decorated, very beautiful flower bouquets everywhere.
The servisse is warm, friendly and attentive.
The food was wonderfull very well cooked, presened and tasty. The winw paring proved to be a good choice and the final bill... a very good surprise!

  • Stayed: January 2014, traveled as a couple
    • Value
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Thank ameliapcoutinho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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976 - 982 of 2,137 reviews

Reviewed January 20, 2014

Stayed here for 4 days last week and as a lot of others have said the rooms are high quality, the staff very friendly and the food is generally good quality. Busy conference hotel with a lot of people in it, so perhaps not ideal if you are a couple on a romantic break. 250 plastic tubes sales people there while we were. Only other tip, get a room either high up or at the rear as front low floors are noisy from the road.

  • Stayed: January 2014, traveled on business
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1  Thank Colin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2014

This hotel is as nice as you will find in all of Portugal. Wonderfully located 10 minutes from the airport, the view of the city from the roof top poll area is incredible!

We found an amazing internet deal and stayed for 149 euro on our return from Madeira back to the U.S. Shopping and dining in the area were both spectacular.

Service at the hotel was the best we have ever experienced in Lisbon. There is nothing about the hotel that disappoints.

Room Tip: Be sure to know the address when advising your cab driver where to take you. There are several SANA...
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  • Stayed: September 2013, traveled with friends
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Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2014

We stayed in this hotel to celebrate the new year in lovely Lisbon. I took the tickets last minute and hesitated with the Four Season next door. My main criteria was a top hotel with a pool for my 5 year old son. Location was also important as lots of reviews are mentioning lots of uphill walking...

LOCATION
We arrived to the airport and decided to take the airbus shuttle 25-30 mins. You have the option of the train which is much longer and not good with luggage. The airbus stop is opposite the exit and we took a return tickets for 5-6 euros per person. My son didn't pay which was a good start. You stop at a big roundabout called marques de pombal and the hotel is 10 mins walk straight line. you can see the Four Season and hotel is roughly opposite. Beware if you have luggage, i had my first cramp up that hill...

HOTEL
Hotel is brand new and very impressive when you arrive. A kind of design we like. If you want more character, look elsewhere. This is a great recent hotel. Reception and everyone helpful even if it was very busy when we arrived. We got a junior suite on the 4th. The biggest room we ever seen in a hotel. It was nearly as big as our first appartment in UK. It was spotless clean and full of tech in terms of store control. TV was super with lots of international channels and linked to a surround system. Bathroom massive also and very spacious. Lots of storage and a nice area for the family separated from the Bed. Aircon was top notch and very sensitive without having this horrible draft feeling in some hotels where you end up ill. There was a fridge and a coffee machine. The beds were a dream. In short, you are getting the picture...despite some small issues, close to ideal for us.

HOTEL
Breakfast is served on the 1st floor with a very impressive choice. My favourite was the pancakes which were a dream with fruits. We agreed with my wife that it could have scored 5/5 if only the coffee and juices were up to scratch. If the hotel managers read this, i suggest you put a self service coffee (semi professional nespresso will do) plus capacity to juice your orange juice yourself too (you see the machine in some shops and outside). A breakfast without good coffee, is half the experience especially if you like your coffee in the morning (or anytime).
Staff were very friendly despite being on edge as hotel packed for the new year. We have also seen how they were more relaxed once most people left and we came back to manageable numbers....This is a team all along, professional and friendly...
In terms of food, we didnt eat in the hotel except one room service that was a bit expensive but worth it. Presentation was very impressive.

SURROUNDING
Hotel is not in the city centre but not far at all. Even if he s by a very busy road, isolation was first rate. There is a massive shopping centre called amoreiras just opposite with supermarket (auchan) and lots of places to eat. There is even a kayser shop i recommend you find for the cakes, bread and top burger. Ideal for frequent stops with kids or without. There is another burger place very close called buns that is worth the visit. Notice, i am not a crazy fan of burger but we had to find ways to eat cheap and good with kids. In the shopping centre, you find a pasta place worth the try...for the rest, we ate in the city but nothing memmorable.
We walked from hotel everyday and you reach the centre in 10-15 mins without any problem. I highly recommend the Oceanario de Lisboa near oriente...make sure you have a camera that takes good pics without flash...i missed the best pictures ever but i will come back...When you arrive by train, you will find a big shopping centre and the aquarium is a big building with lots of white pillons. We went the wrong way and ended up walking by the Tage and alongside the telepheric...tiring but nice.
Important to note, the famous number 28 tram is packed like crazy so we took the 12 next to it. Not the same, i agree but it took us for a nice ride with lots of comfort. My son was happy and we could enjoy the spin...The 28th tour must be amazing but no point when you are packed like sardines...

HOTEL PART 2
We discovered that the indoor pool is not allowed for children below 14-16. That was the first schock of the arrival. I don't believe it was mentioned anywhere and i understand now why this hotel doesnt appear when you put the swimming pool filter. They have a second outdoor pool but closed in the winter. I urge the hotel and trip advisor to make it clear as you should have seen the look on the face of my son. Thank god, i managed to go in the morning as an exception and one evening when it was very quite. This hotel must be a dream during the summer...for Lisbon obviously...

TO IMPROVE
This is more for the hotel if they read this. I spoke about the coffee and juices for the breakfast. The bathroom and tubs didnt always work properly so worth having a check. There was a leak also in our toilet which was fixed. Please clarify swimming pool policy in own and trip advisor website.

CONCLUSION
You can tell from the long review that i had lots to say but all this can be resumed in one sentence. Excellent hotel for first time in Lisbon, a dream for couples or families looking for luxury at a descent price and a great breakfast and amenities. It is officially my son best hotel and you can imagine my face when he said it out of the blue...
It was grey and miserable a lot but this hotel and Lisbon managed to make this trip memmorable...I looked at lots of hotels and this one has the best mix of value and offering...especially if a swimming pool/gym/health centre is a nice to have for you.

Room Tip: junior suite all the way and higher if you can afford it...
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  • Stayed: December 2013, traveled with family
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2  Thank Goldorak72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2014

An excellent adress in the heart of Lisboa! A new five stars hotel with just an excellent service in all departments. Rooms are modern, spacious, as well as bath rooms. Excellent breakfast included in the rate. Nice pool aera on the top of the building. For sure another stay in the hotel for a next stay to Lisboa.

  • Stayed: September 2013, traveled on business
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Thank Marwan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2014

I just spent three days in this hotel with my whole family and we really enjoyed our stay. The rooms were luxurious and gorgeous. The food was great (and reasonably priced.)... and the service top notch. Actually, the staff members were as nice and kind as they were efficient. Far beyond the call of duty. Keep on the good job.

  • Stayed: December 2013, traveled with family
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1  Thank Arnaud D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2013

Excelent hotel in Lisbon. New facilities, amazing design, helpful and kindly staff, good atmosphere on the public areas, very good quality of sleep. Very good relation quality-price. I definitely recommed this hotel if you visit Lisbon.

  • Stayed: December 2013, traveled as a couple
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2  Thank Bruno F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about EPIC SANA Lisboa Hotel

Address: Av. Engenheiro Duarte Pacheco 15, Lisbon 1070-100, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 255 Hotels in Lisbon
Price Range: $169 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — EPIC SANA Lisboa Hotel 5*
Number of rooms: 311
Official Description (provided by the hotel):
Boasting a prime strategic location in Lisbon, in Amoreiras, a short distance from Marquês de Pombal and Avenida da Liberdade, the EPIC SANA Lisboa Hotel offers 311 bedrooms of various types. The comfort of its rooms and a service which is personalised down to the last detail make this Hotel the ideal place to stay when visiting the capital, whether on business or on holiday. The hotel facilities include 2 restaurants with different concepts: the Scale Lobby Bar and, on top of the Hotel, the Up Scale Bar with its infinity pool crown the EPIC SANA Lisboa Hotel. For meetings and events the EPIC SANA Lisboa Hotel has 1760 m2 divided into 13 meeting rooms that are able to host events of up to 1300 people. ... more   less 
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