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“Great food and very friendly” 5 of 5 bubbles
Review of Maracane

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Maracane
Ranked #2,926 of 4,016 Restaurants in Lisbon
Dining options: Reservations
Restaurant details
Dining options: Reservations
Rockton, Pa
Level Contributor
38 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Great food and very friendly”
5 of 5 bubbles Reviewed August 12, 2013

The staff was very friendly and enjoyed my wearing of Portuguese national soccer jersey. The portions were huge and the food was awesome. Plus, the restaurant was very close to my hotel:)

Visited May 2013
Helpful?
Thank ak474me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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17 reviews from our community

Visitor rating
    4
    9
    1
    2
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Mangalore
Level Contributor
188 reviews
89 restaurant reviews
common_n_restaurant_reviews_1bd8 94 helpful votes
“Hope this is not the portuguese hospitality industry”
2 of 5 bubbles Reviewed May 12, 2013

Our mistake not to have read the tripadvisor reviews and follow any of their suggestions. We went to this restaurant as recommended by the concierge of our hotel (who had honestly thought that it was good) as we asked for authentic portuguese dining experience on a sunday night. She even mentioned that they would be pleased to offer a welcome drink when we get there and say that they were recommended by the hotel.
For starters, on entering the place we weren't quite sure if we had come at the closing time- we had wandered into the non-smoking area and only half the tables were laid. After the initial luke warm reception, we almost believed that only one of the waiting staff could speak english (had not seen the previous review that said that all the waiting staff were fluent in english and french). After specifically asking for recommendations from the menu for authentic portuguese cuisine we were sort of directed to two dishes but not a good description of what it would be even when extensively questioned about the actual content of each item. But as soon as we mentioned the recommendation from the hotel and the mention about the welcome drink the attitude changed to positively aggressive about the misinterpretation of our hotel staff about the offer of a welcome drink. We would expect the hospitality industry has better front office manners. It was unclear as to whether the offer was still valid, they however brought in the ?courvette [ the olives bread ham butter and fish pate (some items before the starters on the sequence of menu)] without being asked. We are now led to believe (after reading a bit about it) that this is the norm in the restaurants in Portugal. When they knew for sure that we were tourists and did not know the norm, they would be well advised to explain their traditions to help us decide before embarrassing the guests by bringing items without being asked and literally force the guest not to be impolite. It would not have been an issue to have clarified before bringing items that were more expensive than the mains that we were ordering without as much 'by your leave' if they had not raised a stink about the suggestion of a welcome drink. If they have such an attitude to spending their money, it looks hypocritical that they would expect the guests to part with their money without a question.
We however, wanted to experience the 'real local dining' and thought it not a bother to pay for any extras (the fact that these extras were something that we needed to pay for, was only mentioned when we asked why he had brought the items to the table).
To be fair to the cook, the salmon/prawn and rice dish was good and thoroughly enjoyed by us, but the baked cod( we found too late when eating that it was salted fish not fresh) was a disappointment for the lack of explanation prior to ordering not however for the cooking. It is a unique experience, that could have been avoided as salted fish is not something that we would willingly have tried- unfair to say if the actual item was good or bad. The other aspect that appears to be the portuguese style is huge portions both the items could have been shared by two people without any hesitation. The waiting staff did say not to eat all the courvet/starters that he had brought as the portions would be big (if he knew it so well- it may have been best not to bring in the extras).
For their behaviour they were paid back in kind with no tips to the waiting staff and this review. Our points for the management would be
1. The staff clearly lacked professionalism in the way they handled an enquiry - trade is built upon recommendation and good will- whatever the annoyance, a guest has to be handled professionally - not an exasperated impromptu conference between staff in front of the guest and increasing the awkwardness of the situation.
2. Racial prejudice has no place in the hospitality industry - it was very clear that being of asian origin we got an inferior treatment - as our first thought was that -were these staff dissatisfied with their management and therefore set to spoil the image of the restaurant - but the other patrons of the place were treated in a deferential manner
3. We have fed back to the hotel concierge not to recommend the place to people of our ethnicity as it would reflect very badly on their good will.

  • Visited May 2013
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank L G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
130 reviews
58 restaurant reviews
common_n_restaurant_reviews_1bd8 66 helpful votes
“Traditional and a bit old style .. which actually is very nice.”
4 of 5 bubbles Reviewed May 7, 2013

The restaurant has two zones, for smokers and non-smokers, bit do not worry as a non-smoker you feel nothing. They even have two separate entrances. Bit old style - you will see the professional waiters dressed in typical uniforms. The nice surprise - they speak fluent English and some of them fluent French. Good service and good recommendations. Fresh fishes and seafood. The grilled octopus and grilled fish called grouper (I hope the selling is correct) are excellent! Menu is also great for kids. And the best sangria :))

  • Visited May 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Graz20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Level Contributor
31 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Ok for non smokers as well as for smokers”
3 of 5 bubbles Reviewed March 4, 2013

Two different areas, one for smokers, very busy, and one for non smokers, almost empty every day, compose this restaurant. The first day I had the house especial of prawn and rice curry, a little bit too heavy with cream and not spacy at all, but not bad, and the next day I had grilled octopus, that was very good. My friends had a dish of cod that was tasty and enormous. The price was reasonable, especially if you don't allow them to serv you a bunch of entrances that you have not asked for but they charge anyway unless you asked them not to.

Visited February 2013
Helpful?
2 Thank Angel Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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