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“ome away from home in Lisbon”
5 of 5 bubbles Review of 9HOTEL MERCY

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9HOTEL MERCY
Ranked #65 of 247 Hotels in Lisbon
Certificate of Excellence
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“ome away from home in Lisbon”
Reviewed September 27, 2012

My husband and I stayed at Mercy Hotel during our two week stay in Lisbon. The hotel had just opened and it was spectacular, 5 stars without a doubt. The staff was very professional and helpful. The rooms are beautiful and the hotel is in the perfect location, less than a five minute walk from the most popular tourist "must sees" in Lisbon. We were surprised of how beautiful, homey and modern it is while being right in the middle of everything. The hotel has a breathtaking view of historic Lisbon, the river and the castle. Beautiful rooms, friendly staff and perfect location. We could not recommend this hotel highly enough!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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703 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (68)
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English first
Lisbon, Portugal
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 27, 2012

The hotel is brand new! We booked for only 1 night to celebrate our anniversary. Got a good rate because they are doing some kind of promotion. The rooms are nice and spacious. Beds are super confortable. The hotel is well located - next to Chiado and there's a subway stop nearby.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank ritacmartins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 17, 2012

We booked this hotel for 3 days in September 2012. Unfortunately 2 days before we were due to check in, Expedia (thank goodness we used them and didn't book direct) rang to say that the hotel could not accommodate us as it wasn't finished. Not sure how we managed to book a hotel still under construction (or why they put themselves on Expedia when they weren't ready?!) but I'd be very wary of booking this hotel until you are sure it's up and running. As it was we did get another hotel through Expedia (who organised the whole thing and paid for the difference) but it was not in the location we wanted due to lack of availability at the last minute.

Stayed September 2012, traveled as a couple
Helpful?
6 Thank Lauren317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria C, General Manager at 9HOTEL MERCY, responded to this review, November 29, 2012
Thanks for your review on Tripadvisor. We are sorry that Mercy Hotel could not open on the 13th September as expected due to last minute problems that could affect Guests. Mercy Hotel would open one week later, on the 21st September and has been working well since then.
In fact, we would like to clarify that it was Mercy Hotel who has booked your re-accommoation at Lapa Palace Hotel, a wonderful 5 star hotel in Lisbon. It was also Mercy Hotel who has payed the price difference since Lapa Palace is one of the most expensive hotels in Lisbon.
It is also common in the tourism industry that third party internet websites, like Expedia, with whom we have an excellent business relationship, start to promote and sell hotels before their opening.
We hope that you have enjoyed your stay in Lisbon. Should you come to this city again, we will be more than happy to welcome you at Mercy Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about 9HOTEL MERCY

Property: 9HOTEL MERCY
Address: Rua da Misericordia 76, Lisbon 1200-273, Portugal
Location: Portugal > Central Portugal > Lisbon District > Lisbon > Chiado & Carmo
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #65 of 247 Hotels in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — 9HOTEL MERCY 4*
Number of rooms: 47
Official Description (provided by the hotel):
The 9HOTEL MERCY is a contemporary Four Star lifestyle Hotel, very charming, with a top location in Lisbon: between the districts of Bairro Alto and Chiado. The architectural project was signed by the acclaimed architect Miguel Saraiva, internationally well-known and nominated for the Portuguese Real Estate Oscars 2012.The hotel offers 47 rooms, with 5 different room types to meet your needs, some with breathtaking views over the river or the Castle. On the top floor, 2 suites with a private small terrace with views over the rooftops of Lisbon and a Terrace bar opened for your pleasure from April to October.Also available a lounge bar, an internet corner and Free internet wireless in bedrooms and public areas. Our staff will be happy to welcome you and help you in anyway you need! Lisbon Smiles! ... more   less 
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