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“Horrible experience. Avoid at all costs”

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Fontecruz Lisboa Autograph Collection
Ranked #90 of 246 Hotels in Lisbon
London, United Kingdom
1 review
“Horrible experience. Avoid at all costs”
Reviewed October 14, 2012

Arrived at the hotel and was told even though they are charged me and my 5 friends they did not actually have room for us as they had closed 2 floors. There was no advance warning, we were then moved to a hotel on the outskirts of Lisbon and given taxi vouchers that were completely inadequate. Dreadful customer service. Never again.

Room Tip: Avoid this hotel
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  • Stayed October 2012, traveled on business
    • Value
    • Service
Helpful?
Thank MBW112233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (118)
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Compiegne, France
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 8, 2012

We stayed at the fontecruz hotel 6 nights in october. We wished we could shorten our stay there but all was prepaid by our travel agency. I'll Try to make it short: the hotel is design and looks Nice for sure but there is no way This is a 5 stars hotel, it is more a 3. Our stay was very noisy, for many days we had drilling noise in the morning (starting at 8 am one day). One night, we couldnt sleep because there was a party on the main floor (flamenco is not really quiet is it?), the hotel didn't even tell us or apologie the day after. For two days, we couldnt get hot water, but only warm water from the shower. The breakfast is industrial and really not good (except for coffee), we only ate it twice while we had paid for the whole stay. The wifi is terrible so dont expect to be working easily. When i asked for the room service menu, i was told it was unavailable, you can only ask for drinks. And last but not least, they lost some of my laundry. When checking out, i asked for the manager but didn't have the chance to see him or her. I told the staff that a 5 stars hotel would at least offer compensation for all the discomfort and bad stay we had but we havent even been offered a drink while waiting for the cab... I dont recommand This hotel.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aurore P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peregian Beach, Australia
Level Contributor
59 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 3, 2012

I was very disappointed to find this hotel lacked atmosphere it is a new hotel in Lisboa and the de'cor is very dark with little lighting. There was constant maintenance being done on the floor we were on although it did cease at night it was anoying when we tried for an afternoon rest.The staff were very professional and friendly and assisted with complementry internet. I have no complaints with the comfort or size of the room and the bed was very comportable although the air conditioning was hot and could not turn to cool. Breakfast wich was included in our stay was only average. Only stayed one night as we had to meet up with a land tour the next day but would not stay here again It does not rate as five star Hotel.

Room Tip: As for a room with large windows so you and open the curtins and allow light into the room.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peregian2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 3, 2012 via mobile

Stayed here at the end of September and was sadly disappointed by the experience. We paid £120 a night to find there was no wifi in the room (room 501), rooms just too dark, and on Saturday morning only cold water, so we couldn't shower. They wouldn't offer a refund because we booked through Expedia.

It's a good location, but my advice is go elsewhere, it's not worth the money.

Stayed September 2012, traveled as a couple
Helpful?
Thank MintH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Province of Malaga, Spain
Level Contributor
119 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed October 1, 2012

I stayed here on a family trip and It was a good experience.
Pro's:
-Rooms are very spacious and airy
-Bathrooms are modern and huge and shower is very strong
-Beds are very comfy and pillows are fluffy
-the highlight of this trip was a receptionist called Marina who went out of her way to give great advice and even make last minute reservations for us in a great restaurant (she is one of the best staff they have).
-Location is smack in the middle of everything and within walking distance to the town.

Cons:
-Breakfast is overpriced
-Staff serving breakfast are extremely rude and unfriendly
-ventilation in the hallways and lifts seems to be bad
-Hotel is very dark and lacks lighting but I think thats part of the deco

All in all this hotel is great value for money, rooms are clean and a very good size, some staff are geat while others not so much so it lacks consistency but this could be due to the fact that its relatively a new property.

If you're staying in Lisbon i would wholeheartedly recomedn you to stay here and ask for Marina's help (she's a gem)

Room Tip: ask for a room overlooking the courtyard and not the street as its a nicer view and less noisy
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WendyDub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
92 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 25, 2012

New hotel - should have gotten ideas from old hotels. No lighting. Black marble everywhere - constantly cleaning cause black picks up dirt. No mention of annex when booking hotel. It's hot in the hallways and elevators like they forget the AC. Chic and being hot isnt literal. No shower curtain or shower door. Small glass covering caused floods. No lighting above sink located outside the bathroom. No lighting in the seating area. Location is great it;s on the main blvd next to Metro and walking distance to most attractions. But that doesnt make up for everything else. Stayed in Sept 2012. Usually there's a marathon - they didnt know. We were trying to figure out how to get a cab to airport they said walk the bags away from the traffic. How about opening the back door and calling a cab for your paying customers.

Room Tip: Dont stay in annex. Clarify over phone, via email and in person.
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnahidA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colchester, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 23, 2012

Stayed one night (Sunday) 16 September. Found the staff to be friendly, polite and professional. Location excellent - a short walk to the centre. Asked for a 'white' room, noting T/A comments here and stayed in the annexe at the back overlooking the small courtyard garden. Only one room per floor so no noise from neighbours. Reasonable sized room, good b/room amenities (Hermes). Carpet badly stained and furniture scuffed even after only a few months - presumably advantage of the dark rooms is that this can't be seen. Reckon housekeeping will have a constant problem on their hands.Also frosted glass walls to the bathroom means that light will disturb sleep of partner, if used during the night.

Overall OK if the price is right, but left with a distinct feeling of style over substance and a place trying too hard to be achingly hip. Perhaps it's an age thing!

Room Tip: Try the white rooms in the annexe
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank colchtrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fontecruz Lisboa Autograph Collection

Property: Fontecruz Lisboa Autograph Collection
Address: Avenida da Liberdade 138 142, Lisbon 1250-146, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #90 of 246 Hotels in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fontecruz Lisboa Autograph Collection 5*
Number of rooms: 72
Official Description (provided by the hotel):
Fontecruz Lisboa, Autograph Collection is a luxury boutique hotel in Lisbon, in the city center, offering a premier location on Avenida da Liberdade. Our hotel is one of the top luxury hotels in Lisbon, Portugal featuring 72 beautiful rooms and suites decorated in a fashionable and chic style. Fontecruz Lisboa, Autograph Collection boasts an open lounge terrace offering panoramic views of Lisbon's city center, as well as a chill atmosphere for relaxing and socializing. Our hotel restaurant takes pride in its modern, light, and fresh cuisine, and in its Gin Tonics. Come stay with us in Lisbon, Portugal! ... more   less 
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