I made a reservation with this property last July and unfortunately my plans changed and had to cancel my reservation. Though the cancellation policy through booking.com and Casa Balthazar said that I could cancel with no penalty I have yet to receive a refund. First I was told that they could not refund to my credit card - was not a problem to charge the deposit. Then I was told they would wire me the money. Finally they sent me a receipt that I would receive a Money Gram with no instructions on how I would get my money. Two months later and many emails asking for clarification I have received nothing. To make matters worse Booking.com has been no help and said that it was not their problem....they don't charge the clients thus it is up to the property. This property has received many good reviews so I have to believe that they are nice people however, they are nice people who aren't able to refund clients who have to cancel their reservation.
- Official Description (provided by the hotel):
- Located downtown Lisbon, in Chiado, Casa Balthazar is part of the city’s history.Balthazar, the founder of the famous Confeitaria Nacional (the oldest pastry in Lisbon), acquired this beautiful property in August 1882. The house, with wonderful views to the castle and Rossio, still belongs to the family. The old factory, where all the cookies were produced to Confeitaria Nacional, including the famous “pastel de nata” and many other old recipies, became a restaurant.The family atmosphere can be felt in the living rooms and rooms which provides comfort and a unique experience.Come learn more about Lisbon and you’ll have a surprise. ... more less
- Reservation Options:
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