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“Well located with very helpful staff” 4 of 5 bubbles
Review of Hotel Portuense

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Hotel Portuense
Ranked #143 of 247 Hotels in Lisbon
Certificate of Excellence
Glenbrook, NSW
Level Contributor
69 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Well located with very helpful staff”
4 of 5 bubbles Reviewed May 1, 2013

Wonderfully located within easy walking distance of old city sights and commercial centre. Is located just beyond the pedestrian and restaurant area on cobbled streets.  Very easy to find from metro.  Very friendly, efficient and helpful staff.  Pleasant lobby - is the only place from which you can access internet which was only irregularly working.  Room was very clean, fairly basic furnishings, reasonably  large with view over neighbouring roofs and street.   Fairly quiet at night due to double glazing.   However some internal noise due to echo of wood floors and neighbouring door fittings. Basic continental breakfast was fresh.  Very good value.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JED52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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501 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (40)
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English first
Brooklyn, NY
Level Contributor
175 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
3 of 5 bubbles Reviewed May 1, 2013

We visited the Pensao Residencial Portunese for four nights in April 2013. I should preface this review by saying that this hotel is a very affordable option in central Lisbon, but we had a few critiques of the place which docks it a little in my rating.

First off, the location of the hotel is fantastic. We took the AeroBus from the airport, which stops at the Restaurandores stop, about 300 meters from the hotel. Very convenient option. There is also a major metro stop located there, which is helpful for travel around Lisbon. The Rossio train station, which leads to Sintra, is about a 10 minute walk away. The street where the hotel is located is a bit shady at night, but there are a number of restaurants and bars down the block, though most are fairly standard tourist fare. You can also walk to the Baixa, Alfama and Barrio Alto within 20 mins.

We stayed in a triple room. By European standards, the room was relatively spacious, featuring three single beds. The furnishings and decoration were quite sparse, but everything was clean and tidy. Our room was on the second story facing the street, so there was some noise at night from the restaurants and bars down the block. There was in room airconditioning, but it barely functioned. There was also a very small television, but it only received three local Portuguese language stations. The hotel supposedly offered free Wi-Fi access, but we found that it only worked very periodically, both in the room and in the common areas. The staff was efficient, but not all that friendly or helpful. Breakfast was a big disappointment. It was offered for two hours each morning, but consisted only of instant coffee, watered down juice and dry bread. No fruit or protein available.

Basically, this hotel suited our needs for a convenient, clean location in central Lisbon, but don't expect any amenities. Can't complain too much considering the price. If you want a no frills location, this is your spot.

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank ElectricMayhem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rportuense, Proprietário at Hotel Portuense, responded to this review, May 3, 2013
Dear Madam,

I would like to thankyou for your detailed feedback which will help us to correct the least positive aspects.

I would like to take this opportunity to clarify the following:

Although you considered this street to be a "bit shady at night" it is quite safe. The problem arises only with regards to pick-pocketing which may happen anywhere.

When the hotel was renewed double glazed windows were placed in all rooms so "some noise at night from the restaurants and bars down the block" can only be heard if the same windows are left open.

Air conditioning has frequent maintenance and is working in the room you stayed in. The remote was probably being used in the wrong mode.

It is publicised that free Wi-Fi access is only available on the ground floor and not in the rooms. It is true that if the signal becomes unnavailable it is normally available after a very short while.

Although breakfast is basic, includes bread rolls, sliced bread and croissants, butter, jam, creamed cheese and honey, juice, hot chocolate, milk, tea or coffee, and is served between 7:30 and 10:30. If the Customer requests early breakfast it can be arranged for an hour earlier.

I hope to see you in the near future.
Best regards,

Sadiq Kassamo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 30, 2013

Excellent family run budget hotel with great location. No frills but very clean, recently refurbished, good shower with great water pressure. The family who run it are lovely and very helpful-very warm, full of good advice & take pride in what they do. Location is fantastic-good choice of restaurants at end of street including some traditional Portuguese & great seafood, plus max 10 mins walk to Barrio Alto or Alfama. Easy to get to airport & all the sights. Occasional noise from corridors in room but nothing a pair of earplugs won't solve. Broad range of guests of all ages and families too. Felt safe as a single girl. Would highly recommend for anyone on a budget

  • Stayed April 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lynsey N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
65 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed April 24, 2013

This place it's really excellent for the location (next to the metro stop that brings you in 40 min to the Airport, and to the Train station that brings you to Sintra).
Quiet area but doors too thin, anything happens in the hall or corridor is like being in your room and the locks are poor. But overall, due the cleaniness, courtesy of the staff, the overall experience it's great value for the money (5th floor)!

  • Stayed April 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SebaUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 13, 2013

great location; clean; friendly and helpful staff. if you are a light sleeper, bring earplugs in case you get loud neighbours.
a bit further up the road on the right is an amazing restaurant - solar dos presuntos.

  • Stayed April 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank seeohelaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swanse
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 10, 2013

This hotel is exactly what it sells itself as. A low budget hotel with high standards. It is in the centre of lisbon so it is convenient for sightseeing. The staff are friendly, helpful and informative. We would recommend it.

Room Tip: The higher the better
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank gwynethj19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
90 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 bubbles Reviewed April 7, 2013 via mobile

We arrived at 3am so it was a little confusing as the night attendant didn't speak much English however we sorted it in the end. For parking we used the underground garage on Avendia da Liberdade marked 'Restauradores' near the Hard Rock Cafe. Quite expensive but safe and near hotel. Extremely clean hotel. Basic but suited our needs well. Hotel is very central and we found we could walk to all the main sites from here. Breakfast was basic but tasty fresh bed rolls provided with butter, jam and cheese. Reception staff were incredibly helpful and very chatty. They recommended a great restaurant. Definitely one of the friendliest hotels I've stayed in in a long time.

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HelenDavis84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Portuense

Property: Hotel Portuense
Address: Rua das Portas de Santo Antao 149 157, Lisbon 1150-267, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon > Baixa, Rossio & Restauradores
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
#19 Best Value Hotel in Lisbon
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Portuense 2*
Number of rooms: 36
Official Description (provided by the hotel):
Hotel Portuense is located in a quiet and tranquil part of Lisbon, parallel to Av. Liberdade and behind the Hard Rock Cafe. A prime location in downtown Baixa, allows easy access to major tourist, cultural and commercial points of the historic parts of Lisbon and well served with the main means of transport, from Aerobus stops, Metro stations of Restauradores and Rossio, train station at Rossio, trams (15 and 28) and elevators of Lavra and Gloria. The hotel is managed by a family that insists on being close to its Customers on a daily basis. Customers receive candid customized service based on their specific needs; suggestion and recommendations based on what to see, do and safety precautions as well. The property was renovated in 2009. All of the rooms (single, double, twin, triple and quadruple) are equipped with private bathrooms, satellite TV and a telephone. Daily housekeeping is included. The continental breakfast is straightforward and the Wi-Fi, which is available at reception, is included in the price of the room. Wakeup service and hair dryers can be requested at reception. Children under 3 may stay for free with a paying adult. ... more   less 
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Also Known As:
Pensao Residencial Portuense Hotel Lisbon
Pensao Portuense Lisbon
Pensao Portuense Hotel Lisbon

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