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“Perfect location in Lisbon; stellar staff”

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Internacional Design Hotel
Ranked #47 of 253 Hotels in Lisbon
Certificate of Excellence
Reviewed November 14, 2013

Stayed for a week at the Internacional Design Hotel in early November. The wonderful staff and the location really make it a standout. All the staff members were friendly, professional and went out of their way to be helpful. We arrived without our luggage, which didn't make it onto our flight, and the front desk staff right away took charge to call the claim center repeatedly on our behalf and to link us with the airline baggage dept. The hotel is centrally located and convenient to all transportation. Located on two main squares, with the Metro, train station to Sintra, trams to Belem, all right there. Walking distance to sights, shops, etc. Our room (Cocoon room number 212, in the "Tribe" motif) was small but nicely appointed, spotlessly clean, and quiet. The bed was large and comfortable and the pillows were luxurious. The bathroom had a full tub with shower. Our window overlooked a pedestrian street and pastry shop. There is a computer with internet access available. I would highly recommend the hotel to anyone wishing to visit Lisbon.

Room Tip: We requested a room in the Tribe or Zen motif.
  • Stayed: November 2013, traveled as a couple
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Thank Liane606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 12, 2013

Worth every penny! We really enjoyed our stay...the staff are super friendly and helpful! Breakfast was wonderful, yummy! The shower was fantastic! The bed soft yet firm...everything was just perfect!

  • Stayed: November 2013, traveled as a couple
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Thank Alan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2013

There is no better location in Lisbon. Period. Everything is walking distance and the neighborhood is lively and happy.

This is a quirky very cool place. So many things to look at just inside your hotel. The owners apparently were fascinated by Alice in Wonderland and it shows. I'll leave it at that.

I did do a little exploring, visiting the other themed floors of the hotel. We were on the tribal floor and I think I might have liked the pop music floor but we had a great indoor 4 story faux garden complete with birds singing. (I did not see any actual birds). We did have one of the smallest rooms - i think they call them cocoons... It was not horribly small by European standards but if you are one that likes your space, opt for a larger type.

The staff is amazingly helpful and friendly. I accidentally ripped my hop on hop off ticket in half and the receptionist staff insisted on finding tape, repairing it and even walking me halfway to the bus stop (which is directly across the square). When we checked out, a different receptionist called our cab, took our luggage to the taxi, and instructed the driver where to take us and how much to charge us. Above and beyond for sure.

Their breakfast is also good - not spectacular but certainly substantial.

Finally - BOOK EARLY. While we were there a few people walked in and tried to get rooms. They were told the hotel had been booked up since June (we were there in Sept).

Room Tip: If size matters - don't choose the smallest option.
  • Stayed: September 2013, traveled as a couple
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Thank HeidiB4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2013

We stayed at the Internacional Design Hotel for 3 nights. Such a perfect location. You reach the best restaurants and bars within walking distance. The Sightseeing Buses are just few foot steps away. The staff couldn't have been nicer and helpful. Wonderful breakfast buffet. Overall, phantastic experience, and everywhere great welcome.

Room Tip: Choose a room facing the Plaça Dom Pedro IV
  • Stayed: November 2013, traveled as a couple
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Thank 707elvira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I_Design_Hotel, Front Office Manager at Internacional Design Hotel, responded to this reviewResponded November 18, 2013

Dear Guest,
Dear Guest,

I would like to express the entire staff’s appreciation of your fantastic review about our hotel. We are always willing to help you and to give you the best recommendations to ensure you have the best possible stay in Lisbon.

We will be more than happy to welcome you again to our beautiful city.

Just let us know when you are coming back, so we can help you to once again have a memorable stay with us.

Best regards,

Diogo Heleno

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2013

We spent the last leg of our honey moon in this hotel. Location was perfect and the hotel staff helped when ever requested. When I handed my passport over they were shocked that I had Portuguese last name, so much so that they sent up some little snacks and a bottle of wine at no charge! very friendly staff!

Room Tip: Book Direct with!
  • Stayed: December 2012, traveled as a couple
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Thank Stephen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2013

My husband and I have stayed at this hotel on february/2013. The location is great (near many attractions with easy access to transportation) and comfortable accommodations. What surprised us was the service. The staff were very attentive. Expressed an attention to detail: On Valentine's Day, the breakfast was themed and each table was decorated with a red rose. Great hotel to stay in Lisbon!

  • Stayed: February 2013, traveled as a couple
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Thank LuziRocha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2013 via mobile

I was on Holidays with one of friend to visit Lisboa some days the first week of september We were looking for a good hotel -tripadvisor gave such good comments about thi hotel-to continue our journey.In the hotel we were we booked just 2 nights.we tried to ask at the reception desk for a double room for 4 nights.unfortunely for that period the Hotel was at complete but my friend and and I we have been so positively impressed about the man, Riccardo at the reception desk.He has been so kind and available to our question and giving us good information to pass the rest of time inLisboa that the next time we will book in time to get a room in this very confortable Hotel.

  • Stayed: September 2013
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1  Thank Pedrullaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Internacional Design Hotel

Address: Rua da Betesga 3 | Rossio, Lisbon 1100-090, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon > Baixa, Rossio & Restauradores
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Lisbon
#13 Romantic Hotel in Lisbon
#21 Business Hotel in Lisbon
#42 Luxury Hotel in Lisbon
Price Range: $112 - $492 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Internacional Design Hotel 4*
Number of rooms: 55
Official Description (provided by the hotel):
Enjoying the best possible location in Lisbon, this modern boutique design hotel is born, like a phoenix, from the ancient structures of one of the first luxury hotels in Portugal. The daring use of the colour Lilac in its façade, right on the traditional Rossio Square, denounce to the world the purposes of reinvention and exclusivity offered to a happy few. ... more   less 
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Also Known As:
Internacional Design Lisbon
Hotel Internacional Design

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