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“Time for a Makeover”

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Albergaria Insulana
Ranked #192 of 253 Hotels in Lisbon
Reviewed July 13, 2011

Of the four hotels we stayed at while in Portugal, Albergaria Insulana was our least favorite. I will lay it out in terms of pro's and con's.
PROS
location, convenient to Baixa Chiado station, Rossio square, shopping, dining, etc.
price was very affordable
room with a small balcony

CONS
Reception is on the second floor so the initial feel you get when you come in off the street is that the hotel is abandoned
The elevator(lift) fits only one person at a time if you have any baggage at all
Every part of the interior of this hotel needs a facelift, carpet is worn and patched, furniture needs refinishing, green felt wallpaper needs to go - they could easily keep the character and nostalgia of this hotel with some simple sprucing up.
One plug in - obviously built well before the days of iPods, droids, netbooks and curling irons and that one plug in is for the TV, none available in the bathroom - I'd suggest they install an outlet strip
You have to leave the key at the front desk whenever you leave the hotel and despite my request of NO MAID SERVICE, I discovered our trash cans were empty when we returned - creepy, why were they in our room? Snoops!
If your room is close enough to reception, you can get wi-fi in your room but if you are Skyping, do it quietly. Luis heard my travelmate talking to her kids and unplugged the router on her. Nice!
The breakfast included consists of coffee, hot milk, sugar packets, hamburger buns, butter and jam. A little fruit might have been nice since my travelmate can't eat gluten and I am lo-carb.

Now I didn't expect 4 star accommodations for 59euros per night but we had just stayed at a fabulous older hotel in Porto for 58euros that offered all the charm and character we desired. Everything in it was old but everything was very well maintained and clean.

  • Stayed: June 2011, traveled with friends
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4  Thank Wineott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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74 - 80 of 294 reviews

Reviewed July 1, 2011

Was there for two nights. 20 minutes by Taxi from airport, depending on traffic. Did not know what to expect after all the mixed reviews but I was pleasantly surprised. Maybe because I went with the mentality that I will not find anything special.

Room was adequate. Not to small and not to big. Toilet was a bit awkward as it was in a seperate room from shower and sink. Toilet room was so small that my feet couldnt fit in the room between the facing wall and the toilet when I sat down on it. Strong water pressure and towels are changed daily. TIP: take shower gel as its not offered. Only those small useless soaps on the sink.

Air conditioning was great and bed was really comfortable. Big wardrobe and alot of shelves. Furniture was old style and I particularly liked that. Small TV but I didnt put it on once for the simple reason that when I was in the room I unplugged the TV to charge my electronics. Only that plug waa available in the room.

Wi-fi was available. And it connected properly - maybe because I was one floor up from reception. Others have had problems.

Breakfast was, as mentioned in a previous review, a bit lacking but I didnt mind it. Two bread rolls, one jam, one butter and a pot of tea (no milk) all served in the bar area which is a bit uncomfortable.

Cannot get better than this on location. In the centre of shops and restaurants and close by the train station.

Above all, for the price, I'd stay again and I recommend if you are not the fussy type. Staff was friendly.

  • Stayed: June 2011, traveled on business
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1  Thank dedu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2011

I had a pleasant stay in the hotel. It was adequate but not much more than that to be honest. I don't mind old fashioned style, in fact I quite like it which is why I booked. However, I think there are certainly some aspects of this hotel that need updating. Breakfast is one of them. It is very basic and I think just a little more choice would be welcome by most guests. My room was ok, had a big patio style window that overlooked the street. Lucky for me I got a twin room even though I was travelling alone. The TV was old - very old, not a problem either but the problem was that of the channels you could get, the picture quality was rubbish due to a bad signal(?). Room was clean enough though, towels changed every day. Location was of course very good and there are some excellent restaurants near by and a Pingo Doce (supermarket) close by too, should you need it. I would go back though but I would look very hard to find something else first. As a regular traveller to Lisbon I know there are plenty of hotels I could have got for a similair price. One thing I would say without a doubt is that the reception staff are FANTASTIC. If they can help, they do!

  • Stayed: April 2011, traveled solo
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Thank its-farky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2011

This hotel's main advantage is it's location : Near all the busy and exciting central Baixa streets and near the main Rossio and Restauradores metro / bus / train stations. It's so easy to get anywhere in Lisboa from this place.

The hotel room was clean (and this is the most important aspect for me) but needed some renovation / decoration. These are old 70’s rooms that won't impress anyone. But if you intend to spend all of your time outside, it doesn't really matter.

The service was helpful, in Portuguese, English and sometimes French.

Wi-Fi Internet access was available, but the connection was very poor.

I didn't have a lot of time to select an hotel in Lisboa and I picked the Albergaria Insulana. I wasn't exactly disappointed, but Im sure there are better deals around the same neighborhood.

  • Stayed: May 2011, traveled as a couple
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1  Thank PlateauEastsider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2011

This was our first hotel in Lisbon, so we had no frame of reference. The staff was polite, but not friendly or very helpful. The room was OK. The breakfast was dry rolls with coffee. Period. After seeing the treats in the pastellarias and what other hotels offered for breakfast, I wouldn't go back.

Room Tip: Location, location...but not much else to commend.
  • Stayed: March 2011, traveled as a couple
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2  Thank gwandsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2011

We've been there for a week in summer; even if at the first sight the hotel seemed a little shabby, it turned out to be clean and well handled. The staff was friendly and helpful for any question and the breakfast was very good in quantity and in quality. The forniture of the room was old style but clean and in order, and the bathroom also. The hotel is located in the city center, near two underground stations and bus stops too. Therefore it was very easy reaching the many attractions of the city and of the neighborhood. We think it's a very nice place with a good service and quality for a reasonable price.

  • Stayed: August 2010, traveled as a couple
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1  Thank CrisSte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2010

Ideal location at the centre of Baixa/Rossio, convenient for all parts of the city. The staff were great through the entire stay. As a budget option I would certainly reccomend it, sure the breakfast isn't the most sophisticated but it is satisfactory.

The decor isn't all new, but that is part of the charm. I would much prefer to stay here again than in a faceless cream coloured box.

  • Stayed: September 2010, traveled as a couple
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Thank dmktn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Albergaria Insulana

Address: Rua da Assuncao 52, Lisbon 1100-044, Portugal
Location: Portugal > Central Portugal > Lisbon District > Lisbon > Baixa, Rossio & Restauradores
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #192 of 253 Hotels in Lisbon
Price Range: $47 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:1 star — Albergaria Insulana 1*
Number of rooms: 32
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Also Known As:
Albergaria Insulana Lisbon
Albergaria Insulana Hotel Lisbon

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