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“Good location”

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TRYP Lisboa Oriente Hotel
Ranked #101 of 251 Hotels in Lisbon
Stowmarket
2 reviews
“Good location”
Reviewed January 28, 2014

The Oriente Metro station is very near and now it is possible to take a train to the airport, only a few stops from Oriente station. Internet access was fast and worked without problems. The room was spacious and clean. My room was on a high floor, facing the river. Bar prices are good and if travelling alone try a "bar snack", which is a good sized meal.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Stephen William W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tryp Oriente L, Gerente de relações com clientes at TRYP Lisboa Oriente Hotel, responded to this review, January 29, 2014
Dear guest,

Location is indeed a relevant factor on choosing our Hotel. But not just that.

Our service is our main goal and we always try to improve it.

Thanks to your good opinion, we have the will to keep improving our line of service.

Best regards,

Rui Santos
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,248 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (93)
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English first
Lisbon
1 review
Reviewed January 27, 2014

I like Vasco de Gamma shopping centre and Tryp Hotel close to it. Tejo river view is beatiful from the hotel, There are lots of places you can find only by walk near the river side. You have lots of dinner/lunch options available .I travel al ot and stay at Tryp more than 7 times . I prefer there because ı feel my self at my home.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Fulya A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tryp Oriente L, Gerente de relações com clientes at TRYP Lisboa Oriente Hotel, responded to this review, January 29, 2014
Dear guest,

Thank you very much for your kind words.

We like to know your satisfaction comes from our effort to provide good service!

We wish to welcome you again here soon!

Best regards,

Rui Santos
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 27, 2014

Hello,

I stayed in TRYP Lisboa Oriente Hotel, for 3 nights 10-11.08.2013 – one night and 16-18.08.2013 – two nights. I made the reservation with a help of a friend that found a great promotion. For one night in this hotel I could get 500 miles & more points (1500 miles and more points for those two says in August 2013). I was not a mistake of one person. I did the check in 2 times. Gave the M&M card to person in the reception. This person new about the promotion and said nothing like – I am surprised or we do not give M&M points. I did not give a Tesco, Sephora or Douglas card. There was a promotion for the miles and more points.

After some time I checked the M&M account. Had no points. It took me 3 months to get a final answer that I got a Melia Revard points in Melia account. Me and my friend saw the MILES &MORE promotion… I would not bother to make a booking or to give the M&M card. Why did they use the name of separate program? Why did they accept the card and pretended to top up the points? I am so disappointed in this.

If anyone collects the MILES &MORE points they know how hard is to get 1500 points.

Certainly I will complain to M&M about what you done and that you abused the good name of another program.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Daria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tryp Oriente L, Gerente de relações com clientes at TRYP Lisboa Oriente Hotel, responded to this review, February 4, 2014
Dear guest,

First of all, we would like to appologize for any inconvenience you may of experienced.

Regarding the Miles & More programme the process is quite simple on our part, as it is to any mileage or point redemption programme. We credit points/miles in our system and they go automatically to the programme's system, in this case M&M.

Miles & More services say this is done automatically and when this doesn't happen, it can take up to 6 months to update. What we can say at this moment is that the matter is being taken care of, and any questions on this issue should be directed to Miles & More services, as the Hotel is only responsible for reporting to M&M services how long the stay was and the prices paid by the traveler. The responsibility of giving to members more miles/points on special promotions is obviously not on the Hotel, it is on M&M.

On another hand we would like to clear out that your rating in our services does not reflect the reality, as one subject cannot be influenced by the other - I mean by this that our rooms, our cleaning, our sleep quality and our location are not influenced by a matter that concerns mileage programmes.

We are at your disposal for this or other matters you may find relevant.

Best regards,

Rui Santos
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Funchal, Portugal
Level 6 Contributor
73 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed January 26, 2014

Been to Tryp Lisboa Oriente for a weekend with my wife and must agree that this was the best hotel so far we have stayed in Lisbon among many.
We were welcome by Filipe at 23:30 with a smile and friendly efficient service, making us feel at the first impression we have made a good choice.
Rooms are very good size,clean,confortable, amazing fresh sheets, also here our compliments to the housekeeping staff.
Breakfast is very good,rich,a nice way to start the day in Lisbon
At breakfast the staff is very competent and easy going, the service finish at 11:00 on weekends and i noticed that at 10:55 they were still putting food for the guests, while some other hotels could be already removing the food or counting the minutes to finish the service, but here they were very calm and professional.
The hotel is located in a perfect area,surronded by shops,transports and 5 minutes ride to airport.
We visited Sintra, and before going the reception staff did gave us good tips and reference about places.
In October im planing a new break on the same hotel.

Room Tip: Rooms facing the Expo 98(Parque das naçoes) River view
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MadeiraIsland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tryp Oriente L, Gerente de relações com clientes at TRYP Lisboa Oriente Hotel, responded to this review, January 29, 2014
Dear guest,

Words cannot express our gratitude for your kindest words on our service.

We strive to obtain this kind of rating and comment. And we do appreciate them!

Hope to see you again sooner than October! :)

Best regards,

Rui Santos
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sweden
Level 5 Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 23, 2014

We have stayed at this hotel many many times...During the past 7 years..We have noticed it is getting shabby... The bathrooms are worn etc... But it is near the railway station, 6 minutes from the airport and near shops and attractions of Lisbon...

the breakfast is a buffet style and lots to chose from... The restaurant doesn't open until 8pm..so if you are hungry go elsewhere before...

Room Tip: If you need a hotel near the railway or airport then this is for you...But dont get a room by the li...
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Swiftwings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tryp Oriente L, Gerente de relações com clientes at TRYP Lisboa Oriente Hotel, responded to this review, January 29, 2014
Dear guest,

We thank your rating and specially your satisfaction.

We take the opportunity to say that the Restaurant opens everyday at 19h30 for dinner.

We agree when you say that some things are getting worn out. That information has been passed on to the Administration and we have been told it will taken care of within the next few months.

We hope to see you sometime soon!

Best regards,

Rui Santos
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 13, 2014

I was here for a few nights. The location is great, right next to metro and train station. Three stops from the airport, and you can get to the city center easily by metro and to other cities in Portugal by train. The shopping mall is just across the street.

The staff is very friendly and efficient. The room is big and clean, and the restaurant is quite nice too.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yann321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tryp Oriente L, Gerente de relações com clientes at TRYP Lisboa Oriente Hotel, responded to this review, January 15, 2014
Dear guest,

We appreciate your comments as well as your satisfaction.

This is what we strive for!

We hope to see you again soon!

Best regards,

Rui Santos
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 4, 2013

I really enjoyed staying at the Tryp with my sister during the Rock 'n' Roll Half-marathon weekend. The hotel was a short metro ride from the airport, and it was awesome to discover that it was just one block away from the Gare Oriente and the mall, as well as 2 blocks from the Parque das Nacoes. The beds were VERY comfortable. Other good things: wi-fi, fridge in room, large bathroom. Definitely in the "new part" of Lisbon. Best thing I liked: The hotel was close to the Promenade, a wonderful place to stroll and also fit in a jog along the Tagus.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kimmy671
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tryp Oriente L, Gerente de relações com clientes at TRYP Lisboa Oriente Hotel, responded to this review, December 13, 2013
Dear Guest,

We would like to express our gratitude for selecting our hotel.

We are glad to know you've enjoyed yourself here! Your satisfaction is our purpose!

Best Regards,

Rui Santos
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TRYP Lisboa Oriente Hotel

Property: TRYP Lisboa Oriente Hotel
Address: Avenida Dom Joao II | Parque das Nações, Lisbon 1990-083, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon > Parque das Nacoes
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#48 Business Hotel in Lisbon
#59 Family Hotel in Lisbon
#62 Romantic Hotel in Lisbon
#80 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): $
Hotel Class:4 star — TRYP Lisboa Oriente Hotel 4*
Number of rooms: 207
Official Description (provided by the hotel):
Right in the heart of Parque das Nações, the Hotel Tryp Lisboa Oriente was recently refurbished with "Expo 98" and the Oceans as its background. At the entrance, visitors are met by a series of ocean aquariums together with a canvas, in the reception area, representing the great architectural landmarks. The rooms emphasise elegance, modernity and comfort, and are characterised by the marine environments and the harmony of the sea smell, alternating between the blue of the rooms looking out towards the Tagus and the coral red of those which lend a view of the heart of the city. They have free Wifi access, a Television with satellite channels, a lounge area, telephone with a direct line and air conditioning. The "Bistrô&Tapas" Restaurant, which extends out to a pleasant esplanade, displays the most iconic symbol of Expo 98: panels which reflect the universality of the event and convey the popular Exhibition passport. The restaurant serves international breakfasts and offers an à la carte service and a dish of the day, based on the "Bistrô&Tapas" concept. For a light meal, take advantage of the bar where organic forms give body and soul to the drinks bars and you can admire a reproduction of a Portuguese stone-paved roadway. Located close to the FIL - Lisbon International Fair, the famous Oceanarium and Lisbon Casino, and just a few minutes away from Lisbon International Airport, the Tryp Lisboa Oriente is situated around 15 minutes away from the historical city centre. Just a short walk away you can find a full transport network, including the metro, buses and trains. The Parque das Nações is an excellent choice for visitors interested in culture, history, food and drink. ... more   less 
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Also Known As:
Tryp Hotel Lisbon
Sol Melia Lisbon

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