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“Best Hotel de Charme in Lisbon” 5 of 5 bubbles
Review of Palacio Ramalhete

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Palacio Ramalhete
Ranked #34 of 230 Lisbon B&B and Inns
Certificate of Excellence
Frankfurt, Germany
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Best Hotel de Charme in Lisbon”
5 of 5 bubbles Reviewed December 3, 2013

I am a traveler by profession.....by over 30 years and over 150 countries....This is without question the most charming place to stay....tranquil location in Lapa area but within walking distance of the main squares....excellent view towards the sea...the design and interiors are stunning tasteful, excellent beds, the finest fabrics....an interior designers heaven....The perfect place to stay on any occasion, whether it be for a citytrip, birthday party, wedding, amour fous or even business. Rooms are all different and equally nice...This is definitely the place to stay ....

Andreas Bender

Room Tip: Number 5 and Number 1 .... there is another nice appartment, but as said before...rooms all differen...
See more room tips
  • Stayed December 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Andreas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco R, Director General at Palacio Ramalhete, responded to this review, December 5, 2013
Dear Mr. Andreas:

For a traveller like yours that is definitely one of the best comments that we can have. You have really appreciate our charm and personal atmosphere, not matter is you are in business or leisure travel.

We really appreciate your review that will help to other visitors to Lisboa to choose us, for sure!!

We hope to see you again in a near future, and we want to thank you for your time in writing this comment.

Warmest regards

Francisco, Daniela, Rafaela and the other members of the team in Palácio Ramalhete
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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392 reviews from our community

Traveler rating
    289
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    16
    7
    4
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Berlin, Berlin, Germany
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 20, 2013

We stayed for three days with our daughters and their friends. We experienced a relaxed atmosphere with a maximum of hospitality and support. This is really a wonderful Palacio. It is well maintained and luxurious. Although it is located in the city the Palacio is tranquil with nice terraces and swimmingpool. The rooms are very well kept and with character. Breakfast and other foodservices are very good. You will enjoy it and pay for what you expect to get.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank GvdHeijden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco R, Director General at Palacio Ramalhete, responded to this review, November 21, 2013
Dear Guest:

Thank you very much for your kind words about our hotel, and we are delight that you and your family have enjoyed your stay with us, and share that feeling with our visitors.

Our objective is always to offer a better service everyday, and our breakfast and other snacks and food service in the hotel is part of that goal.

We hope to see you again in the future, and we want to wish you a nice trip going back home

With warmest regards

Francisco, Daniela, Rafaela and the other members of our team in Palácio Ramalhete
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed November 18, 2013

We really liked to stay at Ramalhete. Very, very friendly and helpful staff. We cant say anything bad about the place and would most certainly recommend it to our friends! It is a very cozy and we felt like home!

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank PatsZurich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco R, Director General at Palacio Ramalhete, responded to this review, November 18, 2013
Dear Guests:

Thank you very much for your recommendations to your friends, and we are delight that you stay with us has been so pleasant. And yes, our hotel try to be the most friendly and cosy for our guests, and it seems that we got it during your stay,

We wish to host you again in the future!!

Warm regards

Francisco, Daniela, Rafaela and the other members of our team in Palácio Ramalhete
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 18, 2013

My wife is a professional designer, so her opinion is important, and she liked the place hugely.
We have spent a lot of time just taking photos of the interiors, leafing through many design & art albums, seating here and there in the halls...
We liked our meals and the Porto wine we drank in the evening, and our breakfast at the hotel. Our friends, who had to leave very early in the morning, had a special serviced breakfast - somebody had to get up even earlier, in order to prepare everything.
All in all it is a very good place, everybody intelligent and quite helpful, so we are happy to have been living there, and looking forward to stay at the Palacio Ramalhete again.

  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank SergoM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco R, Director General at Palacio Ramalhete, responded to this review, November 18, 2013
Dear Mr. Sergo:

thank you very much for sharing your comments in our Trip Advisor profile. For sure your wife's opinion is very important too, and we are delight that she, as a designer, has appreciate our atmosphere and decorations.

Our staff is always ready to serve our guests, and some request such as an early breakfast is always taking in consideration.
We hope to see you again in the future in Palacio Ramalhete, and thanks again for your recommendation.

Warm regards

Francisco, Daniela, Rafaela and the other members of the team in Palácio Ramalhete
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 17, 2013

Where to start! This is a beautifully restored classic house perfectly located to explore this wonderful city. We stayed in the palacial oak room. Glorious period furniture, exquisite Portugese tiles, polished timber floors. The staff are take great pride in taking you for a mini tour of the property while your luggage is taken to your room . Wonderful peace and ambience throughout, charming walled garden area and rooftop terrace swimming pool. The real star attraction of this hotel were the amazing staff. Extremely polite and wonderfully efficient. We stayed in this hotel to celebrate a wedding which actually took place within the hotel. This was organised to perfection and a memory which will stay with us forever. Fantastic......just go!

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank kath c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco R, Director General at Palacio Ramalhete, responded to this review, November 18, 2013
Dear Mr. Tony Kath and family:

Thank you very much for your kind words about our place, our rooms, and our services, but above all of them I want to thank you for consider that the real star attraction in our hotel is our staff!!
For us that is the most valued award for our work, and we are delight that the time you stay with us, during the wedding ceremony, has been in one word; wonderful.

We wish that this memory that you have gotten during the stay will be the necessary tip to visit us again in the future.

With warmest regards

Francisco, Daniela, Rafaela and the other members of our staff in Palácio Ramalhete
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed November 13, 2013

Great service, a special thumb up to Candy who gave us great tips and secrets for restaurants and bars.
Very nice atmosphere with pretty furniture and beautiful wood flooring. We felt at home and not in a hotel.
We were shown different rooms, all were very nice but we avoided the ones located on the street side (traffic noise). Isolation between rooms is not great, but that is part of the charm of an old house.
We will definetely come back.

Room Tip: they were all nice.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Guillaume14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco R, General Manager at Palacio Ramalhete, responded to this review, November 14, 2013
Dear Mr. Guillaume:

On behalf of Candy, one of our Guest Relations, I want to thank you for the value of her work, sure she will appreciate also your comments (I have sent your review to her right now).

Thank you also for appreciate the value of an old house, that sometimes the isolations in some areas are not the typical in standard hotels, and we keep that atmosphere as an important part of our place.
We will definitely hope to see again in the future!!

With warmest regards

Francisco, Daniela, Rafaela, Candy and the other members of the team in Palácio Ramalhete.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed November 13, 2013

Stayed here for a couple of nights with my wife whilst attending the wedding of my sister in law. The hotel was completely manic with everyone staying for the wedding but the staff managed the whole process efficiently and without fuss. Really friendly and approachable and always happy to help with none of the stuffiness you can sometimes get with 5 star hotels. It's a really charming old house that has been converted well as a hotel whilst retaining lots of charm - look out for the secret passageway in the drawing room!

Room Tip: Try to get room 2 as it overlooks the pool and courtyard. Would be much cooler in the summer.
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank William J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco R, General Manager at Palacio Ramalhete, responded to this review, November 14, 2013
Dear Mr. William:

Thank you for your review about our hotel and mainly, for our staff!! That is the most important for us.
Also our way to work is to be the most friendly and helpful possible, and we think that in your stay, for your sister in law's wedding, everything was perfect. Mainly for the comments that your sister-in-law has already posted here.
Your recommendation for our Executive room number 2 (Patio Suite) is really appreciate because other guest might use it according to their needs.
And of course, we challenge our guest to find pout where our secret passage is, :-))!!

With warmest regards

Francisco, Daniela, Rafaela and the other members of our team in Palácio Ramalhete
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palacio Ramalhete

Property: Palacio Ramalhete
Address: Rua das Janelas Verdes 92, Lisbon 1200-692, Portugal
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Swimming Pool
Hotel Style:
Ranked #34 of 230 B&Bs / Inns in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Palacio Ramalhete 4*
Number of rooms: 12
Official Description (provided by the hotel):
Located in one of Lisbon’s most stylish neighborhoods, Janelas Verdes, Palacio Ramalhete is a beautiful example of 18th century Portuguese architecture, where all original features have been preserved to maintain its timeless charm.Having undergone a caring and thorough renovation, our aim was to offer our guests a taste of the authentic Portugal, tradition combined with the comfort and modern luxuries to make your stay as pleasant as possible.Our 12 rooms and suites, each with their unique features and motifs, will captivate your imagination and take you on a journey of discovery, starting from the Palacio to the narrow and colorful streets of Lisbon.Through commitment to service, privacy and wellbeing, combined with the uniqueness of the surroundings, our staff will do everything for your stay to be an unforgettable one.Lounge by our pool, tan on our sundeck , have a drink in our bar, relax in our spacious 300m2 common areas or just enjoy the sanctuary of your over sized room, enter into the mood of the Palacio Ramalhete, where all your needs and wants will be catered for. An oasis of peace in the center of Lisbon. ... more   less 
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