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“Exceptional hotel, exceptional staff!”
Review of Palacio Ramalhete

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Palacio Ramalhete
Ranked #36 of 262 Lisbon B&B and Inns
Certificate of Excellence
Reviewed July 7, 2013

The Palacio Ramalhete is an amazing hotel. The room we stayed in was beautiful (The Oak Room); absolutely huge, fantastic large windows with great views, comfy sofas to relax on and a great bathroom. We arrived late at night as we had a late flight but Fransisco (the manager) had stayed to welcome us to the Palacio - I specifically want to thank Fransisco because while we were there he did everything in his power to ensure our stay was a totally enjoyable experience.
The food at the hotel is simply delicious, the breakfast of salmon, caviar, cheeses, cold meats, fruits and much more is a fantastic start to any day before exploring Lisbon!
Finally I just want to mention the staff, we met 5 different staff members and all were so helpful, friendly and professional. They delivered a 5star level of service. A stay at the Palacio will not fail to impress.

  • Stayed: May 2013, traveled as a couple
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2  Thank M_C46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco R, Director General at Palacio Ramalhete, responded to this reviewResponded July 9, 2013

Dear Guest:

You don't know how happy we are after we have read your review about our hotel. Indeed, the Old Oak room, one of our suites, is one the most beautiful in the hotel. mainly for its decoration and its bathroom.
We are very happy also that you have enjoyed our breakfast and the rest of facilities that we have.

For us has been a pleasure to host you and we wish to see you again in a future!!

With all our best regards

Francisco Daniela, Rodrigo and the rest of staff in Palácio Ramalhete.

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207 - 213 of 422 reviews

Reviewed July 5, 2013

First of all the hotel is beautiful, we loved the old tiles and decoration. All the staff were very polite, helpful and discreet. The room n°6 that we stayed in was nice because it has a small hall/living room that separates the main door from the room itself and therefore makes the room very quiet. The pool area is very pleasant...The only real small disappointment was the breakfast which we found was sparse in choice and didnt look too appealing in freshness maybe because the temparture in the room was a little high , but honestly it it didnt really matter as all the rest was great, i can only recommend it.

  • Stayed: June 2013, traveled as a couple
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1  Thank Dianageneve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco R, Director General at Palacio Ramalhete, responded to this reviewResponded July 6, 2013

Dear Mrs. Diana:

Thank you vey much for your words about how beautiful is our hotel for you, and also for the good description that you did about our standard room Os Maias.
As you have said, maybe the temperature in the breakfast lounge is a bit high (we are now in a hot summertime), but we can assure you that all products that we serve in our breakfast are fresh and with a very good quality, although you opinion helps us to be more carefully in order to satisfy all of our guests.

We hope to see you again in Palácio Ramalhete, and give you a better impression during your journey.

Kindest regards

Francisco, Daniela, Rodrigo and the other staff working for you in Palácio Ramalhete.

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Reviewed June 27, 2013

We stayed at this property during the Rotary International convention. Awesome staff. Thank you Francisco, Hanna, Daniella and Doris for making our stay memorable. Our room was 11.
Very relaxing quarters. Two suggestions. One when curtains are open you can see into the room from the common patio. So some sort of privacy blind would be nice. Two, the handle to adjust the shower temperature and water volume is a little tricky. Hard to get it right other than standing in cold or hot water while making adjustments.

Grounds were beautiful and well groomed. Breakfast included with room really good. Staff bent over backwards to get us reservations for dinner and activities.

Room Tip: Choose room eleven if available. Right outside of the patio area.
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  • Stayed: June 2013, traveled solo
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2  Thank SteamboatScott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco R, Director General at Palacio Ramalhete, responded to this reviewResponded June 27, 2013

Dear Mr. Scott:

Thank you for your review about your stay in our hotel during this June. And thank you very much for your recommendation about the handle of the shower. Also we are going to consider your recommendation to give more privacy in our suite Old Kitchen and we try to find a way to cover the windows keeping the view and the privacy.

We have been delight to host you during this week and we hope to see again in the future. And, of course we will keep our suite Old Kitchen for you again.

Kindest regards

Francisco, Daniela, Rodrigo and the rest of staff in Palácio Ramalhete

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Reviewed June 24, 2013

We stayed five nights at this really very nice hotel and enjoyed every minute that be have been in this historical and charming building and beautiful gallery style patio with pool. The extremely friendly and kind service people made us always feel completely comfortable, cared for us and helped us as much as one can do. We thank them very much and definitely want to come back to this wonderful place to be!!!

  • Stayed: June 2013, traveled as a couple
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1  Thank silke k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco R, Director General at Palacio Ramalhete, responded to this reviewResponded June 25, 2013

Dear Mrs. Silke:

Thank you very much for your time in write your first review in Trip Advisor, and we are very happy to be the first hotel where you have written your comments. Our staff is always doing their best to care about our guests, and that is our main goal. Your review is a wonderful reward for our work.

We will be delight to host you again in your next visit to Lisboa, and we hope that you can stay more days in your next trip.

Kindest regards

Francisco, Daniela, Rodrigo and the rest of the staff in Palácio Ramalhete

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Reviewed June 19, 2013

This is the kind of hotel I like!
Small, unique and unforgettable.
The service is taylor made and you are treated as a really special guest.
Thank you very much to all the team that made my holidays really special.

I certainly come back!

  • Stayed: June 2013, traveled as a couple
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2  Thank Pedro_Souto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco R, Director General at Palacio Ramalhete, responded to this reviewResponded June 20, 2013

Dear Diogo:

Nice words about our hotel and service!. We always try to do that taylor made service to our guests, and it seems that you have been happy with it, so we hope to see you soon again in your next trip to Lisboa.
You know where your new house is!

Kindest regards

Francisco, Daniela, Rodrigo and the rest of staff working in Palácio Ramalhete

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Reviewed June 17, 2013

We have just enjoyed a very nice long weekend in Lisbon, staying at the Palacio Ramalhete. The hotel is a short distance from the centre of Lisbon, in a quiet area near the river. The hotel is an old building, beautifully restored. It has a lovely outside terrace at the rear of the property with a small pool, which was nice for relaxing after a day sightseeing. We stayed in room 11, which had lots of space and great character. The room was at the back, so nice and quiet, and the terrace was just outside our door.
The hotel has a nice relaxed atmosphere. The staff were very friendly and helpful. Breakfast was a choice of continental buffet or cooked breakfast, both very nicely presented. Well worth a visit.

Room Tip: Rooms at the back are quieter. Rooms 11 and 12 step out to the terrace.
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  • Stayed: June 2013, traveled as a couple
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3  Thank Phoenix27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco R, Director General at Palacio Ramalhete, responded to this reviewResponded June 18, 2013

Dear guest:

Thank you for your recommendation to other visitor about our rooms in the courtyard, which are the quietest and the nearest to the pool. Also your recommendations about our breakfast service tells us that our bet has been the right one, and we have seen that the new breakfast services is well accepted.

We hope to see again in the future, and we want to thank you for recommend us to your friends.

Kindest regards

Francisco, Daniela, Rodrigo and the rest of staff in Palacio Ramalhete

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Reviewed June 17, 2013

We really enjoyed staying in this faboulous hotel! The athmosphere is so good thanks to the kind and helpfull staff, the beautifully decorated rooms and the intimate pateo. During the day it was nice to sit by the pool enjoying the peacefulness - and in the evening there were a lot of candlelights making a magic feeling. One night there even was a guitarplayer playing nice music for the guests :-) The breakfast was tasteful with very good quality of the food. The location of the hotel is perfect in a rather quiet area but with downtown, trainstation,busstation and tramstation in walkingdistance. If you would like to be set in an realaxed and stressless mood in beautiful surroundings Palacio Ramalhete is the place to be. I would strongly recommend this hotel if you are staying in Lisboa!

  • Stayed: June 2013, traveled on business
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2  Thank Tonje K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco R, Director General at Palacio Ramalhete, responded to this reviewResponded June 18, 2013

Dear Tonje:

We are absolutely happy that your experience in our hotel has been unforgettable, and yes, the guitar player during the evening are one of those small details that we deserve for our guests. Our goal is to give the best time during your stay in Lisboa, and we appreciate that our guests recommend us to their friends. And thanks because we have been your first review in Trip Advisor.

We wish to host again in the future!

Francisco, Daniela, Rodrigo and the rest of staff in Palacio Ramalhete

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Additional Information about Palacio Ramalhete

Address: Rua das Janelas Verdes 92, Lisbon 1200-692, Portugal
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Swimming Pool
Hotel Style:
Ranked #36 of 262 B&Bs / Inns in Lisbon
Price Range: $165 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palacio Ramalhete 4*
Number of rooms: 12
Official Description (provided by the hotel):
Located in one of Lisbon’s most stylish neighborhoods, Janelas Verdes, Palacio Ramalhete is a beautiful example of 18th century Portuguese architecture, where all original features have been preserved to maintain its timeless charm.Having undergone a caring and thorough renovation, our aim was to offer our guests a taste of the authentic Portugal, tradition combined with the comfort and modern luxuries to make your stay as pleasant as possible.Our 12 rooms and suites, each with their unique features and motifs, will captivate your imagination and take you on a journey of discovery, starting from the Palacio to the narrow and colorful streets of Lisbon.Through commitment to service, privacy and wellbeing, combined with the uniqueness of the surroundings, our staff will do everything for your stay to be an unforgettable one.Lounge by our pool, tan on our sundeck , have a drink in our bar, relax in our spacious 300m2 common areas or just enjoy the sanctuary of your over sized room, enter into the mood of the Palacio Ramalhete, where all your needs and wants will be catered for. An oasis of peace in the center of Lisbon. ... more   less 
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