First of all - this is not really a B&B (we almost did not stay there because of this "false status"); it is really a boutique hotel - and a beautiful one! (We were told that the hotel has been fighting with the Portuguese Travel Bureau/Association this status as a B&B; hopefully they get hotel status soon so they are easier to find when doing internet searches for hotels.) We had a suite, which was very lovely - with the old wood floors, tiles on the walls, plaster molding trim on the ceiling, etc. It really made you feel like you were in Portugal - unlike so many other hotels that could be almost anywhere in the world due to lack of character. The only negative was the lighting in the bathroom. I had read a previous review before going and thought the person could have been "extreme" by claiming the light was so bad, but after staying there, I have to admit, this is a correct review. At least my accidentally applied extreme make-up gave me some laughs when I saw myself later in natural light! Yes, annoying trying to see anything in the bathroom, but as the room was so nice, one ignores/forgets these things. Just don´t drop a contact lens and hope to find it!
We were only there for a weekend, but we wished we had more time to enjoy the downstairs Sitting Room - really gorgeous. The owner and employees were extremely helpful and friendly, so it was a shame when our last breakfast there went not very well. The service was extremely slow and missing/un-refilled items on the buffet bar (and there were only two tables, with 5 guests total). We would have overlooked this, as everything else had been so nice, but... the employee was so unfriendly and he had no interest to be there. He even ignored the other table, who had patiently tried asking him for something they needed for about 10 minutes. If he had really been busy, running around, I can understand. But this was not the case. As it was Easter Sunday, maybe that was why he was in such a foul mood?? (although he had been similar the day before). His sour attitude almost made me review this hotel as "very good" instead of "excellent" (as he really ruined our outstanding impression of the hotel); however, everyone else had been so nice, I figure 3 extremely helpful and friendly employees out-weigh the one "bad egg". Finally - I found the location ideal, as close enough to walk to the downtown area but still in a nice neighborhood where it is quiet and charming, with authentic restaurants within a couple minutes walk. I would stay at this hotel again and would suggest it to any friends or family going to Lisbon.
- Official Description (provided by the hotel):
- Located in one of Lisbon’s most stylish neighborhoods, Janelas Verdes, Palacio Ramalhete is a beautiful example of 18th century Portuguese architecture, where all original features have been preserved to maintain its timeless charm.Having undergone a caring and thorough renovation, our aim was to offer our guests a taste of the authentic Portugal, tradition combined with the comfort and modern luxuries to make your stay as pleasant as possible.Our 12 rooms and suites, each with their unique features and motifs, will captivate your imagination and take you on a journey of discovery, starting from the Palacio to the narrow and colorful streets of Lisbon.Through commitment to service, privacy and wellbeing, combined with the uniqueness of the surroundings, our staff will do everything for your stay to be an unforgettable one.Lounge by our pool, tan on our sundeck , have a drink in our bar, relax in our spacious 300m2 common areas or just enjoy the sanctuary of your over sized room, enter into the mood of the Palacio Ramalhete, where all your needs and wants will be catered for. An oasis of peace in the center of Lisbon. ... more less
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