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All reviews swimming pool city centre blue line close to the airport minute walk public transport metro
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Reviewed July 15, 2019

PROS: Close to local transportation, including Red/Grey line tour buses. Excellent sound-proofed windows [no airplane sound penetration to speak of] Nice lobby, reading and relaxing spaces, Bar, etc.
Friendly Staff.

CONS: n/a

OBSERVATIONS: There are no (0) outlets on the bed side of the room. TV has a few lines which distract from perfect viewing situations. Remote Controle doesn't turn TV on/off, but didn't change channels and volume. There's a smoke detector/alarm, but no sprinkler(s) in the room.

The transportation options are nearby [bus, tourist bus, train], but local restaurants are only a few... an approx. 10-minute walk is required to most.

Date of stay: June 2019
  • Trip type: Traveled solo
    • Location
    • Cleanliness
    • Service
2  Thank RicoRoccoRanger
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Cláudia B, Guest Relations Manager at Mercure Lisboa Hotel, responded to this reviewResponded July 24, 2019

Dear Guest,
Thank you very much for your comments and for sharing your experience at Mercure Lisboa. It is always a pleasure to receive positive feedback and suggestions to continuously improve the quality of our services. Your feedback is very important to us because satisfied clients are our greatest reward.
We look forward to welcoming you again at Novotel Lisboa.
Sincerely,
Cláudia Gomes
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2019

The room was clean and comfortable. The breakfast is amazing, a lot of options for any kind of taste. It's located very near to a metro station. All the staff was nice and gentle. I really recommend it.

Date of stay: June 2019
Thank 553pata
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Cláudia B, Guest Relations Manager at Mercure Lisboa Hotel, responded to this reviewResponded July 25, 2019

Dear Guest,
We are very happy that you enjoyed your stay with us. Satisfied customers are our greatest reward. Comeback soon!
Best regards,
Cláudia Gomes
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2019

The pool is the only thing making this 4star. There is limited seating, poor food offering and poor security. Our sitcom didn't work and the receptionist told us to open the window.well it's a noisy road and already hot. They finally found us a room with working sitcom but was standard not superior and their offer of recompense - which r had to request- was less than the difference in value of the room price! There was a young trainee in reception overnight which I thought poor and the hotel was woefully understaffed compared with the much better Novotel further along the street. There at least you were well treated and the rooms were cheaper. I do not recommend this Mercur e at all

Date of stay: June 2019
Thank christine_barrand
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2019 via mobile

3 nights in this comfortable hotel was just the ticket.

Room spacious and clean. Beds are huge and so comfortable. Good nights sleep all round.

Location wise, it is slightly out of the town, with a limited choice of restaurants for dinner. However, it is just a five minute walk from the Metro. Easy access to the centre.

Roof top pool is nice when the roof is open. First day this was only open a fraction, meaning only two beds were able to sit in the sun. For the rest it was like sitting in a sauna. Pool is also a little too cold for my liking..... but that’s just me.

Date of stay: June 2019
Trip type: Traveled as a couple
Thank adventuresofgemma
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2019 via mobile

Stayed in hotel for 1 night passing through. Very clean, and well presented.
Rooms and well designed, TV's have around 8 local channels.
The bathroom is very clean, shower very easy to use, and comes with standard shampoo and body soap along with body lotion.
Mini bar and a safe plus complementary water.
We used Ubers to get around as too lazy for public transport and to get to the main square was only 5 euros so why bother
Would definitely use again.

Date of stay: June 2019
Trip type: Traveled with family
Thank T2879UHandys
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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