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Reviewed October 11, 2017 via mobile

For a beautiful city like Lisbon a disgusting way on our final two days after our two week stay in Portugal
Being Portuguese born I can tell u they DON'T CARE
Our original reservation showed twin beds after calling TripAdvisor clearly was changed to Double bed
We arrived after 8 pm given a room with twin beds and was ever worst this was a room that SHOULD not have been used at all! The smell of urine! Yes urine on the carpets and in the bathroom was sicking!
We proceed to go to the front desk where we told there is no guarantee of rooms it double bed?? And no other room available they could switch us in the morning and to just close the door and open the window
We were given another room the following day
Cleaning staff are attentive but definitely a well know fact that the room we where given the first night smells
How sad with tourism being one of the bread and butter of this beautiful city places like this can place such an impression on other places
In regards to location yes the metro is right outside
We booked as it was closest to the airport however it's not on a straight line and one needs to transfer so with luggage and wanting to get to the airport at 6 am Sunday which metro is not opened
A taxi ride 12 €
So my review do not stay from staff truly don't care or shall I say who ever owes this Hotel does care as with all this reviews you think changes would have taken place to this beautiful structure/hotel

Date of stay: October 2017
Trip type: Traveled as a couple
5  Thank Guida61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2017

We missed our flight back to New York, made a quick reservation thru Amoma to this hotel just because its closer to the airport. As we arrived the hotel, the manager has already a nasty temper, not even try to greet us instead kept talking on the phone, and simply ignored us. Finally, after finished his phone he asked for my name, and he said there is something wrong with the reservation, other words the hotel refused our reservation because they had no more rooms available. Although, we had our booking and confirmation on hand, he just simply don't care. Instead of helping what's going on, because they are dealing with Amoma, he said he doesn't care what happened to us and nastily told us to leave and look for other hotels. I really can't believe some hotel worker could be a ---- nasty to customers. We went out and looking around asking people for hotel around the area, but couldn't find one. So we came back to the hotel and nicely asking him if he can give a written proof that the mistake was not done by the hotel, because Amoma already charged us. Again, this a-- manager ignored us and won't deal with our problem.
My whole 8 days trip to Portugal was ruin by this guy, we've been to other hotel/guesthouse in Lisbon and Porto, and they all respect their customers.
NOPE, this is not the place for tourist, unless you really really really desperate and good luck!!!
I am still emotional thinking about this guy and this hotel, and arrrrggg I didn't get a chance to ask his name.

Room tip: Go someplace else!!!!!
Date of stay: October 2017
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
3  Thank MPrasetyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2017

We stayed for 4 nights. When we arrived the receptionist ignored us, then told us she couldn't 'find' our rooms because the computer was down. She then tried to make a phone call. Then she seemed to forget us and decided to sweep the floor! Eventually, we went off to the very good bar next to the hotel for dinner. She said the rooms would be ready when we returned, but when we did she still didn't seem confident that the keys would work (maybe she could have tried them out while we were away!) We were given two ground floor rooms. In both rooms only one light worked. There was no air conditioning, just a fan and the safes did not work. We later discovered that our shower leaked into the bedroom! The rooms were very noisy. The next day we reported these problems to reception. The gentleman told us that a repairman would come to fix the problems. We asked to change rooms. Eventually the senior person agreed straight away that we could change and we were given rooms on the second floor. These were much better, with air con, though the bathrooms were very small and the soap dispenser in our shower was hanging by one screw!There were also constant problems with the key cards not working.
The breakfast in the hotel was extremely basic and seemed to run out frequently.
Having said all of that, the location was good, right next to the metro and the journey into the centre of Lisbon is very easy. It is also about 10 minutes from the airport.
As I mentioned, the bar next to the hotel is also good, nice food and wine!

Room tip: Ask for upstairs rooms!
Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank vstevo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residencial L, Gerente de relações com clientes at Residencial Lar do Areeiro, responded to this reviewResponded September 12, 2017

Thanks for your opinion, we will try to improve some of the refered information.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2017

The hotel is located slightly outside center of lisbon. it's about 10 mins drive from the airport. I would recommend this hotel if you have an early flight or if you are planning to visit sintra. There's the metro station infront of the hotel and 7 to 8 minutes walk going to Roma-Areeiro station which is the train going to sintra.

We had the room 407 triple room with a backgarden view. It was clean and spacious
the only downside is that the Safetybox that was in the room doesnt have a lock, i didnt bother to ask for lock, anyway we have locks on our luggage so it's not really an issue. The bed is firm but its okay.
You have to ask the reception for a hairdryer. they dont have one in the room.

Date of stay: June 2017
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank charizd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residencial L, Gerente de relações com clientes at Residencial Lar do Areeiro, responded to this reviewResponded June 19, 2017

Thank you for your opinion, it is important for us

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2017

Easy ride to the airport, easy bus ride downtown, nice, bustling, interesting neighborhood and the staff really speaks English. They arranged transport to airport, etc. Room was small as was bathroom but both were clean and functional, and the staircase is amazing. We also liked the continental breakfast-even had granola! Will stay there again

Room tip: Try for a lower floor, they have an elevator but dragging luggage up and down can be a challenge
Date of stay: May 2017
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Anya P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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