I was originally due to stay at this hotel on January 18th for two nights, but due to heavy snow in London, the flights were cancelled. I had booked a non-refundable and non-changeable rate at the hotel, so when I discovered at lunchtime that day, that my flight had been cancelled, I contacted the hotel to advise that I was unable to arrive and the reason why. I explained that whilst I was aware of the rate conditions, I asked if there was anything that could be done due to the circumstances beyond my control. I was rudely told that if I wasn’t going to arrive, then I had lost my money. I repeated that flights had been cancelled due to the weather and again it was met with a brick wall of none cooperation. When I asked to speak to the manager I was rudely told that the manager wasn’t there which was followed by a heavy sigh as though I was disturbing whatever she had been doing. I asked for an email contact and was given a very confusing email address. I sent an email and got no response (as it turned out I had one letter wrong), so as a priority club member I decided to pursue the matter through them. To cut a long story short, the priority club sorted it out and I stayed two weeks later.
The hotel itself is OK; nothing special, a typical Holiday Inn and it ticked all the boxes. The big surprise was the cost, it was very reasonably priced which for Europe comes as a very pleasant surprise. My room was large, with a large bed; the bathroom was also large and had the usual situation of having a large window to the outside world in the shower/bath. Internet access comes at a cost, so I didn’t bother with that.
The hotel is just out of the city centre of Lisbon, but is between two metro stations, Alameda and Saldanha, both of which are on the Metro line to the Airport. I used the station at Saldanha which is about a 10 minute walk from the hotel and very close to the station is a McDonalds, if you need that hamburger fix. The Metro station only has automatic ticket machines and will only take coins and smaller Euro bank notes, the daily ticket, that you can use on the Metro, trains, buses and trams is good value and is valid for 24 hours from the time it is validated.
The buffet breakfast at the hotel was OK and not too bad if you go early, but it was nothing special. However, there seemed to be plenty of wait staff, but they really didn’t seem interested in collecting used crockery from the tables, so if you had a couple of different courses, the plates soon built up.
Sadly my first experience with the hotel let the place down, but if went to Lisbon again, I would stay there.
- Official Description (provided by the hotel):
- The Holiday Inn Lisbon Hotel is situated in the heart of the citycenter between Av da RepÃºblica and Pr. de Londres by the Instituto Superior TÃ©cnico .With several underground stations around and 10 minutes away from the International airport, the Holiday Inn Lisbon Hotel is the ideal place for your stay should you travel in business or leisure. The Hotel is famous by its spacious standard and executive rooms as well as its suites with direct access to high speed and wireless internet. Each of its 169 spacious rooms, including 17 Executive bedrooms, 13 Family rooms, 2 disabled rooms, 8 junior suites and 1 Presidential Suite, are equipped with cable TV, direct-dial telephone, desk, minibar, tea and coffee making facilities, Pay Tv, hairdryer, gives you a good value for money. Business center in the lobby. Rooms with High speed internet on request. The modern meeting space is ideal for business meetings and social events and can accommodate up to 400 delegates Appreciate the Portuguese and Mediterranic gastronomy at our restaurant 'Vasco da Gama'. The 'Almirante' bar is the ideal place to relax after a busy dayTogether with a parking, fitness center and a gift shop, the Holiday Inn Lisbon Hotel is the right choice for the right stay. Our rooftop terrace and outsidepool (from May to September) is the perfect place for sunbathing and to enjoy the beautiful view to all Lisbon. ... more less
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- Also Known As:
- Holiday Inn Lisbon Hotel Lisbon
- Lisbon Holiday Inn