We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Sheraton Lisboa Hotel & Spa
Ranked #63 of 248 Hotels in Lisbon
Certificate of Excellence
Atlanta, Georgia
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Lovely hotel”
Reviewed August 18, 2013 via mobile

Stayed here when vacationing in Portugal. The location was safe with easy access to public transportation. Unfortunately, it is not within walking distance to the big tourist attractions but i could see how it is convenient for business travelers.
Stylistically, the hotel is modern and gorgeous. The room was large by european standards with a lovely view once you look past the neighboring residential tower. The bathrooms are walled completely in glass though. They are frosted or blinds can be closed for privacy. However, you can hear every sound as it practically echoes! Great design aesthetically but not practically.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Melissa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ACPereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, September 12, 2013
Dera Guest, Thank you for having stayed with us during your visit to Lisbon. Thank you also for your positive comments about the hotel, its decor and facilities. Sorry you didn't quite appreciate the bathroom modern design. As the saying goes, tastes differ... However it is always good to get our customer's feedback. Trusting that all in all you had a pleasant stay, we wish you an enjoyable end of the summer season. Kind regards, Antonio Pereira, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,026 reviews from our community

Traveler rating
    981
    756
    207
    53
    29
See reviews for
338
756
133
488
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (261)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Greater London, United Kingdom
Level 5 Contributor
92 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed August 17, 2013

I have to say rarely do I give hotels anywhere a second chance if they mess up - why? Well simply because the industry is ultra competitive and their eye should always be on the ball to ensure they retain the loyalty of their guests. Personally I spend a lot of money every year on hotels to make sure my vacations are perfect.

However I have never been more pleased to offer somewhere a second chance than I was at the Sheraton Hotel Lisbon.

Arriving at the hotel you pull in to a turning circle where the door man greets you and asks if you would like any help with your bags, after such a long and tiring flight you are glad of this service. The hotel itself is situated fairly close to downtown Lisbon if you wanted to walk (approx 15 mins down hill), however if you wish to take the underground you can do so pull a couple of Euros, yes just a couple. The underground station is right next to the hotel and goes straight in to downtown.

Additionally this line is also good for getting to and from the airport with a simple change one station up.

Back to the hotel...

Reception is pretty much as you would expect of a Sheraton, marble, light and well designed with an open plan bar area. The rooms themselves and excellent.

Upon entering the room you are met with a glass cube that serves as the bathroom - the until you choose otherwise if completely clear and so close couple of single occupants can watch the tv whilst lounging in the bath. the only are different is the smal cubicle area that houses the toilet which is surrounded by frosted glass. The sound from the TV also feeds in to the bathroom. Should you want privacy then a flick of a switch lowers the blinds in the bathroom.

Again the bedroom was very well designed with infamously comfy sheraton sleeper bed - you simply don't get better - as a seasoned traveller I simply must have tried every type of bed going and you don't beat Sheraton, closer contenders but never one that wins.

Each room comes with a blackout blind, during a Lisbon summer this is important not just to keep the light out but the heat too, even from the early morning. One day we left it up and by 9am the room was just simply too warm.

As a starwood member we had access to the club lounge, which was reat - perfect views across Lisbon and the bay. This is accessible up until 11pm at night. There is a TV and internet access with fridges stocked with soft and alcoholic beverages. Late afternoon is 'happy hour' where small snacks are also served which is lovely. As someone who can access this lounge you can enjoy your breakfast here or downstairs in the main breakfast area. We choose to alternate between the two - mainly for the views.

Our room overlooked the area where the pool was - although we were so high up you'd have to look down a far way to see the pool.

The pool area itself is very nice. Whilst you have to pay seperately to access this area it is lovely. there is a sauna, steam room, jacuzzi style pool with various jets etc and then of course the outdoor pool, which is a very welcome retreat following the devilishly hot Lisbon sun.

Lisbon is one of the most fantastic cities in the world! It's cool, trendy and chic without being prentious and is full of friendly people. The hotel is no different - the customer service levels are very, very high and a special mention has to go to Guest Services Manager - Vanda - how is this lady not a General Manager.

I remember Vanda from my last trip which was three years ago and I remember how charming she was with perfect customer service.

This hotel has won my loyalty both for itself and the brand as a whole. I love the city and this hotel and its great knowing I don't have to search any other hotel when looking at a Lisbon holiday as simply this IS the best.

Thank you everyone at the Sheraton Lisboa for making a long over due trip so amazing - x

Room Tip: > Ask for a view overlooking the city - high up. > If you like peace and quiet then ask not...
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank danioko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ACPereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, September 12, 2013
Dear Guest, Thank you for having selected our hotel for your recent stay in Lisbon. We are absolutely delighted to read your lengthy and highly positive comments about us as a hotel as well as about the beautiful city of Lisbon and all we have to offer to our visitors. It is indeed very rewarding to host clients who, like you, take the time to convey their compliments to us. Your comments on Vanda's professionalism and overall performance have been passed on to her, who obviously felt quite hnourd and flattered with such kind words of praise. Thank you so much! Until we see you around again, please accept our kindest regards. Antonio Pereira, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 17, 2013 via mobile

Wenhad a great time in Lisbon and highly recommend the city, as well as outskirts. It's a little bit of a trip from everything, but taxis a relatively cheap. The lobby food was surprisingly good - try the steak sandwich. You really can't go wrong with Starwood properties in my eyes.

Stayed July 2013, traveled with family
Helpful?
Thank Chad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ACPereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, September 11, 2013
Dear Guest, Thank you very much for your really nice comments about our hotel and the city of Lisbon. We are happy to learn that you had an enjoyable stay with us and we sincerely hope that you are coming back some time in the near future. Kind regards, Antonio Pereira, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level 6 Contributor
112 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed August 17, 2013 via mobile

Next to subway station and five minute walk to the red bus tours first stop. Staff helpful. Had dinner when we arrived which was good. Breakfast also good. Cocktails in sky bar excellent. Room really nice with amazing bathroom and huge bath.

Stayed May 2013, traveled with family
Helpful?
1 Thank AnnieL79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ACPereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, September 11, 2013
Dear Guest, Thank you so much for having selected our hotel for your recent stay in LIsbon. Thank you also for sharing your nice positive comments about the hotel, the decor and the service provided. We look forward to welcoming you back when you vist Lisbon again. Until then. Kind regards, Antonio Pereira, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poznan, Poland
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 12, 2013

Very friendly staff and helpfull concierge. Amazing panorama of the city from the top floor. Delicious breakfast with famous pasteis de belem. Highly recommended. Location is not perfect but still you can get downtown on foot.

Room Tip: don't hesitate to pay some more for the VIP floor
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JacekJakubowski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ACPereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, September 11, 2013
Dear Guest, We woudl like to thank you for having stayed with us during your visit to Lisbon and also for having shared your positive comments about our hotel, our services and amenities. Thank you so much for letting us have your positive feedback. Hope to see again soon. kind regards, Antonio Pereira, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 9, 2013

This five-star hotel in the center of Lisbon is a great choice for the perfect stay in Lisbon. It's located very close to the main attractions including Via Libertad, without having the noise and disturbance one would get from being in the middle of the action. The hotel is tastefully decorated and very welcoming. The open lobby is served very conveniently by several check-in desks, and is joined by a very nice lounge/bar to rest after a long day of sightseeing. The rooms are also top notch just like the rest of the hotel. The beds are out-of-this-world comfortable and so are the pillows, and the bathroom is incredibly bright and modern. I really loved the little details that the room provided like a Bang & Olufsen tv and sound system, and the few products few of minibar charges.
I would definitely recommend this exquisite hotel for everyone's next visit to Lisbon.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JuanchoC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ACPereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, September 11, 2013
Dear Guest, Thank you so much for having stayed with us during your recent visit to Lisbon. We are indeed pleased to hear that you have thoroughly enjoyed your stay as well as the hotel services and facilities. We are delighted to read your recommending our hotel to other Lisbon visitors. Thank you so much! Certainly you will be back some other time in the future? Until such time, please accept our kindest regards, Antonio Pereira, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 6 Contributor
131 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed August 8, 2013 via mobile

I stayed at the Sheraton during my trip to Lisbon and I had a pleasant experience. They don't seem to upgrade Starwood frequent travelers, but the lounge is pleasant and the service is friendly. Try to stay in the upper floors which have a nicer view.

Stayed June 2013, traveled with family
Helpful?
Thank Sergio P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ACPereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, September 11, 2013
Dear Guest, Thank you very much for the nice comments you have posted following your recent stay with us. Looking forward to welcoming you back soon. Kind regards, Antonio Pereira, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Lisbon hotels
0.8 mi away
EPIC SANA Lisboa Hotel
EPIC SANA Lisboa Hotel
#14 of 248 in Lisbon
1,971 reviews
0.6 mi away
InterContinental Lisbon
InterContinental Lisbon
#53 of 248 in Lisbon
2,599 reviews
1.4 mi away
Lisbon Marriott Hotel
Lisbon Marriott Hotel
#117 of 248 in Lisbon
2,184 reviews
Show Prices
Show Prices
Show Prices
1.2 mi away
Corinthia Hotel Lisbon
Corinthia Hotel Lisbon
#41 of 248 in Lisbon
5,605 reviews
0.9 mi away
Sofitel Lisbon Liberdade
0.7 mi away
PortoBay Liberdade
PortoBay Liberdade
#25 of 248 in Lisbon
849 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Lisboa Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Lisboa Hotel & Spa

Property: Sheraton Lisboa Hotel & Spa
Address: Rua Latino Coelho 1, Lisbon 1069, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Lisbon
#16 Business Hotel in Lisbon
#34 Family Hotel in Lisbon
#45 Romantic Hotel in Lisbon
#54 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Lisboa Hotel & Spa 5*
Number of rooms: 369
Official Description (provided by the hotel):
Completely refurbished combining modern elegance and simple relaxing design, the hotel is located in one of the city's most prestigious business districts. Only 15 minutes from Lisbon's International Airport, the Sheraton is easily accessible by train, bus, subway or car, with fabulous shopping, theatres, art museums, and nightlife just a short walk away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Agoda, Travelocity, Hotels.com, TripOnline SA, Hotwire, HotelQuickly and Cancelon so you can book your Sheraton Lisboa Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Lisboa Hotel And Spa
Sheraton Lisboa Hotel Lisbon
Sheraton Lisbon
Lisbon Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing