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Reviews (2,311)
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Reviewed October 3, 2012

We've spent only 2 nights in this charming hotel but we really enjoyed it a lot! Nice and very comfortable room, great design and very helpful staff. Location maybe is not soo perfect as we could expect it but still, it's near to the center and in walking distance to all main tourist atractions.

  • Stayed: July 2012, traveled as a couple
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Thank Katarzyna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoper, General Manager at Sheraton Lisboa Hotel & Spa, responded to this reviewResponded October 10, 2012

Dear Guest, Thank you for posting your feedback regarding you recent stay at the Sheraton in Lisbon. We are delighted to know that your stay has been most enjoyable and that you have appreciated both the hotel and the service provided. Again, many thanks for your comments, Antonio Pereira, General Manager

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Reviewed September 28, 2012

My review may be slightly biased as we stayed in a club level room complete with club level access throughout the day. Both the room and the club lounge are top notch. Great beds, interesting bathroom, nice high level lounge with really tasty bites to eat and cold drinks that you help yourself to. The concierge was a great help in helping us with our stay. Cant recommend this hotel enough.

  • Stayed: September 2012, traveled as a couple
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1  Thank 16,024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoper, General Manager at Sheraton Lisboa Hotel & Spa, responded to this reviewResponded October 1, 2012

Dear Guest, Thank you for having selected our hotel, for your recent stay in Lisbon, and also for your really nice comments. We are delighted to learn that your experience has been up to your expectations and we sincerely hope that you will give us the pleasure of hosting you again, the next time you visit Lisbon. Until such time. Kind regards, Antonio Pereira, General Manger

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Reviewed September 28, 2012

This was without a doubt one of the worst hotel experiences I have ever had. I am only giving the hotel 2 stars because we finally fell on a Manager that actually understood what service was about and tried making it up to us by upgrading us to a suite (we refused as it wasn't worth our trouble for one night) and sending up a bottle of wine and some cheese. I'm afraid I misplaced the note from that Manager, which is a shame since he deserves a promotion.

When we checked in, the receptionist mistakenly deleted our reservation and it took us over 20 minutes to get through the process. There are no elevators from the parking to the reception, so carrying the luggage up was fun. In the room, the smell was bad so we had to wait for somebody to come up and spray it - another 15 minutes. Then we saw the Internet wasn't working, called reception and they said the technician would call back, which he didn't. We called again and stayed on the line until it was solved - another 25 minutes. Then my girlfriend took a shower and was disgusted to discover that the showers in the room were dirty. Really dirty. Gross. Another 2 phone calls, escalation to manager and 20 minutes to get fresh towels.

Throughout all this nightmare, the people we spoke with on the phone just sounded bored. Not sorry, not apologetic - just bored. More than once I was transferred to somebody's voicemail. Just a horrible, horrible experience.

The following day, after a long walk in the town, we came back to find that somebody had taken a packet of cookies from the minibar and left them half eaten on the counter. Are you kidding me??? We called the manager again and this time - at last - found somebody who was sympathetic to our situation.

The rooms are decent, though the shower is entirely visible from the room so you have no privacy when staff comes in to deal with all the service issues and you are taking a shower. Location is OK at best - a long walk from the Bairro Alto.

Oh, and as other reviews point out, you need to pay for EVERYTHING. The parking, the Internet, the pool (!!!). Unreal for a 5* hotel that charges very high prices anyway compared with the prices for anything outside the hotel.

Stay away from this hotel if you value your vacation.

Room Tip: Ask for a clean room with clean towels. I guess it isn't a given.
  • Stayed: September 2012, traveled as a couple
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Thank travelfiend_30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoper, General Manager at Sheraton Lisboa Hotel & Spa, responded to this reviewResponded October 2, 2012

Dear Guest, Thank you for the comments you have posted, subsequent to your recent stay with us. We are indeed quite shocked to learn of your disappointment as what your report does not reflect our usual high standards of service. We have meanwhile discussed in detail every topic raised by you with the Management team, so the necessary measures can be taken in order to avoid the recurrence of similar situations in the future. Reiterating our thanks for having shared your thoughts with us, we sincerely apologize for the shortcomings experienced. Kind regards, Antonio Pereira, General Manager

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Reviewed September 21, 2012

We stayed in a superior-room at the 22nd. floor. Fantastic view of town and river tejo. The room modern furnished, very nice bathroom and big bed. But the AC didn´t work exactly and we have had very strong noise from the corridors. The Bistro in the Lobby ( for breakfast and dinner)wasn´t very comfortable. In 100 Meter distance you have a suburb station and a shopping-center.But the walking ways to the city are very far. ( about 3 km!!!)

  • Stayed: March 2012, traveled as a couple
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Thank wfritschi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoper, General Manager at Sheraton Lisboa Hotel & Spa, responded to this reviewResponded September 24, 2012

Dear Guest, Thank you for choosing the Sheraton for your your recent stay in Lisboa. Thank for your feedback - highly appreciated! We are sorry that the hotel location did not meet your entire satisfaction, but we are pleased that all in all you did appreciate your stay with us. Kind regards, Antonio Pereira, General Manager

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Reviewed September 19, 2012

This hotel is modern, clean and the bathroom is seperated from the room by a glass wall. Great! Most of the rooms has a view over the city or to the ocean. Greate!
You can lie in the bathtub an have a look to rhe ocean.
Tip: Airport->Hotel by Taxi approximately 15 Euros. Hotel->City approximately 5 Euros.

  • Stayed: January 2012, traveled on business
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Thank Henderson_de
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoper, General Manager at Sheraton Lisboa Hotel & Spa, responded to this reviewResponded September 24, 2012

Dear Guest, Thank you for having selected the Sheraton Lisboa Hotel & Spa for your recent stay in Lisbon. We are pleased to read your comments on our hotel, its features and facilities. Indeed a pleasure to receive such positive comments! Thank you so much for sharing your views. We sincerely look forward to hosting you again, in the near future. Kind regards, Antonio Pereira, General Manager

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