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“Modern and well located” 5 of 5 bubbles
Review of Sheraton Lisboa Hotel & Spa

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Sheraton Lisboa Hotel & Spa
Ranked #66 of 247 Hotels in Lisbon
Certificate of Excellence
Fortaleza, CE
Level Contributor
102 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Modern and well located”
5 of 5 bubbles Reviewed March 4, 2012

Sheraton Lisboa it´s a great 5 star hotel, near Av. da Liberdade. The rooms are giant, well decorated with modern furnishing, with very confortable beds. The bathroom is conected with the room (I noticed this kind of room arrangement in the hotels are frequent now a days), with no door separating (only a glass), but it´s very big. The breakfast buffet is great, with many options. The lobby it´s not very big and it can be crowded, but it´s ok. The staff it´s also very nice and polite. I would come back!

  • Stayed July 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Alexandra A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoper, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, March 9, 2012
Dear Guest,
We were very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting us know how impressed you were with the service you received.
Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise.
Thank you so much for having chosen the Sheraton Hotel for your recent stay in Lisboa!
Looking forward to be welcoming you soon.
Best regards,
Antonio Pereira
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,918 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (246)
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madrid
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed March 1, 2012

We were moved here from the Sofitel because they were overbooked. Would have preferred to stay in the Sofitel because of its location. The Sheraton is a good 15-20 minute walk away from the Sofitel. I´ve stayed at the Sofitel before and really enjoyed it. Great fish restaurant next door, great prices.

Back to the Sheraton:

Check in was little hectic, as it´s a busy large hotel. The breakfast buffet was excellent though the seating area is a little bit dark. Eggs to order, good range of pastries, good coffee etc. Fishtank bathroom style which I find a nuisance. When somebody is trying to sleep and you are still in the bathroom the light comes through the glass even though the privacy screen is down. Wifi was included in the price, worked fine. Comfortable bed.

  • Stayed April 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank pspf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoper, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, March 5, 2012
Dear Guest,
Thank you so much for sharing your experience at our property. We do appreciate your constructive comments on our standards and service and we do look forward to be welcoming you very soon.
Best regards,
António Pereira
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
66 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
5 of 5 bubbles Reviewed February 29, 2012

We chose this hotel as part of an air+hotel Delta vacations package, to celebrate our anniversary. I e-mailed the hotel in advance to request a quiet room for that reason. We were given a lovely room at the end of a corridor--very quiet--on the twelfth floor, which has a great view of the city (especially when the bridges are lit at night.) A lovely bottle of local bubbly was left for us the first night, followed by a bouquet of white roses the second. During check-in, we were congratulted on our anniversary and my request for a quiet room was acknowledged. i appreciate that level of customer service.

The bellmen were always helpful with directions and suggestions (the concierge desk gets busy.) The frontdesk team all spoke wonderful English (and complimented our bad attempts at Portuguese.) Service was excellent the 2 nights we dined in the resto--prices are high, but the food (especially the cod) was perfect.

The Picoas metro is less than a block away, and we took the metro everywhere (buy a day pass--a steal @ 5 Euro.) There is a supermercado 2 blocks away--Pingo doce--which is open until 9pm for bottled water, snacks. The taxi from the airport (with tip) was only 9 Euro, and it was no problem to catch a return taxi at 4:30am (for a 6am flight.) The Gilbenkian museum is an easy, interesting walk away. Not many casual eateries closeby--for those, we took the metro to Baixa (it's a downhill walk to get there, but a bit of a climb on the return.)

We will certainly go back for the friendly, professional service.

Room Tip: E-mail to request a quiet room--ours was on the twelfth floor, end of the hall. great view!
See more room tips
  • Stayed February 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank lisa222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoper, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, March 5, 2012
Dear Guest,
It is indeed very rewarding to receive Customers like yourself, who take the time to convey their thanks to us. Such comments certainly help in motivating our staff and more importantly assist us to provide a more personal service.
We're more than happy to learn that you have really enjoyed your experience at our property, namely the friendly and helpful staff, the restaurants, the room an the service in general.
Looking forward to be welcoming you back to the Sheraton Lisboa Hotel & Spa in a not too distant future.
Best regards,
António Pereira
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 27, 2012

Just returned last night. The hotel is very nice and very close to Picoas metro, got the aerobus there which was nice and easy, only 3,50 € each and you can use the ticket for the rest of the day on the buses and trams. On the way back to the airport the taxi was 9€.

We booked it as a top secret hotel and got a good deal. Great price for a 5 star hotel. The room is spacious and lovely with the glass wall looking into the bathroom and impressive lighting. There are tea and coffee making facilities which I thought was great.

I emailed before to say we were celebrating my husband's birthday and he was a keen photographer. The hotel gave us a room on the 14th floor with a great view all the way to the airport where we could see the planes taking off. They also left cake and 10 year old port in the room on the day of his birthday.

There was a problem with the heat not working in the room which, once reported, was quickly fixed. We also checked out an hour later at no extra charge.

We ate there 2 nights and although the restaurant was very quiet and the menu limited, the food and service were excellent.

The view from the rooftop was amazing. A really lovely stay, with friendly and accommodating staff, thank you.

Room Tip: Best views are on the higher floors
See more room tips
  • Stayed February 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Sammct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoper, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, February 28, 2012
Dear Guest,
Thank you for having chosen our property for your recent stay in Lisboa.
It is indeed very rewarding to receive Customers like yourself, who take the time to convey their thanks to us. Such comments certainly help in motivating our staff and more importantly assist us to provide a more personal service. We are happy to know that you did enjoy our surprise for your husband's birthday.
Looking forward to welcoming you back to the Sheraton Lisboa Hotel & Spa in a not too distant future.
Best regards,
António Pereira
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto, Portugal
Level Contributor
87 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
5 of 5 bubbles Reviewed February 26, 2012

In terms of quality for me the best in Lisbon, very nice rooms, all the international newspapers and magazines, comfy bed and great pillows. The bathroom with glass window is a nice detail. the hotel bar is very nice with fancy drinks.

  • Stayed July 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Joanna_Koltan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoper, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, February 28, 2012
Dear Guest,
Thank you so much for having posted your comments concerning your last stay at our property.
It is with proud that we read that you have considered our Hotel as the best in Lisbon and we are more than happy to know that you have fully enjoyed our rooms, the bed and the bathroom as also as our Panorama Bar.
We do look forward to welcome you very soon at the Sheraton Lisboa Hotel & Spa.
Have a great day!
António Pereira
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leuven, Belgium
Level Contributor
144 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 bubbles Reviewed February 23, 2012

The hotel is nice and the rooftop bar definitely worth a visit. However, there was a lot of noise in the room, I could hear my upper neighbor flush down the toilet, my next door neighbor snoring, ...
I did like the little led lights in the room and I found the bathroom really very nice.
Staff was not particularly helpful and except of the staff at the check in, they did not speak English very well.

For this price, I think there are better places to stay in Lisbon.

  • Stayed February 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Keppebolletje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoper, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, February 27, 2012
Dear Guest,
Thank you so much for having chosen our property for your recent stay in Lisboa!
We are very happy to know that you did enjoyed your stay and the experience that you have had at our Hotel, nevertheless we do appreciate your comments about th noise from other rooms and present our deep apologies for that.
Also thank you so much for your comments regarding the Panorama bar, it is without any doubt one of the best views of Lisbon.
Looking forward to be welcoming you very soon!
António Pereira
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rehovot, Israel
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed February 10, 2012

This is a nice hotel with good location, big rooms and good breakfast. Staff is very friendly. The view over Lisbon from the restaurant (on the upper floor) and from the rooms on high floors is beautiful. The spa is nice, but I found it a little bit expensive. In general, good value and I would stay at this hotel again.

  • Stayed January 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Elena G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoper, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, February 14, 2012
Dear Guest,
Thank you so much for your kind comments about your last experience at our property, as well as for having chosen the Sheraton Hotel for your recent stay in Lisboa!
We're happy to read that you have fully enjoyed our rooms, breakfast, location and view.
Also the comment regarding our staff friendliness is very motivating and more importantly assist us to provide a more personal service.
Looking forward to be welcoming you back to the Sheraton Lisboa Hotel & Spa in a not too distant future.
Antonio Pereira
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Lisboa Hotel & Spa

Property: Sheraton Lisboa Hotel & Spa
Address: Rua Latino Coelho 1, Lisbon 1069-025, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Lisbon
#17 Spa Hotel in Lisbon
#34 Family Hotel in Lisbon
#45 Romantic Hotel in Lisbon
#54 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Lisboa Hotel & Spa 5*
Number of rooms: 369
Official Description (provided by the hotel):
Completely refurbished combining modern elegance and simple relaxing design, the hotel is located in one of the city's most prestigious business districts. Only 15 minutes from Lisbon's International Airport, the Sheraton is easily accessible by train, bus, subway or car, with fabulous shopping, theatres, art museums, and nightlife just a short walk away. ... more   less 
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Also Known As:
Sheraton Lisboa Hotel Lisbon
Sheraton Lisboa Hotel And Spa
Sheraton Lisbon
Lisbon Sheraton

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