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“Well placed and clean”
Review of SANA Reno Hotel

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SANA Reno Hotel
Ranked #96 of 255 Hotels in Lisbon
Certificate of Excellence
Reviewed July 7, 2013

We stayed here for 4 nights in July and apart from the broken air con in the first room and the lack of space, this hotel was a great find. We arrived very late on the Saturday night and when we reported the lack of air con we were told they were fully booked and this was the only room left. The staff the next day said they would find a us a new room and move our belongings for us, which they did. Both rooms had huge beds and fantastic showers.
The metro station, Sao Sebastien (red and blue lines), is right outside the hotel door so it is perfectly located for getting to the airport, around town and out to the beaches and palaces. It is also 5/10 minutes walk to M. de Pombal, where the tourist buses leave from. Lisbon's department store, Corte de Ingles, is 5 minutes round the corner.
There is not exactly a wide range of bars or restaurants (unless you count the strip joint next door!) in the area but a gentle stroll soon sorts that out. The general neighbourhood seems quite residential and quiet.
The breakfast choices improved everyday. Be warned - the fruit juices are like drinking undiluted cordial and the coffee is strong which we liked but is not to everyone's taste.
The rooftop pool is very refreshing but the 10 beds are taken early each day. The hotel supplies "pool towels" for a 20 Euro deposit.
The staff spoke good english and were very tolerant of my pigeon portuguese. They were able to give advice about transport but the restaurant recommendations were not so great.

Room Tip: Rooms at the back are quiet but the view is pretty poor.
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  • Stayed: July 2013, traveled as a couple
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3  Thank sooz322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 1, 2013

This is a quiet and unpretentious hotel, which is better than a lot of 3 stars I have stayed at.

The rooms are very comfortable and it is about 10 minutes by the Metro form the Airport. In the vicinity we fould three good restaurants - ranging for the very simple bar/restaurant next door to two which were really good.

It is about 5 minutes walk from the Gulbenkian museum and also from the shopping centre...so it is a fair distance from the Rossio etc...but right on the Metro, so no problem.

We really enjoyed our stay and have booked there again on a stopover in Lisbon next autumn. Have stayed in 4 different hotels (all 4 stars except this) in Lisbon, and this is the best value of any of them.

Very friendly staff. The pool, (remarkably for a roof top) doesn't have much of a view, but is nice for a dip and catchign a bit of sun.

  • Stayed: June 2013, traveled with family
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2  Thank UkJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2013

Nothing exciting about this hotel, but nothing to complain about either. The location near the metrostation S. Sebastiao is a big plus. The red line brings you from the airport to the hotel in about 20 minutes. With the blue line you're in the old town in about 10 minutes. The rooftop swimmingpool is nice too.
We had a room on the 4th floor (405) at the front of the hotel but very quiet. The room was clean, big enough, and was equiped with different amenities like a safety box, mini-bar and hairdryer. The airco worked just fine though it was centrally controlled so you can only turn it on/off.
We liked the breakfast. It's a buffet with different kinds of bread, yoghurt, cereal, cheese, scrumbled eggs and fresh fruits.
In the vicinity of the hotel you find the gulbekian museum (with a nice garden), el corte ingles and a nice litte park with a nice cafe (Linha d'agua in the Amalia rodriques park). Walking down hill from the park to the city centre is nice too.

  • Stayed: June 2013, traveled as a couple
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2  Thank HelloMister4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2013

Stayed here for 2 nights in june. Was very clean and all the staff were freindly. Big shout out to Manuel for having to put up with Hugo Firebush and his ghetto blaster throughout the hotel. Next to the metro so everywhere is accesible (if you get off at the right stop).

Made use of the pool on the roof even though it was raining.

All in all very good deserves more than 3*.

  • Stayed: June 2013, traveled with friends
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1  Thank smythe14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2013

My first time visiting Lisbon and Portugal. I stayed here for six days. I was very impressed with the hotel as mentioned by previous reviewers the hotel is directly linked to the airport by the Metro Red line. The stop for this hotel is São Sebastião and the exit is Avenida Duque d'Avila. The Roof top swimming pool is fantastic on hot days! The Hotel is in a great location "El Cortes Ingles" for shopping/supermarket, restaurants and cafes for eating out and Gulbenkian Museum/Gardens are all within walking distance. The breakfast was buffet and very good.

  • Stayed: June 2013, traveled solo
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4  Thank Maz93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2013

A friend and I stayed here for 5 days recently. We enjoyed our stay and found most of the staff particularly helpful and friendly. The rooms were good (beds very hard though) and breakfast fine. You can imagine our shock when we received an email from the "Manager" the day after we left stating they had debited my credit card 50euros for all the towels we had stolen when we left!!! This was eventually cleared up and I did get an apology from the General Manager but it still put a great stress on us. Beware to check the linens and report any not replaced by the cleaning staff!!!

The breakfast was good but there was no real dinner service.

  • Stayed: May 2013, traveled with friends
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1  Thank Bazza6666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2013

A fine hotel with nice and modern rooms.
We were a group of 8 women and stayed in 4 rooms. Two of the rooms had problems with the refrigerators in the room, which the hotel never managed fix in spite of 5-6 inquiries. Every time they promised that they would be fixed but nothing happened.
Besides the above mentioned, the service was good. They helped us with information about the city etc.
The best thing is, that the subway is right across the street. The subway is easy and safe to use and VERY cheap!
The weather was mild :) If it had been warmer I would definitely have used the pool on the roof.

  • Stayed: November 2012, traveled with friends
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1  Thank NiauHP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SANA Reno Hotel

Address: Avenida Duque de Avila 195 197, Lisbon 1050-082, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Family Hotel in Lisbon
#78 Romantic Hotel in Lisbon
Price Range: $69 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SANA Reno Hotel 3*
Number of rooms: 92
Official Description (provided by the hotel):
In the centre of Lisbon, SANA Reno Hotel offers a privileged location for those that come to Lisbon for business or pleasure: The underground station opposite the hotel allows you to reach, in just 10 minutes, both the historical centre, and the new area of Lisbon, Parque das Nações. With a classic style that characterises the rooms, the lobby and bar, the SANA Reno Hotel stands out through its unique comfort, spaciousness and infrastructure. At the top of the hotel, the swimming pool allows you to enjoy the sun and heat of Lisbon and the sauna, relaxing after a day of leisure or work. SANA Reno Hotel also offers 4 rooms for organising Meetings and Events in Lisbon. ... more   less 
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Also Known As:
Sana Classic Reno Lisbon
Hotel Sana Classic Reno

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