We found everyone exceedingly kind and helpful in this fine hotel and enjoyed talking with Paola, Joana and others at the front desk. The doormen and concierge were so lovely and helpful, too, and a welcome bonus made possible only by the vast spaces in the public areas is the breathtakingly magnificent interior design. The lounge areas and restaurant are absolutely gorgeous.
A broad landing and wide hallway led to our room, which overlooked the park and was spacious, comfortable and well-appointed, even with an electrical adapter. We were pleased, too, to find an ironing board and iron, (rare in European hotels.) Taxi rides are affordable— about €5 to anywhere in the city— but if we were to cite one drawback to this hotel, it would be its distance from main city neighborhoods. (Walking in Lisbon is torture for anyone with any foot or ankle issues at all, as the artistic limestone cobblestone pavers are uneven and slick. To be rather far, then, and uphill from shops and restaurants was our only disappointment.) Joana, native to Porto, was so kind to give us a valuable booklet noting all important sights and fine restaurants there— (Joana, you MADE the second part of our trip and we adore Porto! Massively better for walking — and oh-so-charming!)