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“Beautiful and memorable” 5 of 5 bubbles
Review of Pestana Palace Lisboa Hotel & National Monument

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Pestana Palace Lisboa Hotel & National Monument
Ranked #29 of 248 Hotels in Lisbon
podgorica
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Beautiful and memorable”
5 of 5 bubbles Reviewed May 8, 2013

I stay in Lisbon with my wife as a tourists. Pestana Palace is a great hotel. Located in a quiet and trees surrounded part of the Lisbon. Very close to the Belem and the river Tejo. The hotel is a blend of classic and modern. The salons are a real fairytale and they will make you feel like in medieval. Breakfast is excellent. The food is generally excellent. Rooms are large, clean and pleasant to stay. The Spa with swimming pool are good. Park and outdoor pool are something in what you will surely enjoy. I especially want to emphasize service to the hotel. Completely hotel staff is at guest’s service 24 hours a day. A great thanks to Mr. Vitor and Mrs. Sanja from Restaurant and Mrs. Luiz from Reception.
Several important information: If you can to choose always take room in the east wing. A taxi from the airport to hotel costs 15 euro, and the journey takes 15 minutes Taxi from the hotel to the city center costs 7-8 euro, and the journey takes 10 minutes For sightseeing Lisbon are necessary two days. Be sure to visit Sintra, Estoril and Caskais. To visit these cities use or hotel service or go with own arrangement by train (45 minutes) or by car (20 minutes). You need half a day for Sintra and half a day for Estoril and Caskais. Don’t miss to visit Palacio de la Pena in Sintra. Evora is the city also worth a visit.
I would recommend several delicious restaurants: 5 Oceanos, Tagide, Gambreinus, Lisbon Night and unic and best Casa of Fado – Faia. All in all a few unforgettable days in Lisbon.

Room Tip: Rooms on the east wing are sunny and better.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank zeljko o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulo R, Guest Ambassador at Pestana Palace Lisboa Hotel & National Monument, responded to this review, August 2, 2013
Dear zeljko o,

Thank you so much for sharing your experience with us! We highly appreciate your comments as they are very important to future guests and ourselves. Staying in the Palace truly feels like going back on time, but at the same time, with all the modern facilities at your disposal.
We were very pleased to learn you enjoyed our rooms, spa and pools. The garden and outdoor pool area is quite beautiful and unique, and it is great to know you enjoyed it too.
Thank you so much for your special mention to our service: we are very glad to know that our effort to provide an exceptional service is recognized and appreciated! Vitor, Sanja, Luis and all the team were very happy with your kind words.
Don’t hesitate on coming back! At Pestana Palace Hotel & National Monument you will always feel welcome. Hope to see you again soon!

Kind regards,

Paulo
Guest Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,603 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
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English first
London, United Kingdom
Level Contributor
30 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed May 7, 2013

As we travel a lot, our expectations for this hotel were very high. Unfortunately we were a little bit disappointed when we arrived, because only upon arrival we realised that the majority of the rooms were in a seperate building next to the Palace building. Only suites are in the main building!

We had booked a superior category as we know that most of the time the standard rooms of a hotel can be disappointing. Unfortunately even in the superior category the room felt more like a 4 star than a 5 star hotel. No modern amenities, no coffee making facilities, very weak wifi (free), everything was just very standard. In addition the mattress was extremely hard and uncomfortable. Very unusual for a hotel of this category.

The main building and the garden are beautiful. And the breakfast was also very good. If you are ok with a standard room (with no wow factor), you will like the hotel. The location is away from the city centre, but taxis are very cheap, so it doesn't really matter so much.

The staff at this hotel is amazing. Starting with the trainee (Nicholas), the doorman (Sergio), the 2 female reception manager (sorry...didn't take a note of the names) and the Duty Manager Nuno. Incredible! We stay in 5 star hotels all over the world and even though staff in most places are nice and professional, the staff at Pestana Palace really stood out.

  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MKLON72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belo Horizonte, MG
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 6, 2013

I stayed four days at Pestana Palace last April. The hotel is gorgeous, elegant, wonderful swimming pool an Spa. But what really called my attention was the extraordinary team that work there, It was really a pleasure to stay there

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Galton V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulo R, Guest Ambassador at Pestana Palace Lisboa Hotel & National Monument, responded to this review, August 2, 2013
Dear Galton V,

Thank you very much for your review. We take your opinions in high consideration. It is wonderful to know that you found the hotel gorgeous and elegant, and that you had the opportunity to enjoy the swimming pool and the spa. We highly appreciate the fact that you mention the team work and that you consider it extraordinary – know that it is our priority to provide outstanding service to our guests, and it is always good to know we do it well!
It will be a pleasure to have you back soon!

All the best,

Paulo
Guest Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malibu, California
Level Contributor
78 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 bubbles Reviewed May 6, 2013

If you want to visit this old building, have a drink in the bar but I would suggest a stay somewhere else. It was a major disappointment. My urgent request at checkin had to be followed up on 3 times, no currency change to break a 20 euro was available at checkout, other than a bath phone, the room was 3 stars and in need of a major upgrade—with a bed that felt like sleeping on plywood, the robes were very cheap, transition to the rooms from the heritage protected common area felt like the jetway from airport terminal to plane, dinner was nothing special, and if you want transportation for almost half the price of the car they provide, taxis are waiting just outside the driveway entrance. Employees in the restaurant were pleasant. The best moment of my stay- checking out.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank butravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tromso, Norway
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 2, 2013 via mobile

the room was ok, though there is no heating in the floor. The beds are too hard for my liking. But the staff is faboulous, and the food was very good. The bartender is in a class of his own, and makes some fantastic drinks (though at a fantastic price one might add). Tried the drycleaning and my jacket came back in pristine condition. I also liked the fact, travelling as we were- two women, that the security at the gate was very good! All in all - recommend this place to anyone

Stayed April 2013, traveled on business
Helpful?
1 Thank Synnove123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulo R, Guest Ambassador at Pestana Palace Lisboa Hotel & National Monument, responded to this review, August 2, 2013
Dear Galton V,

Thank you very much for your review. We take your opinions in high consideration. It is wonderful to know that you found the hotel gorgeous and elegant, and that you had the opportunity to enjoy the swimming pool and the spa. We highly appreciate the fact that you mention the team work and that you consider it extraordinary – know that it is our priority to provide outstanding service to our guests, and it is always good to know we do it well!
It will be a pleasure to have you back soon!

All the best,

Paulo
Guest Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto, Portugal
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 1, 2013

Excelent hotel, excelent staff, very quiet and peaceful hotel,
parking should be free to people staying at hotel
beverages should be served near the spa and the swimming pool even before summer time
marvellous and relaxing gardens
a building with an history - great attitude from Pestana to mantain alive the history of this family and this house

  • Stayed April 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank anahenlou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulo R, Guest Ambassador at Pestana Palace Lisboa Hotel & National Monument, responded to this review, August 2, 2013
Dear anahenlou,

Thank you for taking some time to write a review, we highly appreciate your opinions.
Indeed, the Palace is rich in history and we try our best to preserve it! The gardens really are marvelous, and add that special feeling of relaxation just as you said. Thank you very much for your suggestions, we will surely take them under consideration!
We hope to see you again soon at Pestana Palace Hotel & National Monument.

All the best,

Paulo
Guest Ambassator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed April 30, 2013

Great Hotel with a long history. The main old building is in great shape and the newly built extensions perfectly blend in into the "royal garden". The outside pool area is a master piece and the indoor pool is what you expect as a business traveller to do your laps. The service from Check In, Porter, Breakfast, Gym, Concierge staff - all 5 Star and very well groomed and trained.
The little Park within the property is a lovely place to relax and take a walk. As I was on a conference I could not enjoy too much the Hotel but I will definitely come back on a leisure trip. What a Hotel in such a lovely city as Lisbon. This was my first experience with the Pestana brand and I will watch out for them more often.

Room Tip: All rooms seem to be good - I stayed in second floor facing the Garden of the Palace. The LG rooms m...
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Julian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulo R, Guest Ambassador at Pestana Palace Lisboa Hotel & National Monument, responded to this review, May 20, 2013
Hello Mr. Kraft,

How are you?
Thank you for sharing your comment on TripAdvisor and for your email.
It’s true, this building has a long history since the time of the Monarchy, passing the location of Council of Ministers (1977), until the times of Hotel, there are many stories surrounding the Palace. Inclusive, there are two small palaces near the Hotel which also belonged to the property and now one of them is a private house and the other belongs to an Embassy.
Thank you for recognizing the good performance of our service and to give five star rating in all categories. I will share your opinion with all Team.
We wait for you in a more lengthy stay, so you can enjoy all the space of the Hotel.

Sincerely,

Paulo
Guest Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Palace Lisboa Hotel & National Monument

Property: Pestana Palace Lisboa Hotel & National Monument
Address: Rua Jau 54, Lisbon 1300-314, Portugal
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Lisbon
#8 Spa Hotel in Lisbon
#16 Romantic Hotel in Lisbon
#19 Family Hotel in Lisbon
#24 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pestana Palace Lisboa Hotel & National Monument 5*
Number of rooms: 194
Official Description (provided by the hotel):
Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument". ... more   less 
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Also Known As:
Pestana Palace Lisbon
Hotel Pestana Palace

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