As we travel a lot, our expectations for this hotel were very high. Unfortunately we were a little bit disappointed when we arrived, because only upon arrival we realised that the majority of the rooms were in a seperate building next to the Palace building. Only suites are in the main building!
We had booked a superior category as we know that most of the time the standard rooms of a hotel can be disappointing. Unfortunately even in the superior category the room felt more like a 4 star than a 5 star hotel. No modern amenities, no coffee making facilities, very weak wifi (free), everything was just very standard. In addition the mattress was extremely hard and uncomfortable. Very unusual for a hotel of this category.
The main building and the garden are beautiful. And the breakfast was also very good. If you are ok with a standard room (with no wow factor), you will like the hotel. The location is away from the city centre, but taxis are very cheap, so it doesn't really matter so much.
The staff at this hotel is amazing. Starting with the trainee (Nicholas), the doorman (Sergio), the 2 female reception manager (sorry...didn't take a note of the names) and the Duty Manager Nuno. Incredible! We stay in 5 star hotels all over the world and even though staff in most places are nice and professional, the staff at Pestana Palace really stood out.