We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“An excelent weekend with the family”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Pestana Palace Lisboa
Ranked #33 of 254 Hotels in Lisbon
Certificate of Excellence
Reviewed May 1, 2013

Excelent hotel, excelent staff, very quiet and peaceful hotel,
parking should be free to people staying at hotel
beverages should be served near the spa and the swimming pool even before summer time
marvellous and relaxing gardens
a building with an history - great attitude from Pestana to mantain alive the history of this family and this house

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank anahenlou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulo R, Guest Ambassador at Pestana Palace Lisboa, responded to this reviewResponded August 2, 2013

Dear anahenlou,

Thank you for taking some time to write a review, we highly appreciate your opinions.
Indeed, the Palace is rich in history and we try our best to preserve it! The gardens really are marvelous, and add that special feeling of relaxation just as you said. Thank you very much for your suggestions, we will surely take them under consideration!
We hope to see you again soon at Pestana Palace Hotel & National Monument.

All the best,

Paulo
Guest Ambassator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,926)
Traveler rating
Traveler type
Time of year
Language
  • More languages

663 - 669 of 1,926 reviews

Reviewed April 30, 2013

Great Hotel with a long history. The main old building is in great shape and the newly built extensions perfectly blend in into the "royal garden". The outside pool area is a master piece and the indoor pool is what you expect as a business traveller to do your laps. The service from Check In, Porter, Breakfast, Gym, Concierge staff - all 5 Star and very well groomed and trained.
The little Park within the property is a lovely place to relax and take a walk. As I was on a conference I could not enjoy too much the Hotel but I will definitely come back on a leisure trip. What a Hotel in such a lovely city as Lisbon. This was my first experience with the Pestana brand and I will watch out for them more often.

Room Tip: All rooms seem to be good - I stayed in second floor facing the Garden of the Palace. The LG rooms m...
See more room tips
  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Julian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulo R, Guest Ambassador at Pestana Palace Lisboa, responded to this reviewResponded May 20, 2013

Hello Mr. Kraft,

How are you?
Thank you for sharing your comment on TripAdvisor and for your email.
It’s true, this building has a long history since the time of the Monarchy, passing the location of Council of Ministers (1977), until the times of Hotel, there are many stories surrounding the Palace. Inclusive, there are two small palaces near the Hotel which also belonged to the property and now one of them is a private house and the other belongs to an Embassy.
Thank you for recognizing the good performance of our service and to give five star rating in all categories. I will share your opinion with all Team.
We wait for you in a more lengthy stay, so you can enjoy all the space of the Hotel.

Sincerely,

Paulo
Guest Ambassador

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2013

I am still here at the palce and words can not tell you how fantastic this palace hotel is. Everything is five stars to the staff, service , gardens, rooms and breakfast buffet. Its in a nice area. Special thanks to Marie at check in and to Rui the shuttle driver to different sites and the best porter. Thank you both again Rui & Maria. First you are given a tour of the grounds, gardens and services, then you are escortted back to your room where your bags are waiting for you. If you want a great price then hit trip advisor, or hotels.com we got a rate of $233 for a double with an upgrade plus free buffet, not even in New York City can you get a five star hotel for that price including taxes. The art work is fantastic too and the dinningrooms are a picture out of an art book. The food served at breakfast is just great. Thank you once again Pestana Palace staff for a great time in a beautiful city, Lisbo. Now if I can only find out where I put my crown.

  • Stayed: April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulo R, Guest Ambassador at Pestana Palace Lisboa, responded to this reviewResponded May 21, 2013

Dear Jim D,

Thank you very much for your wonderful review and for your high esteem of our hotel and staff.
We will share your comments with Maria João and Rui and for sure they will be encouraged by your remarks.
Glad you had a great time. Please come back soon…your throne is waiting for you.

Sincerely,

Paulo
Guest Ambassador

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2013

This hotel really is in an old palace and while the accommodation is in new wings (which is probably a good thing) the ambience of the old palace is there to be enjoyed when dining even just for breakfast.

Further the staff are friendly and helpful and our four nights there were memorable.

While it is a taxi ride away from downtown Lisbon that is not too much of a problem as the taxis are always there and the cost is not great.

And Lisbon - wow.

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Nick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulo R, Guest Ambassador at Pestana Palace Lisboa, responded to this reviewResponded May 21, 2013

Dear Nick L,

Thank you very much for your review.
We were all happy to learn that the hotel services and facilities met your expectations and that you enjoyed the hotel atmosphere and staff courtesy the most.
Lisbon is a city that deserves to be visited more than once. We were delighted that our city had ”WOW effect” on you.
We really hope to have the pleasure of seeing you again in Pestana Palace Hotel & National Monument.

Sincerely,

Paulo
Guest Ambassador

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2013

Sometimes these places are stiff. The staff can be so formal that you can't relax. This was not the case here. The hotel used to be a home and this place has that feeling. Te rooms are located in two modern wings that flank the palace...so you feel at home in all the huge public areas.

Breakfast is good. The bar area cozy...with live pianist.

Only slight downer was the size of the standard rooms. They were decent, but a tiny bit small...but perhaps that is only due to the scale of the palace. They do need to update the tv in room...they are low res.

Will go back for sure! It is astonishing the beauty.

Room Tip: Rooms above the pool can be noisy.
See more room tips
  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Dhoppin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2013

Having been introduced to this hotel by friends, we joined them for a special celebration. We were given a very warm welcome.
Having checked in, we were shown around the palace, and what we saw was only the start. Our rooms were extremely well appointed, as you would expect of an hotel of this standard, over looking the gardens.
All staff members could not have been more helpful, nothing was too much trouble.
The dinner was served beautifully, food delicious.
The breakfast the following morning was everything you could wish for, and more!
We were allowed a late check out which meant we could enjoy or second day to the full.
We will definately be back there again.

  • Stayed: April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Lesley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulo R, Guest Ambassador at Pestana Palace Lisboa, responded to this reviewResponded August 2, 2013

Dear Lesley C,

Thank you very much for sharing your wonderful experience with this community. We take your opinions under high consideration!
We are very pleased that everything in your stay went very well and that you felt welcome – that is our main concern. It is very rewarding to know that the food, namely the dinner and breakfast, exceeded your expectations! We are glad that you were able to enjoy both days to the full, especially since it was a special celebration.

Thank you for your kind words about our staff. We do indeed work hard to make every guest’s stay a wonderful experience! And please know that nothing ever is too much trouble: we are here to please your every request.

We are glad to know you plan on coming back. We are hoping that day will come soon!

All the best,

Paulo
Guest Ambassador

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2013

We have lived in Portugal for 14 years. Our hobby is travelling around and exploring Iberia. We have stayed in over 60 Paradors and have visited all except 2 of the Pousadas in Portugal. We normally stay in the Pousadas at Queluz or Cascais when we visit Lisbon. This time I wanted to have a very special experience and thought that the Pestana Palace would be it. The Gardens are beautiful and the old rooms of the Palace are delightful. The staff were generally friendly but there were a number of problems with the service at the hotel that made my feel disappointed with our visit. The sound insulation in the garden wing is poor and we had to move rooms. Even so it was still noisy. The staff tried to be helpful but I felt their hearts weren´t in it. There was a sloppiness in terms of the overall management - the difference between a ´healthy´organisation and an ´apparently healthy´organisation. Usually we are excited about being in wonderful buildings but this visit left us cold. Our next stop was the Pousada at Obidos where the reception there was strongly welcoming and all of the staff were ´on the ball´- not because they had to be but because they wanted to be.

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank lynne b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Lisbon hotels
Baixa, Rossio & Restauradores
Pousada de Lisboa, Praca do Comercio
Olissippo Lapa Palace
#10 of 254 in Lisbon
1,082 reviews
Show Prices
Show Prices
Show Prices
Myriad by SANA Hotels
#9 of 254 in Lisbon
956 reviews
Baixa, Rossio & Restauradores
Hotel Avenida Palace
Hotel Avenida Palace
#6 of 254 in Lisbon
2,812 reviews
Valverde Hotel
#2 of 254 in Lisbon
610 reviews
Show Prices
Show Prices
Show Prices

Been to Pestana Palace Lisboa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pestana Palace Lisboa

Address: Rua Jau 54, Lisbon 1300-314, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Lisbon
#9 Spa Hotel in Lisbon
#16 Romantic Hotel in Lisbon
#19 Family Hotel in Lisbon
#28 Luxury Hotel in Lisbon
Price Range: $241 - $457 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Palace Lisboa 5*
Number of rooms: 194
Official Description (provided by the hotel):
Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument". ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Agoda, Orbitz, Booking.com, PESTANA MANAGEMENT - Servicos de Gestao S.A., Ctrip TA, Cancelon, TripOnline SA, Hotwire, Evoline ltd, HotelQuickly and getaroom.com so you can book your Pestana Palace Lisboa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pestana Palace Lisbon
Hotel Pestana Palace

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing