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“Totally unequipped for tour groups”

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Hotel Olissippo Marques de Sa
Ranked #122 of 253 Hotels in Lisbon
Reviewed June 7, 2012

We spent three nights at the Olissippo, one of two or three other large tour groups. The hotel was in a decent location, just a short walk to El Corte Ingles shopping center which had a wide array of eating establishments, but it was not in the city center. The rooms are small but comfortable enough and the staff is friendly and helpful. Unfortunately, the hotel is not equpped to handle the number of tour groups booked at one time. There are only three very small elevators. You can squeeze six very thin people into each elevator if you don't have any luggage or handbags and if you aren't protective of your personal space. One of the elevators was out of service, and one stopped unexpectedly between floors, so catching an elevator required a long wait, extreme patience, and a bit of good luck. One of the groups staying with us had to handle their own luggage, so only a couple of people could fit into the elevator at a time when they were checking in or out. If you did manage to get in, the elevator would stop at every floor on the way down, where frustrated guests who had seen several come by full were hoping to catch it. Some people tried going up in order to go down, which only made the problem worse. Several people from our group were late for our tour, having waited over 10 minutes for an elevator. DO NOT TRY TO TAKE THE STAIRS! One couple from our group, realizing that no elevators were coming, tried to walk down and ended up on the second floor roof. All the doors locked behind them and they were forced to climb through a window, go through someone's room, and unlock the door from that side. Fortunately the occupants of the room let them through instead of calling security. I'm glad I didn't find out about this until we had checked out, as my wife and I would have been very nervous staying on the 8th. floor and not being able to walk downstairs in an emergency. The lobby was very small and had limited seating, so when the groups were leaving near the same time it was crammed with luggage and people had to stand or wait outside. In addition, guests had to pay a 15 euro cash deposit (no credit cards were accepted for this service) to get a lock for the in-room safe, an inconvenience for people from outside the EU carrying limited cash. The breakfast was decent but nothing special. This hotel would be OK if it had more elevators or fewer tour groups, but because of the problems we experienced I would not stay there again.

  • Stayed: May 2012, traveled as a couple
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Thank DCH47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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143 - 149 of 693 reviews

Reviewed June 7, 2012

Stayed for my third time here in June 2012. The hotel is very well located in the city centre close to the subway station and is therefore a great starting point to explore Lisbon.
The rooms are comfortable and spacious; breakfast offers good variety and quality and staff are very friendly and welcome.

  • Stayed: June 2012, traveled with family
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1  Thank Pacojaque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 23, 2012

This is a good, clean and well run hotel. Its near to the centre of town, The staff are friendly and keen to help. The breakfast is good, even if the selection is a little small, no complaints.

Room Tip: choose to go higher up, street noise might be an issue on lower floors
  • Stayed: May 2012, traveled on business
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1  Thank CJTW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2012

Very clean and very quiet hotel, located in a nice region, 3-5 min walking to Sao Sebastiao metro station. The building seems new and furniture are new. Front desk very helpful. Excellent breakfast service. The quality of the food served in the breakfast is great. However, emphasis on local products (i.e., cheese etc) is limited (for example I would expect a variety of local pastries, as it happens in many other 4* hotels in other countries I visited.

Room Tip: Couples with 1 child will find rooms comfortable.
  • Stayed: April 2012, traveled with family
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3  Thank Taxideftis21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2012

I stated for a weekend trip and the location and price worked well. Only complaint was how the internet worked. I had to go to lobby several times to secure more internet credits.

Stayed: February 2012, traveled with friends
2  Thank Jonathan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2012

I arrived on New Year's day and found that the hotel is in a very good location to the main streets. A short walk to Libertad Ave. where all the shops and many sights are located.
Sirgio Costa, the bar tender is well versed in the sights to visit and mixes great drinks.
The bell hop seem to be on duty all the time. Hotel reception personnel can not do enough to make your stay pleasant.
Very good room.
I should have ordered the breakfast because the cost was excellent for the food that I viewed to be served.

Room Tip: My room 709 was quiet but not much of a view. I am seldom in my room to appreciate a view.
  • Stayed: January 2012, traveled solo
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Thank dulce78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2012

Stayed at the Hotel in December the Staff were very friendly and helpful.The Hotel is close to the rail station and Shopping.The rooms were good and the breakfast is great.

  • Stayed: December 2011, traveled with family
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2  Thank Allen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Olissippo Marques de Sa

Address: Avenida Miguel Bombarda 130, Lisbon 1050-167, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#70 Family Hotel in Lisbon
#94 Luxury Hotel in Lisbon
Price Range: $64 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Olissippo Marques de Sa 4*
Number of rooms: 164
Official Description (provided by the hotel):
The Hotel Olissippo Marquês de Sá, is a 4 star Hotel, located in one of the most elegant areas of Lisbon, near by Calouste Gulbenkian Foundation, Av. da Republica, Saldanha and subway station. The hotel offers 164 rooms, Varanda do Marquês Restaurant, Cocktail Bar, 7 multi-purpose rooms, Room Service, Laundry service and Garage for 120 vehicles.The Restaurant Varanda do Marquês accomodes up to 150 seated guests. The Cocktail Bar for 76 people together with Room Service, complete Food and Beverage offer.The 164 rooms, equipped with individual ar conditioning, direct telephone, satelite TV, radio, private safe, hair dryer and a working desk.The Hotel also offers 7 multi-purpose rooms, guaranteed to cater all meetings, seminars, exhibitions and banquet requirements. ... more   less 
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Also Known As:
Olissippo Marques De Sa Hotel

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