I went to stay at the Sana Rex hotel in Lisbon in Portugal, on the 28th August 2012, for ten days, as a solo traveller for relaxation. Instead I was given a room, which can only be described as the size of my kitchen, which had the bathroom and bedroom attched to the hotel room given to me. The room had two twin single beds, and a bath that can only be described as fit for a ten year old, as it was that small, and it was inconcievable for me to get into the bath as i am 5ft 10ins tall. When looking out of the window, the view was that of the back of delapatated buildings, despite the beauty of the country, whcih had been overshadowed,, by this vulgar view. When i went to breakfast the next morning, there was an ora of misery and sadness with the other guests, which by this stage was becoming clear as to why this was the case. The breakfast was that of a second rate bed and breakfast you would get on the Blackpool peir, with stale quoissants, very liitle fruit and limited fresh meat avaliable, and not of that of a hotel in the capital of beautiful country of a major tourist destination. When i came back into the space i was given as a room,, the cleaners had not dusted nor hoovered, I then pointed this out to the receptionist, who stated that this would be rectified, but by the third day, it became apparent that the reception staff were not interested in resolving this matter. On the point of the reception staff, it would be fair to say that their customer care skills, and politeness had been so poor, that I did not acknowledge the reception staff, as they disgusted me; it would be fair to say, the reception staff would be best suited working within the prison front desk, which funnigly enough there is a prison not ten minutes from the hotel. Overall the experience of the Sana Rex Hotel in Lisbon had been most disappointing, and far from being realxed, within the hotel. I realise when you go to a beautiful city like Lisbon, you would be out sightseeing for most of the day, but that does not exuse exceedingly small rooms, disgraceful hotel staff, poor cleaning, and below average food. Bearing in mind that there are lovely three star hotels in the central area of Lisbon, that are more than satisfactory. Unforturtnatley Sana Rex Hotel, is below a three star rating, and I would thoroughly recommend that you do not stay at this hotel,unless you prefer not to have good food, good staff, below average cleaning, and extremenly poor workmanship to the furniture,( cracked wardrobe, drawers not opening, cracked tiles in bathroom) and no relaxation within the hotel. I do hope that this hotel will be inspected again very soon, as this is in no way to treat customers that pay good money.
- Official Description (provided by the hotel):
- Located right in the heart of Lisboa, near the renowned Parque Eduardo VII, SANA Rex Hotel takes its inspiration from the typically Portuguese spirit, offering a welcoming and traditional environment in each of its spaces: 59 rooms and 9 suites, reception, bar and restaurant for breakfast and groups. SANA Rex Hotel offers a fantastic view over the extensive green area of Parque Eduardo VII, the entire historic area of Lisbon and the River Tejo, which can be appreciated from one of the rooms with veranda or the panoramic meeting and events room. Near Marquês de Pombal, SANA Rex Hotel is just a short walk from the famous Avenida da Liberdade, the historic centre of Lisbon and the well-known shopping centres El Corte Inglés. The hotel’s privileged location allows quick access to access routes and public transport, with excellent connections to all points of the city of Lisbon. ... more less
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- Also Known As:
- Classic Hotel Sana Rex
- Classic Hotel Lisbon
- Lisbon Classic Hotel