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Brown's Downtown Hotel
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Reviewed August 15, 2012

Had a great stay in Brown's Downtown. Location is very central, yet quiet. Rooms are lovely, very functional and so much more than you expect from a city centre hotel.

  • Stayed: August 2012, traveled as a couple
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Review collected in partnership with Easytobook.com
Thank Eva S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao G, Gerente de relações públicas at Brown's Downtown Hotel, responded to this reviewResponded August 20, 2012

Thank you for your nice comments. We try our best to provide our clients the feeling of being home, while right in the centre of a busy city.

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Reviewed August 7, 2012

We stayed for three nights in June and it was just the perfect place to be. It's in walking distance from all the main attractions and the room felt like a little oasis after a day of walking around the city (it was 38 degrees!). I can highly recommend it for people who appreciate a modern place and don't need the traditional feel (having said that, once you open the juliet balcony doors, you feel like you're in Lisbon). The staff was lovely and the place has a great atmosphare. We booked six months in advanced and got a fantastic deal.

  • Stayed: June 2012, traveled as a couple
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Thank Anna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao G, Gerente de relações públicas at Brown's Downtown Hotel, responded to this reviewResponded August 24, 2012

Thank you for your comments.
We are glad to know that you had a pleasant stay at Brown's Downtown Hotel. We do our best to offer our guests that feeling of “oasis” that you have experienced. We hope to have you again with us.

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Reviewed August 5, 2012

This little hotel just hasn’t grown up yet!!! I would love to have rated this hotel higher – and just like some other reviews have mixed feelings about our stay at the Brown’s Down Town. My twenty something kids would have loved this hotel with its individually decorated rooms, ipod docking station, Mac computer (although connectivity was unreliable), hair dryer with diffuser, rainfall shower with glass doors, funky lighting, cool chairs and chic art….but, for the practical, older traveler, it lacked some basic needs. The black-out drapes were great if you wanted to close out the morning sunshine, but with no sheers to stop prying eyes from the neighbours across the street you either have to keep the shades drawn and dress in the dark, or open them and dress in the bathroom. Speaking of bathroom – and I hope this was a one off – ours had a weird smell that I can only describe as “cat”. Yes, I have a cat, and this room definitely had that “tom cat” smell. Although we did tell reception about this on a couple of occasions during our four night stay, there really was no relief from the smell – or any offer to move us to a different room – which would have gained so much good will. The shower although all glass and rain, was small and the door did not open fully as the bathroom is too small – hence the sliding doors in and out – no room for one on hinges. As for the most practical needs – there were three small drawers and four hangers for all our clothing for four days!!! As I say, cool, chic, but not very practical. I would have swapped the kitchenette for more closet space, the Mac for a little more floor space, the chic table and chairs for somewhere to put my make-up and hair products....oh and give me some coffee to get me started in the morning please. We had a medium room – but even for European standards – it was very small. Shame really, because the hotel was really well located, the staff was young, laid back and very friendly – so we were made to feel very welcome and there was no unnecessary formality. When this hotel grows up a little, I might well return. Until then, I’ll stick to the more traditional, less hip experience.

Room Tip: Get a large room and avoid room 17.
  • Stayed: July 2012, traveled as a couple
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1  Thank Sandtravel2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao G, Gerente de relações públicas at Brown's Downtown Hotel, responded to this reviewResponded September 18, 2012

Thank you for the time you have taken in writing your review about our hotel.
We care for our guests’ opinions and try to improve every day, so we become disappointed when someone is not satisfied.
We wish you all the best.

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Reviewed August 2, 2012

We recently spent a week in Lisbon staying at this small boutique apartment hotel. We chose it primarily for its superb location and in that respect we were not disappointed. A short walk from Rossio Square (ideal for airport shuttle access, train station etc) it is close to a lot of major attractions, hop on/off trams, sightseeing buses, restaurants. Of course being in the centre of it all does create other problems. We had specifically asked for an upper floor room to block out any noise factor issues but the rubbish collection which seemed to be on a daily basis at varying times in the early morning (and I mean early morning - 1am, 3am.........!!!!!!) was incredibly loud and woke us up on several occasions. We had taken into consideration the fact that there would be late partygoer noise to cope with on the Friday and Saturday night but didn't realise that this happened on other nights as well!!!!! Saying all of this the location is still a drawcard and especially for those on business and with physical probloms that prohibit them from staying in other parts of the city.

We had booked a medium size room. Thank goodness we didn't book the standard!!!!!! One of our other reasons for choosing Browns was its amenities. Indeed there was a Mac computer, an ipod docking station, a large TV and comfortable bed. There was also a kitchenette - a very compact kitchenette!!! Mini fridge, sink, all crockery/cutlery etc. It appeared to have four drawers - only two were drawers!!!! Opposite was the open robe also with said four drawers and also very compact.........need I say more. Basically the room was taken up with the required amenities and little space for anything else. Now we come to the bathroom........very very small but with one of those wonderfully large showerheads which did compensate somewhat for the ever pervading smell. It was terrible and when we discussed it with reception staff they confirmed that there are plumbing problems and in particular in the room we had!!!!!! They had received many complaints in this regard, had had plumbers in but still could not correct the issue. They said it was perhaps due to the age of the area, its proximity to the river etc but we did mention the fact that we had been to Venice a few times and hadn't experienced anything similar there......enough said. Hopefully they will be able to correct this because it is something that could definitely influence repeat business.

Little things were absent in a room that really seemed to cater for a person on business in Lisbon - a male person on business in Lisbon!!!!!! Yes, there was an ironing board and iron supplied, a hairdryer, the usual toiletries etc but the only bin in the room was a small one in the said very small bathroom so really one wouldn't want to do some supermarket shopping and cook (although that would have eliminated maybe the bathroom smell). Suitcase and storage space was at a minimum and daily cleaning was certainly suspect.

On the good side (as with location) the decor and furnishings of Browns reflect the increasingly popular "trendy/chic" ambience. Free coffee is on hand in a welcoming foyer/lounge concept and the rooms are decorated in a modern and minimalistic style which unfortunately gets lost in the space and technology provided!! Staff were very helpful and efficient. Ricardo in particular was a mine of information on all sightseeing, restaurant and general "getting around" Lisbon issues and virtually demanded practical criticism on what we considered would improve the hotel and occupancy numbers.

It is well located, the concept and what it offers are there but there is also plenty of competition. In this economic climate times are tough for tourism in every area and unfortunately Browns Downtown needs to address the "downside".

Room Tip: Definitely a top floor room, the larger the better.
  • Stayed: July 2012, traveled as a couple
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1  Thank dfuszard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao G, Gerente de relações públicas at Brown's Downtown Hotel, responded to this reviewResponded August 24, 2012

Thank you for your feedback.
The decision to set Brown’s Downtown Hotel in Sapateiros street took into account the advantage of being close to most touristic attractions, commerce and all means of transport. Yet, the Lisbon’s downtown area has restriction rules imposed by the local council, as coming to traffic, rubbish collection, parking, etc.. Most of buildings in downtown are “Pombalino” architectural style, constructed after the 1755 earthquake, on wooden stakes above water streams that flow to the river. Related to that, when there is low tide there is a little sewage smell in the area.
As to the hotel, we have different typology of rooms, so each room is unique as far as decoration is concerned. Our staff enjoys sharing with our guests everything they know about the city and touristic attractions, in order to provide a more pleasant stay here. We really care for the comfort of our guests, so we want to know what they need to feel like being home.

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Reviewed July 27, 2012

My boyfriend & I went to Lisbon in March and had 2 nights at Brown's. We pulled up outside & immediately wondered where we were! A small backstreet with a building that certainly didn't look like a hotel. That opinion changed as soon as we went inside. (Taxi cost us €16 from airport). It was like a hip & chic art gallery, the decor was lovely. The lady on reception was superb. She spoke brilliant English, and gave us a map of the area, telling us where everything was, recommended places to visit & told us how to get there on public transport.
Our room was one of the small ones, which had a tiny balcony. The view wasn't great, in fact it looked out into the back of the hotel, and the back of the restaurant next door, but still, as smokers, it was perfect to have a balcony, as we didn't want to smoke in the room.

The room was perfect for 2 days, but I would recommend the larger size one if you go for any longer. It was very compact & had lovely decor, bedding, furniture, cooking & fridge facilities (not to mention the Apple Mac & docking station). The shower en-suite was small but nice, however, it is right next to the bed, and you can hear everything through the doors - just a word of warning(!!!)

The only complaint I had, and was no fault of the hotels, was some stupid woman walking in heels through the corridor at 3am each morning, and talking really loudly & drunkenly not being able to open her door. She woke up every resident & it was very annoying. It does go to show that some noise does pass through the doors of hotel rooms, however like I said, it was just this one woman making a racket!
The other man we saw on reception was also very friendly, helping me to work out how to get the bus down to Albufeira on the next leg of our trip. The staff were wonderful, and prime location.
There are a lot of beggers, musicians & drug dealers in the city (but where isn't there i suppose), so watch your bags, wallets etc. The food in the area was spot on, and I wouldn't hesitate to recommend this hotel and if we go back to Lisbon, will definitely stay there again. Especially at the bargain price we got this - £93 for 2 nights.

Room Tip: Go for the larger room if staying more than 2 nights.
  • Stayed: March 2012, traveled as a couple
    • Value
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Thank Emma D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao G, Gerente de relações públicas at Brown's Downtown Hotel, responded to this reviewResponded August 20, 2012

Thank you for your feedback.
Our staff is one of our best assets, so, we are glad that their effort to please our clients has been recognized. And, we are also happy to know that our concern with design and decoration is appreciated by our clients. We hope to have you again in Browns Downtown Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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