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Ways to Experience Yellow Bus Tours Lisbon
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Reviews (2,533)
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Traveler rating
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Reviewed 4 weeks ago

My wife and I were on a short holiday with 6 friends and wanted to tour part of Lisbon with going on a bus or tuk-tuk. e bought tickets in town at the Yellow Bus tour kiosks (there are plenty around)The Hills tram ride is worth it and a great way to see part of the city ( we didn't see the Fado show as it wasn't available),however if you wish to listen to Fado there are many bars to accommodate that. We stopped half way at the palace of St George for a very pleasant hour and boarded the next (red) Hills tram for the remainder of the journey. A little tip, hang on to your tickets as they are valid for the whole day you bought them and also for the Funicular trams/railways. ( Approx 20€pp)

Date of experience: January 2020
Thank Glenn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yellowbus_support, Gestor de Relações com o Cliente at Yellow Bus Tours Lisbon, responded to this reviewResponded 3 weeks ago

Dear Customer,

Thank you for your contact.

It is very rewarding for us to know our customers are satisfied!

We work on daily basis so that our customers feel welcome and have an amazing experience with Yellow Bus tours.

We are very much grateful for the time you took to give us this magnificent rewarding and we will be looking forward for your next visit.

Best regards,
Yellow Bus Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2020

The first day trying to get on the bus was not as simple as you would expect. The website on my mobile could not bring up an up to date map showing the stops so we had to ask a retailer who was selling the tours and they told us to just go down the street, this turned into a long hike as there were no stops along this road and when we finally reached a place to get on the bus, there was no timetable to be found nor did anyone in the surrounding areas know about timings either. After 2 hours of faffing about, we got on to a bus and got our tickets handed to us at a kiosk in the middle of the city. The buses themselves are in a decent state of repair but a few of them are quite rattly and in need of repair. The stops are not too bad but I feel that they stop needlessly far from some of the sites you would actually wish to see. Overall I was happy with the tours but I think in future I would just take the metro as it goes to most of the places and is a lot faster and more reliable with timetables.

Date of experience: January 2020
Thank dj_creat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yellowbus_support, Gestor de Relações com o Cliente at Yellow Bus Tours Lisbon, responded to this reviewResponded 3 weeks ago

Dear Customer,

Thank you very much for having left us your evaluation, which deserved our best attention.

It is very gratifying for us to know that in general we have been able to meet your best expectations and we are grateful that you have identified the aspects in which we must improve, since only this way can we provide an experience of excellence to our clients, as it is our objective.

Best regards,
Yellow Bus Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2020 via mobile

The price is great considering how much is available to do/see. The staff is unpleasant and not helpful. They seem to dislike their jobs.

1  Thank Mellobelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yellowbus_support, Gestor de Relações com o Cliente at Yellow Bus Tours Lisbon, responded to this reviewResponded 3 weeks ago

Dear Customer,

Thank you for your contact.

It is very rewarding for us to know our customers are satisfied!

We work on daily basis so that our customers feel welcome and have an amazing experience with Yellow Bus tours.

We are very much grateful for the time you took to give us this magnificent rewarding and we will be looking forward for your next visit.

Best regards,
Yellow Bus Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2020

The 'modern' tour is a mammoth waste of time. The Aquarium (Oceanario) is well worth a visit but just get there using the metro or rail connection to Oriente. Otherwise expect to 'enjoy' hours or irritating music (unless you like Fado) and a ride through some pretty grim and derelict buildings. The other routes are a little more interesting although the loop to the zoo is again a total waste of time. The bus needs to pause at sites of interest so relevant commentary is heard at the relevant time...not half a mile down the road. Improvement needed I'm afraid.

Date of experience: January 2020
Thank 127CraigM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yellowbus_support, Gestor de Relações com o Cliente at Yellow Bus Tours Lisbon, responded to this reviewResponded January 9, 2020

Dear Customer,
Thank you so much for taking the time to leave us your evaluation, which deserved our best attention.
We apologize for any inconvenience our service may have caused you and, if you wish, we are available to analyze the situation together with you, just send us an email to yellowbus@carris.pt. You should add to the process all the data that may be useful to expedite the investigation.
Thank you for your attention, we extend our best regards,
Yellow Bus Customer Support Team

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Reviewed January 4, 2020

I purchased the tickets online at the airport on Viator. I got on the aerobus but they couldn’t scan the receipt Viator gave me. The driver was nice enough to let me in and take me to the main location to get it resolved. Once that was fixed the rest of the trip was smooth. It was a little difficult at first to understand which bus to take. However, you’ll get it after a while. I got lost at first. The trip was fun. The stops were fun, interesting. You will learn a lot. You get a chance to get off do what you want and get back. The bus comes every 20 minutes. They have informative audio explanations at each stops. I will do it again.

Date of experience: December 2019
1  Thank 951daphn_eh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yellowbus_support, Gestor de Relações com o Cliente at Yellow Bus Tours Lisbon, responded to this reviewResponded 3 weeks ago

Dear Customer,

Thank you for your contact.

It is very rewarding for us to know our customers are satisfied!

We work on daily basis so that our customers feel welcome and have an amazing experience with Yellow Bus tours.

We are very much grateful for the time you took to give us this magnificent rewarding and we will be looking forward for your next visit.

Best regards,
Yellow Bus Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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