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“The best view over Lisbon”
Review of Hotel do Chiado

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Hotel do Chiado
Ranked #43 of 246 Hotels in Lisbon
Certificate of Excellence
Madrid, Madrid, Spain
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“The best view over Lisbon”
Reviewed December 1, 2013

I'm from Lisbon so I don't usually stay in the city's hotels, I did go to this one because of a business meeting and stayed for one night. It is a great hotel with the perfect location (quite centric) and with such nice and helpful staff from maintenance to reception. I went there with a group of spanish people and felt so proud of this hotel being portuguese because it was really very nice.
Our bedroom on the 7th floor had a great view of the city specially to the S. Jorge Castle.

Room Tip: Ask a room with a view, I think there is a extra cost but is worth it!
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MartaHojeConhecemos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoteldoChiado, Guest Relations Manager at Hotel do Chiado, responded to this review, December 7, 2013
Dear Mrs.,

Thank you for staying with us and for sharing your experience at the Hotel do Chiado.

We are happy to read these wonderful lines about our Hotel and staff, the entire team will be thrilled to hear your kind comments. It’s a pleasure for us to know that your stay has exceeded yours expectations.

We will gladly welcome you back at the Hotel do Chiado.

Yours sincerely,
Cátia Simões
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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479 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hungary
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 21, 2013

My room had a beautiful terrace with an incredible view, which makes the hotel very unique. All the staff members including reception, bar, breakfast and cleaning ladies were always smiling and helping me if I needed anything. They really made my stay even nicer. The hotel's location is also perfect, you can reach everything by walking, but the metro station is also very close.
The beds were really comfortable, and you have slippers and robe also in the bathroom.
I highly recommend the hotel to everyone! Thank you for this lovely stay, I hope I can come back soon!

Room Tip: choose the rooms with terrace
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zsannuska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoteldoChiado, Gerente de relações com clientes at Hotel do Chiado, responded to this review, December 1, 2013
Dear Mr. / Ms.,

Thank you for staying with us and for sharing your experience at the Hotel do Chiado.

We are happy to read these wonderful lines about our Hotel and staff, it’s a pleasure to know that we met your stay even better, and that you found our hotel perfect. We provide a refined service for our guests.

We hope to have the honor of welcoming you once more at the Hotel do Chiado.

Yours sincerely,
Cátia Simões
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 10, 2013

My wife and I had a suite in the hotel and it was a memorable experience. The rooms are large with balconies offering views to the water and the castle. Our travelling companion had a superior room only but this was nearly as large as our suite and was very comfortable. The staff are very friendly and helpful. The rooftop bar offers great views and a nice time just sipping a quiet drink at sunset. The location is perfect for exploring the heart of Lisbon.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bov7933
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoteldoChiado, Gerente de relações com clientes at Hotel do Chiado, responded to this review, December 1, 2013
Dear Mr. / Ms.,

Thank you for staying with us and for sharing your experience at the Hotel do Chiado. Is a pleasure for us to know that your stay exceeded yours expectations.

The entire team will be thrilled to hear your kind comments.

We will gladly to welcome you back at the Hotel do Chiado.

Yours sincerely,
Cátia Simões
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
94 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed November 5, 2013

Hotel do Chiado is strategically located in the heart of fancy Chiado neighborhood. Hotel has 39 rooms with high ceilings and clean and neutral décor. Toileteries are superb and we opted not to pay for breakfast and headed to Padaria Portuguesa (Largo Luis de Camoes 2 blocks from hotel). Staff was attentive and friendly and suggested nice restaurants such as Carmo and Sacramento. Upon our arrival director sent us a bottle of water and a bag with home baked pastries, this brought a warm and cozy hospitality. Hotel is conveniently located close to Rossio (trains to Sintra), subway (metro blue line Chiado), several plazas and amazing churches and the bohemian district named Bairro Alto. In front of hotel there is the famous Santini Portuguese gelato shop and several upscale highend business. In front of hotel there is alo famous Garret street with fancy windows, bookshops and plenty to see and do.

They should offer complimentary coffee and a jar with water, either at the reception/lobby there could be such amenity. One day we asked for wake up call and did not call us, they thought was day before. This situation occurred twice. One of senior staff Mr Alexandre apologizes although I believe there should be a better policy to monitor such calls.

Room Tip: Upper floor rooms facing Baixa
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arthur010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoteldoChiado, Gerente de relações com clientes at Hotel do Chiado, responded to this review, December 1, 2013
Dear Mr. / Ms.,

Thank you for staying with us and for sharing your experience at the Hotel do Chiado.

We are happy to read these wonderful lines about our Hotel.
We are really sorry for the inconvenience caused for missing the wake up call.

We hope to have the great honor of welcoming you back to the Hotel do Chiado in a very near future.

Yours sincerely,
Cátia Simões
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cardiff
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 14, 2013

Great location ....within walking distance of all major sights staff friendly and helpful .Chose a superior room which included breakfast and free wifi. Room was spacious and had small balcony with views of the castle. Lovely roof top terrace bar on the seventh floor with great views over the castle and town .....Open until mid night each day. Breakfast limited choice but perfectly adequate. Would definately stay here again and would highly recommend staying here.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dragonbearCardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoteldoChiado, Guest Relations Manager at Hotel do Chiado, responded to this review, November 12, 2013
Dear Mrs.,

Thank you for taking time to post your review following your stay at Hotel do Chiado.
We were very pleased to know that we met your expectations.
We hope to have the great honor of welcoming you back to the Hotel do Chiado in a very near future.

Yours sincerely,
Cátia Simões
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Angelholm, Sweden
Level Contributor
127 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed October 8, 2013

Located right in the center you find this hotel of very good quality. Chose a room on the top facing the castle, and you will get your own terrrace with a beautyfull vieuw over the city and towards the castle.
Nice service-minded staff - dinner of very good quality.
We secured when booking the room that there was internet in the room. Very important for us so that we could be in touch with our company at home. It did not work during the whole stay, though the staff and technicians worked for days. It was a big problem to us.
The hotel management was truely very sorry and compensated us with a discount and a free stay for one night next time visiting Lisbon. A very niceand friendly way to treat guests!

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LarsK51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoteldoChiado, Guest Relations Manager at Hotel do Chiado, responded to this review, November 12, 2013
Dear Mr.,

On behalf of all the staff members we thank you sincerely for your kind reviews.
We are sorry for the inconvenient with the internet. The internet works properly but unfortunately we had a problem with the server, which is already arranged.
We thank you for your kind compliments and we look forward to welcoming you back for your next visit.

Yours sincerely,
Cátia Simões
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 15, 2013 via mobile

Excellent hotel. We had a very spacious room with view over the city and harbour, and the bed was 2 m wide and extremely comfortable. I wouldn't stay anywhere else in Lisbon!
P.S. The panorama bar serves a great Port :-)

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SophieHG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoteldoChiado, Guest Relations Manager at Hotel do Chiado, responded to this review, November 12, 2013
Dear Mrs.,

Thank you for staying with us and for sharing your experience at the Hotel do Chiado. Is a pleasure for us to know that your stay has exceeded yours expectations.
We will gladly to welcome you back at the Hotel do Chiado.

Yours sincerely,
Cátia Simões
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel do Chiado

Property: Hotel do Chiado
Address: Rua Nova do Almada 114, Lisbon 1200-290, Portugal
Location: Portugal > Central Portugal > Lisbon District > Lisbon > Baixa, Rossio & Restauradores
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#38 Luxury Hotel in Lisbon
#45 Business Hotel in Lisbon
#50 Romantic Hotel in Lisbon
#58 Family Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel do Chiado 4*
Number of rooms: 39
Official Description (provided by the hotel):
Hotel do Chiado is located in Chiado / Baixa, Lisbon's historic district, near Bairro Alto, Rossio Square and Avenida da Liberdade. Hotel do Chiado was built in the historic building of Armazéns do Chiado, nowadays a shopping center, which was completely restored by the famous architect Siza Vieira after the tragic fire of 1988. Located in Chiado, the trendiest, elegant and chic meeting point of Lisbon, this is the only hotel in town that offers rooms with private terraces and panoramic views of the Castle and the TagusRiver. The subway station Baixa-Chiado is located beneath the building and you can easily find taxi service side by side with the hotel. ... more   less 
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Also Known As:
Regency Hotel Lisbon
Regency Lisbon

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