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“Best Hotel In Lisbon”

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Sofitel Lisbon Liberdade
Ranked #46 of 255 Hotels in Lisbon
Certificate of Excellence
GreenLeadersSilver level
Reviewed July 17, 2014

We are very pleased with this hotel - impeccable service, top location and superb breakfast.
The staff are well-trained, ever so hospitable and helpful. Room is very clean, with efficient layout and space configuration. Will definitely return again.

  • Stayed: July 2014, traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank Toorex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic A, Gerente geral at Sofitel Lisbon Liberdade, responded to this reviewResponded July 22, 2014

Dear Guest,

Thank you for choosing Sofitel Lisbon Liberdade and for taking the time to tell us about your stay with us.

We are delighted to read that you enjoyed your stay with us and that you have truly appreciated our central location, our room comfort and facilities and also service offered by our Ambassadors. Thank you for your recommendation!

We look forward to welcome you back to Sofitel Lisbon Liberdade in the near future.

Yours sincerely,

Dominic Arel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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967 - 973 of 4,104 reviews

Reviewed July 17, 2014

Great and helpful staff. The rooms are very nice, but make sure you don't get a low floor room with window towards the patio, because the light is very poor and you need to keep the lights on all day long. Great location to enjoy the downtown, eat, take walks and relax... Take one of the bus tours, but make sure it has AC, and visit the local attractions.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Maria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic A, Gerente geral at Sofitel Lisbon Liberdade, responded to this reviewResponded July 18, 2014

Dear Guest,

Thank you for your comment and preference for Sofitel Lisbon Liberdade.

We are very happy to know that you have appreciated every moment of your experience with us. Thank you for your positive comment in regards to our central location and our room facilities with the comfort of our “MyBed”. Thank you for your recommendation!

We look forward to welcome you and your family back to Sofitel Lisbon Liberdade on your next visit to Lisbon.

Yours sincerely,

Dominic Arel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2014

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank AlwaysTryingToTravel
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Dominic A, Gerente geral at Sofitel Lisbon Liberdade, responded to this reviewResponded July 18, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 16, 2014

  • Stayed: July 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank AVS74
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Dominic A, Gerente geral at Sofitel Lisbon Liberdade, responded to this reviewResponded July 18, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 15, 2014

This hotel is a bit worn down. Reception is welcoming, but a few arrogant receptionists might draw the impression down. Mainly sweet people, though.

Breakfast is great; but pricey. We were there for a week; their juice presser was out of order- so no fresh orange juice (how difficult is it for a 5 star hotel to replace a juice presser...?).

In spite of very clear message about wanting a queen size bed when booking, we got two single beds. Very fuzzy to change the room; no response from reception desk; in the end (and after many calls) we got it arranged.

We had lunch at the restaurant. I had a hamburger; which offered the bread in bags from supermarkets- not satisfying at all.

The most curious thing about the hotel was the room cleaning routines. The activity started at ca 9.30 in the morning, with cleaning knocking on the door (sometimes also coming in). Then activity just continued throughout the day; with different persons entering the room at various times, performing different tasks. Last person comes in in the afternoon. Meaning, if you´re on a romantic holiday, DO NOT forget to put the don´t disturb sign!

I never experienced this cleaning traffic in any other hotel; and was quite amused when I noticed the do not disturb signs on almost all the doors in our corridor.

The room was very noisy; even with the window closed. Spacious enough, though, with a big bathroom.

Location was good. But I must say this hotel did not meet my expectations for a 5 star. And what´s the deal with these cleaning routines...?

  • Stayed: May 2014, traveled as a couple
    • Location
    • Rooms
    • Service
2  Thank Tripti123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic A, Gerente geral at Sofitel Lisbon Liberdade, responded to this reviewResponded July 16, 2014

Dear Guest,

Thank you for staying with us at Sofitel Lisbon Liberdade and for taking the time to comment about your stay.

We apologize for the inconveniences you faced with the reception service and housekeeping service during your stay at Sofitel Lisbon Liberdade. We have taken note of your comments and taken the appropriate measures to avoid future occurrences like these. Nevertheless, we are glad that you appreciated our location and our breakfast buffet at AdLib restaurant.

We look forward to welcome you and your partner to Sofitel Lisbon Liberdade on your next visit to Lisbon.

Yours sincerely,

Dominic Arel

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Reviewed July 14, 2014

The room was nice, but a little small. The staff was very friendly and always helpful. The breakfast in the morning was satisfying. The hotel is a short walk to the main attractions, and the metro is basically across the street. I would highly recommend!

  • Stayed: June 2014, traveled solo
    • Value
    • Rooms
    • Service
Thank TravelRocks55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic A, Gerente geral at Sofitel Lisbon Liberdade, responded to this reviewResponded July 16, 2014

Dear Guest,

Thank you for your preference in Sofitel Lisbon Liberdade and for taking the time to comment about your stay.

It was a pleasure to read your positive review and to know that you have truly enjoyed and appreciated your time with us. Thank you for your comments regarding the service provided by our Ambassadors. Your satisfaction and well-being is our utmost reward and motivation. Thank you for your recommendation!

We look forward to welcome you to Sofitel Lisbon Liberdade in the near future.

Yours sincerely,

Dominic Arel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2014

Stayed here as result of tour group booking and really found it to be perfect for the few days before tour started. My room was really large with a great view out to park and city scape. Very quiet and clean with most comfortable bed ever. Free wi-fi in room. The staff was very friendly and helped me with a pre-tour outing. They have a great bar for people watching. Wine flight and appetizers and you are all set. The breakfast was over the top...the most offerings I have ever seen and nicely done. Will stay here again when I return to Lisbon.

  • Stayed: October 2013, traveled solo
    • Value
    • Sleep Quality
    • Service
1  Thank Laura F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic A, Gerente geral at Sofitel Lisbon Liberdade, responded to this reviewResponded July 15, 2014

Dear Mrs. Laura,

Thank you for your comment and preference for Sofitel Lisbon Liberdade.

We are very happy to know that you have appreciated every moment of your experience with us. Thank you for your positive comment in regards to our location, service provided by our Ambassadors, our room facilities with the comfort of our “MyBed”, our breakfast and the serviced provided at our Intra-Muros bar. Thank you for your recommendation!

We look forward to welcome you back to Sofitel Lisbon Liberdade in your next visit to Lisbon.

Yours sincerely,

Dominic Arel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Lisbon Liberdade

Address: Avenida da Liberdade 127, Lisbon 1250-140, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Family Hotel in Lisbon
#11 Green Hotel in Lisbon
#12 Business Hotel in Lisbon
#21 Romantic Hotel in Lisbon
#41 Luxury Hotel in Lisbon
Price Range: $155 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Lisbon Liberdade 5*
Number of rooms: 163
Official Description (provided by the hotel):
This 5 star lavish hotel consists of 163 extravagantly decorated rooms with a shower of modern glamour. All rooms are equipped with the most diversified services which define the quality and comfort that our guests appreciate. These may include: LCD, mini-bar, coffee machine and a flower bouquet which gives the room a unique atmosphere of lux and comfort. At Sofitel Lisbon Liberdade you will surely receive a prestigious service provided by our multi-lingual ambassadors and Concierge Cle d'Or, free access to wireless internet, a fitness centre which provides the most essential equipment, and a pleasant library connected to the bar where you can find a selection of paintings from the Beijing School of Arts and an international collection of books, newspapers and magazines. Seminars and conferences can be accommodated in the hotel's ten meeting rooms, the largest of which can seat up to 150 people. The guests may also benefit from 24h Business Centre and Room Service, as well parking facilities (surcharges apply) and complimentary valet-parking services. ... more   less 
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Also Known As:
Sofitel Lisbon Liberdade Hotel Lisbon
Accor Lisbon Liberdade
Lisbon Sofitel

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