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“Could have been much cleaner!”

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Sofitel Lisbon Liberdade
Ranked #43 of 254 Hotels in Lisbon
Certificate of Excellence
GreenLeadersSilver level
Reviewed October 10, 2013

Live the friendliness of the staff and also the centre location.

The staff were brill at looking after you and knew the place well to make good suggestions of where to dine and where to go sightseeing.

The only down side was how clean the wardrobes were and the inconsistency level of room service. I would have expected more from Sofitel!

None the less I would still recommend the place as the staff and their level of service was outstanding and once mentioned about how unclean the room was, they sorted it out straight away.

  • Stayed: August 2013
    • Value
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Thank Mimmo2210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic A, Gerente geral at Sofitel Lisbon Liberdade, responded to this reviewResponded October 29, 2013

Dear Guest,

Thank you for staying at Sofitel Lisbon Liberdade and for the time taken to comment about your stay.

We are pleased you enjoyed your overall experience with us in our hotel, and thank you for your comments in regards to the service provided by our Ambassadors. They do their best to make each and every Guest’s experience comfortable. Nonetheless, please accept our sincerest apologies for the incident you faced with the cleanliness of our wardrobes and the room service. We are glad the issue with room cleanliness was solved as soon as possible. Please do not hesitate to contact us though h1319-sm@sofitel.com in case you would like to further discuss your experience with us. Thank you for your recommendation!

We look forward to welcome you in the near future.

Yours sincerely,

Dominic Arel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,083 - 1,089 of 3,989 reviews

Reviewed October 9, 2013

Business & vacation trip with my wife staying 12 days in Lisbon, Faro Portugal & Valencia Spain late Sept 2013. Sofitel Lisbon was certainly the best hotel all around. Great value for the luxury feeling, smaller size, quiet, proximity to the best restaurants/sights/shopping, fantastic food & bar service. Staff service impeccable. I've often spent 50% more at other hotels for half the quality. You might save $40 E / night staying somewhere else but you won't have the great memories of a world class hotel.

  • Stayed: September 2013, traveled as a couple
    • Value
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Thank Dave M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic A, Gerente geral at Sofitel Lisbon Liberdade, responded to this reviewResponded October 29, 2013

Dear Mr. Dave,

Thank you for choosing Sofitel Lisbon Liberdade during your visit to Lisbon and for the time taken to tell us about your experience.

We are pleased to know that we have been the best part of your trip and are proud to know that our Ambassadors contributed to this feeling. Thank you for your kind comments in regards to our location and for your compliments in regards to our Ambassadors. Thank you for your recommendation!

We look forward to welcome you in the near future!

Yours sincerely,

Dominic Arel

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Reviewed October 5, 2013

When I arrived at the front desk they bent over backwards to get me in a room asap with a view. I found the staff to be attentive and helpful. I even had a picture taken and they sent to the room with some food for free


  • Stayed: September 2013, traveled with friends
    • Value
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Thank Norman B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic A, Gerente geral at Sofitel Lisbon Liberdade, responded to this reviewResponded October 29, 2013

Dear Mr. Norman,

Thank you for staying with us at Sofitel Lisbon Liberdade and for taking the time to comment about your stay.

It was a pleasure to meet you personally during your visit and to know that you have truly enjoyed the little surprised we prepared for you as well as your overall experience with us. Thank you for your compliments and kind words in regards to the service provided by our Ambassadors.

We look forward to welcome you in the near future.

Yours sincerely,

Dominic Arel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2013 via mobile

This is a classy hotel in a very good location. The facilities are well appointed and comfortable. The staff is friendly and welcoming, especially Nelson, the doorman. Be prepared for friendly but slow service at the restaurant and bar. We ate one lunch, one dinner, and one breakfast there and all were slow but we were in vacation so we just relaxed and waited. The two men who manned the bar were extremely busy one evening as was the kitchen, so service for a drink and light meal was quite slow. Some guests were rather rude to them; we were impressed they maintained their smiles and just worked harder. Don't use the concierge to book transfers. They dropped the ball on both of ours, despite my re-confirms just prior to the dates. We were pleased overall and if we return to Lisbon we will book this hotel.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
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Thank Shopaholic801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic A, Gerente geral at Sofitel Lisbon Liberdade, responded to this reviewResponded October 29, 2013

Dear Guest,

Thank you for staying at Sofitel Lisbon Liberdade and for taking the time to tell us about your stay with us.We were delighted to know that you appreciated our location, facilities and service provided by our Ambassador with a special mention to Nelson. Nonetheless, we understand that we have not met your all your expectations and apologize for the inconvenience you faced with the Concierge services. We have taken note of your comments and have taken the appropriate measures to avoid future occurrences like these. Nevertheless, we are glad that your were pleased overall and that we will have the pleasure to welcome you again in the near future. Thank you for your recommendation!

Yours sincerely,

Dominic Arel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2013 via mobile

Very good looking place, helpful and delightful employees, succulent breakfasts, great rooms with luxurious beds…
A very very good experience at a very correct price (140€/night w breakfast) ! Best I ever visited

  • Stayed: September 2013
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Thank Benrb74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2013

6 nights in Lisbon In early July. Special offer through Olimar Reise gave 6 nights for the price of 4 including an excellent breakfast each morning ("superior" -whatever that really means!-double room on 5th floor with coffee machine etc for a total of 614 € = excellent value) Bedroom was ample size; with an excellent double bed and quietness (unless the window is opened when the Liberdade Ave traffic noise does become intrusive). Location is on the main Ave Liberdade and is within 10 minute walk of Rossio and it has a Metro station within 40 meters of the hotel entrance...useful for the new line from/to the Airport...no longer does one have to suffer the heat in the Airport bus, which is 3,50€ and the ticket can only be used for this bus line; last visit the Airport bus ticket allowed use of the trams etc. in the City for the same day, which was excellent value then. I'd recommend using the Metro instead. However, we used a taxi from hotel to Airport terminal with 2 people and 2 large cases for a cost of 9,20€, so for the convenience this is hard to beat. From the Airport it SHOULD be the same (but often isn't so take care).
One evening meal in the Hotel restaurant on a Saturday with live Music: not the cheapest meal in town, but good food, excellent service (and the jazz was good too)
Internet was available, but I have no idea about quality - I was on holiday! Computer + Printer in the Basement was used to print out Airline ticket for return flight. Helpful front desk personnel when required.
For the price paid, I would certainly be tempted to use this hotel again.

  • Stayed: July 2013, traveled as a couple
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Thank piucat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2013

Stood there for 3 nights on business. Well appointed with good service. Room was clean, upscale but a bit cramp. Tv system was full of choices. Wifi was not alway easy to get to but worked. Location was excellent near some upscale shops and the main avenue. Nicely located near a few good restaurants. Breakfast looked attractive while the conference was nicely appointed and well designed. Service at the front desk was top notch. Excellent service throughout the hotel. The bar was quite upscale as well and service was also quite good.

Stayed: October 2013, traveled on business
1  Thank nettlebayguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Lisbon Liberdade

Address: Avenida da Liberdade 127, Lisbon 1250-140, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Green Hotel in Lisbon
#12 Family Hotel in Lisbon
#12 Business Hotel in Lisbon
#21 Romantic Hotel in Lisbon
#38 Luxury Hotel in Lisbon
Price Range: $156 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Lisbon Liberdade 5*
Number of rooms: 163
Official Description (provided by the hotel):
This 5 star lavish hotel consists of 163 extravagantly decorated rooms with a shower of modern glamour. All rooms are equipped with the most diversified services which define the quality and comfort that our guests appreciate. These may include: LCD, mini-bar, coffee machine and a flower bouquet which gives the room a unique atmosphere of lux and comfort. At Sofitel Lisbon Liberdade you will surely receive a prestigious service provided by our multi-lingual ambassadors and Concierge Cle d'Or, free access to wireless internet, a fitness centre which provides the most essential equipment, and a pleasant library connected to the bar where you can find a selection of paintings from the Beijing School of Arts and an international collection of books, newspapers and magazines. Seminars and conferences can be accommodated in the hotel's ten meeting rooms, the largest of which can seat up to 150 people. The guests may also benefit from 24h Business Centre and Room Service, as well parking facilities (surcharges apply) and complimentary valet-parking services. ... more   less 
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Also Known As:
Sofitel Lisbon Liberdade Hotel Lisbon
Accor Lisbon Liberdade
Lisbon Sofitel

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