I am currently staying in this hotel - one night to go.
Initially we were impressed with the hotel location, hotel amenities, room and staff. That has now changed.
We asked for a non smoking room. Last night I thought I could smell smoke but thought it must be my imagination as I HATE smoking and have a bad cough just now and smoking smell aggravates
it. However when we came in tonight we were knocked out by the smell. The lady on reception was polite but seemed amused and never said sorry once. I insisted I could not put up with this and all she said I could do was move room. She seemed surprised I said yes immediately and wanted to smell the room first.
So rather than packing we were moving room. The porter helped move the cases but no sorry, compensation or token gesture. I agree with the below reviewer there are many similar hotels in Lisbon and perhaps their customer service is better. This hotel is fine it seems - until there is an issue. This issue, for me, is so important it has ruined my stay and negated all the many good aspects of the hotel.
Interestingly enough we how have a room next to the scaffolds mentioned by the last reviewer........
- Official Description (provided by the hotel):
- This 5 star lavish hotel consists of 163 extravagantly decorated rooms with a shower of modern glamour. All rooms are equipped with the most diversified services which define the quality and comfort that our guests appreciate. These may include: LCD, mini-bar, coffee machine and a flower bouquet which gives the room a unique atmosphere of lux and comfort. At Sofitel Lisbon Liberdade you will surely receive a prestigious service provided by our multi-lingual ambassadors and Concierge Cle d'Or, free access to wireless internet, a fitness centre which provides the most essential equipment, and a pleasant library connected to the bar where you can find a selection of paintings from the Beijing School of Arts and an international collection of books, newspapers and magazines. Seminars and conferences can be accommodated in the hotel's ten meeting rooms, the largest of which can seat up to 150 people. The guests may also benefit from 24h Business Centre and Room Service, as well parking facilities (surcharges apply) and complimentary valet-parking services. ... more less
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- Also Known As:
- Sofitel Lisbon Liberdade Hotel Lisbon
- Accor Lisbon Liberdade
- Lisbon Sofitel