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“Great hotel in centre of Lisbon”

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Sofitel Lisbon Liberdade
Ranked #38 of 246 Hotels in Lisbon
Certificate of Excellence
GreenLeadersSilver level
Budapest
Level Contributor
190 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Great hotel in centre of Lisbon”
Reviewed November 6, 2012

Excellent room with complimentary coffee, tea, bottled water and free wifi access. Clean, quiet and comfortable beds - the complimentary shower/shampoo/conditioner are L'Occotain which is a little bonus. Great gym facilities which include treadmill, two spin bikes, free weights, yoga mats, pilates ball and a machine for back and arm muscles. Machines all include TV monitors. Complimentary towels and fruit in gym.
Do not miss the hotel breakfast! Great variety even for lactos intolerant, gluten allergics and diabetics. It also contains an organic section.
Service was good but like in many places in Portugal (I have been nearly 10 times) most service staff act confused and slightly unprofessionally. The sheer warm Portuguese nature is what comes through as a saving grace. Good value hotel.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AkelaBudapest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFERREIRA, Gerente geral at Sofitel Lisbon Liberdade, responded to this review, November 15, 2012
Dear Guest,

Thank you for staying with us at Sofitel Lisbon Liberdade during your visit to Lisbon and for taking the time to tell us about your experience.

We are pleased to read that you have enjoyed the comfort of our room as well as other facilities and services we provide in our hotel. We truly hope you enjoyed the variety of flavours and diet preferences in our buffet breakfast. Thank you for your recommendation.

We look forward to welcome you again at Sofitel Lisbon Liberdade.

Yours sincerely,

António Ferreira de Sousa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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ibizamotters
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed November 5, 2012

Sofitel is an excellent chain and this hotel is no exception.

The staff are very well trained and are also very friendly.

Room is great - quality, quiet and a very comfortable bed!

Can't fault it.

Highly recommended.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ibizamotters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFERREIRA, Gerente geral at Sofitel Lisbon Liberdade, responded to this review, November 9, 2012
Dear Guest,

Thank you for your preference for Sofitel Lisbon Liberdade and for taking the time to tell us about your stay with us.

We are extremely pleased to know that you have enjoyed your experience with us and that our Ambassadors have provided the quality of service you expect. We would like to thank you for your delightful words regarding to our staff. Your words are truly motivating and shall be shared with all members of the team. Thank you very much for your recommendation!

We look forward to welcome you soon to Sofitel Lisbon Liberdade on your next visit to Lisbon.

Yours sincerely,

António Ferreira de Sousa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
110 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed November 5, 2012

I choice this hotel for the end of our anniversary and I booked MAGNIFIQUE ROMANCE package.
We get a perfect room (820) on 8 floor with a terrace from which you can see the city and enjoy the champagne and strawberries. The service in a hotel is perfect, room very comfortable, breakfast in good choice. Additionally no problems with late checkout.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MichalK74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFERREIRA, Gerente geral at Sofitel Lisbon Liberdade, responded to this review, November 9, 2012
Dear Guest,

Thank you for choosing Sofitel Lisbon Liberdade for your special occasion and for taking the time to tell us about your stay.

We are glad to know that you really enjoyed your stay with us during your stay with is and that the room facilities and services provided have met your expectations.

We look forward to welcome you soon to Sofitel Lisbon Liberdade.

Yours sincerely,

António Ferreira de Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Gatos, California
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 4, 2012 via mobile

Service was terrific. The staff was well trained and friendly. Breakfast was great. Rooms were contemporary and attractive, though there was some sort of goo on a bedside lamp. Our room was very noisy due to activity behind or below one of the walls - we could never determine which direction except it did not come from outside. Slamming, doors squeeking, motors running, scraping, continued from 8 am until about 10 pm. Beds were comfortable so with ear plugs we were fine. It was too much trouble after a long day traveling to complain and move.The noise could be coming from a service closet next to one wall in room 420. If that is the case, just don't accept a room next to the service closet.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFERREIRA, Gerente geral at Sofitel Lisbon Liberdade, responded to this review, November 9, 2012
Dear Guest,

Thank you for your staying with us at Sofitel Lisbon Liberdade and for taking the time to tell us about your stay.

We understand we have not met your overall expectations and would like to express our sincerest apologies for all the troubles you experienced during your stay with us. We have shared your concerns with our Housekeeper in order to avoid future incidents like these.

Nevertheless, we would also like to thank you for your kind comments regarding to our Ambassadors and the service they provide as well as the quality of the buffet breakfast and the room facilities.

Once again, we thank you very much for your comments which will help us in our ongoing efforts to improve our service.

Looking forward to welcome you again at Sofitel Lisbon Liberdade.

Yours sincerely,

António Ferreira de Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 2, 2012

We stayed here for a quick break in Lisbon for three days from 25th October. The staff are really good and nothing is too much trouble. It was my birthday and on return from a day out there was a complimentary bottle of Cava on ice in the room. The rooms were well presented and very comfortable. We had taken advantage of the advance payment offer and in terms of value we thought nothing else came close. The hotel is well located to go anywhere in central Lisbon - we would definitely return.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Audi18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFERREIRA, General Manager at Sofitel Lisbon Liberdade, responded to this review, November 3, 2012
Dear Guest,

Thank you for your preference in Sofitel Lisbon Liberdade and for taking the time to evaluate your experience with us.

We are delighted to read that you were pleased with the level of service provided by our Ambassadors and the location of our hotel and of course the special surprise we prepared for your birthday.

Thank you for your recommendation!

We look forward to welcome you soon to Sofitel Lisbon Liberdade.

Yours sincerely,

António Ferreira de Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
88 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 31, 2012

We just get back from an amazing 3 night break as a family of 6 including 2 children of 11 and 8.
The staff at the hotel are extremely accomodating and cannot do enough for you from recommending the super Sacramento restaurant we could never have found ourselves to serving hot chocolate for bedtime in the bar. The rooms are very comfortable with Loccitane toiletries and fluffy robes. We had room service one evening and this was fast and delicious.
The hotel is brilliantly situated with a hop on tour bus stop just opposite and an easy walk down town to all bars and restaurants.
The hotel does an amazing breakfast which you should not miss.
We went on some great trips in the city on both the tram and yellow bus do not miss the St George Castle with amazing vistas over city or a trip to Belem. We will be back as this is a great city for an autumn break and very good value for money compared with Italy and France.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clevis-Crew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFERREIRA, General Manager at Sofitel Lisbon Liberdade, responded to this review, November 3, 2012
Dear Guest,

Thank you for choosing Sofitel Lisbon Liberdade for your stay in Lisbon and for taking the time to write about your stay.

We are pleased you and your family enjoyed your last minute break with us and would I like to thank you on behalf of our Ambassadors for your lovely words regarding to the service we provide along with the amenities and products in your room. Thank you for recommending our hotel!

We look forward to welcome you and your family to Sofitel Lisbon Liberdade during your next autumn break.

Yours sincerely,

António Ferreira de Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto Alegre, RS
Level Contributor
60 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed October 30, 2012

My husband and I stayed at Sofitel Lisbon for 2 nights in our visit to the city .Location in the main street is a must . The staff was very nice and helpful, our room (luxury) was good size, beautifully decorated, and the toilletries were L Occitane, which I found very good! The restaurant in the hotel is very good , and they have a 3 course fixed menu that is excellent . My only complain is about breakfast ! it is expensive and exagerated, I would have preferred something more normal and cheaper !

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beatrizantonini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFERREIRA, General Manager at Sofitel Lisbon Liberdade, responded to this review, November 3, 2012
Dear Guest,

Thank you for your preference in Sofitel Lisbon Liberdade and for taking the time to assess your stay with us.

It is with great pleasure that we read your comment regarding to the satisfaction you experienced during your stay. Thank you for your kind words in relation to our Ambassadors, the quality of the rooms and facilities we provide and the menu of our AdLib restaurant.
Thank you for your recommendation!

We look forward to welcome you and your husband on your next trip to Lisbon.

Yours sincerely,

António Ferreira de Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Lisbon Liberdade

Property: Sofitel Lisbon Liberdade
Address: Avenida da Liberdade 127, Lisbon 1250-140, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Green Hotel in Lisbon
#12 Business Hotel in Lisbon
#12 Family Hotel in Lisbon
#21 Romantic Hotel in Lisbon
#33 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Lisbon Liberdade 5*
Number of rooms: 163
Official Description (provided by the hotel):
This 5 star lavish hotel consists of 163 extravagantly decorated rooms with a shower of modern glamour. All rooms are equipped with the most diversified services which define the quality and comfort that our guests appreciate. These may include: LCD, mini-bar, coffee machine and a flower bouquet which gives the room a unique atmosphere of lux and comfort. At Sofitel Lisbon Liberdade you will surely receive a prestigious service provided by our multi-lingual ambassadors and Concierge Cle d'Or, free access to wireless internet, a fitness centre which provides the most essential equipment, and a pleasant library connected to the bar where you can find a selection of paintings from the Beijing School of Arts and an international collection of books, newspapers and magazines. Seminars and conferences can be accommodated in the hotel's ten meeting rooms, the largest of which can seat up to 150 people. The guests may also benefit from 24h Business Centre and Room Service, as well parking facilities (surcharges apply) and complimentary valet-parking services. ... more   less 
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Also Known As:
Sofitel Lisbon Liberdade Hotel Lisbon
Accor Lisbon Liberdade
Lisbon Sofitel

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