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“Sofitel Hotel Lisbon”

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Sofitel Lisbon Liberdade
Ranked #36 of 248 Hotels in Lisbon
Certificate of Excellence
GreenLeadersSilver level
B.C.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Sofitel Hotel Lisbon”
Reviewed October 10, 2012

We recently stayed at this Sofitel Hotel. Excellent service and value. Great location. Very helpful conceriege service. They gave us excellent advice regarding restaurants and transportation. Very comfortable beds and great amenities. Definitely would stay here again.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Okal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFERREIRA, Gerente geral at Sofitel Lisbon Liberdade, responded to this review, October 12, 2012
Dear Guest,

Thank you for choosing Sofitel Lisbon Liberdade for your stay in Lisbon and for taking the time to review your stay with us.

We are glad to know that appreciated our services and location as well as our MyBed concept dedicated to Sofitel.

Looking forward to welcoming you soon!

Yours sincerely,
António Ferreira de Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (358)
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Brussels, Belgium
Level Contributor
101 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 9, 2012

During check-out-rush-hour (8 AM) one member of staff decided to play travel agent for the day by selling tickets for tourist attractions to one couple while not paying attention to the number of people waiting to check out. To cut a long story short: I have been waiting for about 15 minutes before I could settle my bill. What a service!
Already annoyed about having to wait so long I told staff that I found cups/tea/coffee in my room but no water cooker. Staff disagreed with me and said that I did not look around good enough... Can you imagine?! And then couldn't be bothered with the fact. Staff attitude needs to improve a lot.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NLBanker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFERREIRA, Gerente geral at Sofitel Lisbon Liberdade, responded to this review, October 12, 2012
Dear Guest,

Thank you for staying at Sofitel Lisbon Liberdade during your trip to Lisbon and for taking the time to complete the inquiry.

We are always pleased to hear about our guests experiences during their stay in our hotel. It enables us to understand our guests wishes better and to constantly improve our offer.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and to prevent future occurrences like these.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future,

Kindest Regards,
António Ferreira de Sousa
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Moscow, Russia
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 6, 2012

Everything is good, nice breakfast, polite and open staff, ready to help any minute. Great and very comfortable beds! Not everything made in good taste.Situated right in the center, very close to sightseengs. Not 5 stars anyway!

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ElenaK433
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFERREIRA, Gerente geral at Sofitel Lisbon Liberdade, responded to this review, October 12, 2012
Dear Guest,

Thank you for your preference and for taking the time to tell us about your stay at Sofitel Lisbon Liberdade.

We are pleased you had an overall pleasant stay with us. Thank you for your kind compliments regarding the breakfast, our staff and hotel location and of course our MyBeds special concept dedicated to Sofitel.

We look forward to welcoming you soon to Sofitel Lisbon Liberdade.

Yours sincerely,
António Ferreira de Sousa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caceres, Spain
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 2, 2012

For business or pleasure it is a real internationl hotel in Lisbon with nice staff, excellent breakfast. Just dont expect luxurious lobby! Nice and well equiped rooms, small but modern and quiet! we will come back

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank azul05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFERREIRA, General Manager at Sofitel Lisbon Liberdade, responded to this review, October 4, 2012
Dear Guest,

Thank you for choosing Sofitel Lisbon Liberdade. We are delighted to hear that you had a pleasant stay with us and that you enjoyed our buffet breakfast and the service provided by our staff.

Thank you for your recommendation!

Yours sincerely,

António Ferreira de Sousa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
India
Level Contributor
72 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed September 30, 2012

In the world we live in today with smartphones, iPads and laptops if any hotel cannot provide a decent internet service I am not going to be impressed with any other facility of that hotel. Phone calls to be made on Viber, emails to be checked and in my case a room to be booked for the next morning in Paris. Without internet one feels helpless and cut off from civilisation. If a hotel is not bothered to take good care of this basic facility then as far as I am concerned it is a useless hotel. Unfortunately for me I have already booked Sofitel Vienna for 3 days from now and I am dreading being cut off again.
Won't be staying in Sofitel Lisbon ever again.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bijay1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFERREIRA, General Manager at Sofitel Lisbon Liberdade, responded to this review, October 4, 2012
Dear Guest,

Thank you for your feedback and for taking your time to review your stay.

Please accept our sincerest apologies for not meeting your expectations and requirements mainly regarding to our internet connection and for the trouble you have met with the WIFI connection in your room. It was an exceptional disturbance which unfortunately was out of our control.

We hope to have the pleasure of greeting you in our hotel on your next trip in Lisbon and to be given the opportunity to exceed your expectations.

Yours sincerely,

António Ferreira de Sousa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 29, 2012

If you're looking to stay in "downtown" Lisbon along the city's equivalent of the Champs Elysees - with all the good and bad that implies - this is a fine hotel but it's not luxury or five stars or, frankly, as nice as some other Sofitels that I've seen.

The location is right on the Avenida da Liberdade and has easy access to the Rossio train station (to go to Sintra), the Metro, Ai Ginjinha (why not start the morning with a shot of traditional cherry liqueur?) and other "central" Lisbon attractions as well as the Barrio Alto, so if that's what you're looking for, it's worth considering.

Honestly, though, it felt like a typical big city "luxury" hotel that was stuck with the problems that come with older building stock - small rooms, low ceilings and a general feeling of darkness and dinginess that I know from hotels in places like New York but not necessarily from true five star hotels. Add in the fact that the bath mat was both slippery (I slipped and tweaked my back) and, worse yet, stained with mildew spots and a bath towel was similarly mildewy, to the point you could smell it from a couple feet away, and all thoughts of luxury or even "business hotel" standards went out the window. I'm giving it four stars since the staff was kind and helpful, both with recommendations and willingness to help keep backs while on an overnight trip to Evora, but I waiver between three and four. It was fine but when we checked out in the morning knowing that we'd booked into another hotel for the remaining two days of the stay in Lisbon, I didn't regret that choice. Worth it if you can get a good price on Hotwire or Priceline but I wouldn't pay five star prices for this and I wouldn't go in with high expectations.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GrintiFiBar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFERREIRA, General Manager at Sofitel Lisbon Liberdade, responded to this review, October 4, 2012
Dear Guest,

Thank you for your feedback and taking time o post your comments. We are pleased to hear that you enjoyed our central location.

We reviewed your comments regarding your stay with us at Sofitel Lisbon Liberdade. We take all our Guest comments and reviews very seriously and appreciate all the feedback we can get, in order to improve the product and services we provide. We understand we have not met your expectations and apologize for the issue regarding to our services and facilities mainly in the bathroom.

Nonetheless, we would like to thank you for kind words regarding to our staff. Your words will be shared with our team and hotel management.

Again, we thank you for your comments which will help us in our ongoing efforts to improve our services. If you would like to further discuss your experience with us, please send us an email to h1319@sofitel.com so we may address it with you directly.

Yours sincerely,

António Ferreira de Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Lisbon Liberdade

Property: Sofitel Lisbon Liberdade
Address: Avenida da Liberdade 127, Lisbon 1250-140, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Green Hotel in Lisbon
#12 Family Hotel in Lisbon
#12 Business Hotel in Lisbon
#21 Romantic Hotel in Lisbon
#31 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Lisbon Liberdade 5*
Number of rooms: 163
Official Description (provided by the hotel):
This 5 star lavish hotel consists of 163 extravagantly decorated rooms with a shower of modern glamour. All rooms are equipped with the most diversified services which define the quality and comfort that our guests appreciate. These may include: LCD, mini-bar, coffee machine and a flower bouquet which gives the room a unique atmosphere of lux and comfort. At Sofitel Lisbon Liberdade you will surely receive a prestigious service provided by our multi-lingual ambassadors and Concierge Cle d'Or, free access to wireless internet, a fitness centre which provides the most essential equipment, and a pleasant library connected to the bar where you can find a selection of paintings from the Beijing School of Arts and an international collection of books, newspapers and magazines. Seminars and conferences can be accommodated in the hotel's ten meeting rooms, the largest of which can seat up to 150 people. The guests may also benefit from 24h Business Centre and Room Service, as well parking facilities (surcharges apply) and complimentary valet-parking services. ... more   less 
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Also Known As:
Sofitel Lisbon Liberdade Hotel Lisbon
Accor Lisbon Liberdade
Lisbon Sofitel

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