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“Very happy at the Sofitel Lisbon Liberdade”

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Sofitel Lisbon Liberdade
Ranked #42 of 254 Hotels in Lisbon
Certificate of Excellence
GreenLeadersSilver level
Reviewed September 23, 2012

We recently spent a total of 5 nights here in a standard king bed room
and were very pleased. All the staff were extremely professional, helpful and
friendly. We had booked through Expedia so were given a lower
floor room facing on to the street, but noise was not a problem.
The beds were comfortable, the bathroom toiletries, towels, hair dryer,
shower water pressure, all excellent. The only small criticism of the
room is that there was very limited closet space. Location was excellent, very safe
area with metro station across the street and our little "home away from home" coffee shop
next door called Pastelaria A Pomarense" for breakfast with great coffee and
fresh squeezed oj, eggs made to order, and late afternoon
glass of table wine, sandwiches & pastries, all served up with a welcoming
smile and very inexpensive. We ate dinner once in the hotel dining room, Ad Lib.
Pleasant, but service a little slow, food 7.5/10.
Free wifi throughout the hotel and business centre available to guests
downstairs. We would definitely stay here again.

  • Stayed: September 2012, traveled as a couple
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2  Thank TorontoJackie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFERREIRA, General Manager at Sofitel Lisbon Liberdade, responded to this reviewResponded October 4, 2012

Dear Guest,

Thank you for your preference for Sofitel Lisbon Liberdade and for taking the time to tell us about your stay.

Firstly, we thank you for your kind words regarding to our staff, your satisfaction is our best reward. We are pleased to hear that you enjoyed your stay with us and that the amenities in your room were of your taste and that the other facilities in your hotel were of use to you.

We are definitely looking forward to welcome you to Sofitel Lisbon Liberdade in the near future!

Yours sincerely,

António Ferreira de Sousa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,338 - 1,344 of 3,987 reviews

Reviewed September 18, 2012

we stayed here for 3 days in July during our trip to portugal.

it was a complete surprise to us. we didnt expect the hotel to be this good. the rooms were very big compared to the other pigeonhole kind of rooms you find in other european cities. they were very clean and with comfortable beds. the bathrooms had a tub and was clean too. the choice of toiletries was the also great.

the housekeeping staff left us chocolates every evening which was a very nice touch. :)

the hotel can be reached by metro/ bus directly from the airport and the metro station is right opposite the hotel. most places that you would want to visit in lisbon are just a walk away. we never needed to take a taxi to visit any place and we just strolled.

the road outside can get a bit lonely with some shady characters but it can be managed if you just ignore them. beware of the drug peddlers who will meet you at every second step!

the only thing we found lacking in the hotel was the the absence of a swimming pool. but for that it is a percfect stay and not that expensive too! Great value for money!

  • Stayed: July 2012, traveled as a couple
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1  Thank gean2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFERREIRA, General Manager at Sofitel Lisbon Liberdade, responded to this reviewResponded October 4, 2012

Dear Guest,

Thank you for your choosing Sofitel Lisbon Liberdade and for taking the time to review your stay.

We are very pleased to hear that we have overcome your expectations and that our unique details have made your stay worthwhile. We are glad to know that you have really enjoyed every aspect of your stay.

We look forward to welcome you again on your next trip to Lisbon.

Yours sincerely,

António Ferreira de Sousa

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Reviewed September 16, 2012

We stayed here for three nights during our trip. This was the first leg of our trip that also included three hotel stays in Spain. This hotel was the NICEST place we stayed in out of all our hotel stays on the trip! I am SO GLAD I picked this hotel. It is in the perfect location for sight seeing. It is very centrally located, close to rossio square and an easy walk to all other sites and neighborhoods. The front desk staff were so friendly, so helpful, and were very courteous - especially considering we speak basically no portuguese. The room was very clean and so comfortable. Very quiet. The bed was luxurious. We knew that this hotel was going to spoil us for the rest of our hotel stays. I can't recommend this hotel enough. Stay here!

  • Stayed: September 2012, traveled as a couple
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2  Thank abanana07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFERREIRA, Gerente at Sofitel Lisbon Liberdade, responded to this reviewResponded September 17, 2012

Dear Guest.

Thank you for your preference in Sofitel Lisbon Liberdade and for taking the time to review your stay.

We are delighted that your stay with us was unique and special and that you enjoyed every aspect of it. We are proud that we have spoiled you for the rest of your trip and that you will always visit us on your trips to Lisbon!

Thank you for your recommendation, we hope to see you soon.

Yours sincerely,

António Ferreira de Sousa

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Reviewed September 15, 2012

We are just back home from Lisbon and a 2 night stay at the Sofitel Lisbon Liberdade. It is an excellent hotel and we would highly recommend it. As others have mentioned, it is in a very good location within walking distance of the Metro and shopping and cafes. Our room was large and the beds were very comfortable. The bathroom was spacious and a welcome change from the one on our cruise ship. :-) Service is VERY good. We asked for ice and it came almost immediately in a very large bucket (unusual for an European hotel). The front desk staff were very helpful and gave us sightseeing tips and restaurant recommendations. Breakfast was super--the best coffee I had on the trip. COMPLIMENTARY internet was fast and always available. Our flight home left at 6:15 a.m. so we were in the lobby at 3:30. There were two gentlemen at the desk who offered to feed us before we left which I thought was above and beyond. But, what really impressed us was that when the car that we had booked, did not arrive, they reassured us and called a taxi. They were so nice--I will always remember that.

Room Tip: We stayed in room 602. It was very quiet. The AC worked and the room was large.
  • Stayed: September 2012, traveled as a couple
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1  Thank Coco21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFERREIRA, Gerente at Sofitel Lisbon Liberdade, responded to this reviewResponded September 17, 2012

Dear Guest,

Thank you for choosing Sofitel Lisbon Liberdade and for taking the time to tell us about your stay with us.

Thank you for your kind words, they are truly motivating and will be shared with our staff. We are very pleased you really enjoyed our products and services and that your stay with us was unforgettable. We do our best to make each and every Guest’s stay unique and special and our Guest’s satisfaction is our utmost reward.

Thank you for staying with us, we look forward to welcome you soon at Sofitel Lisbon Liberdade.

Yours sincerely,

António Ferreira de Sousa

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Reviewed September 13, 2012

Stayed 3 nights in Lisbon this Summer. 15 minute bus journey from the airport. Hotel is in a perfect location, within walking distance of Barrio Alto, furnicular, shops and restaurants. Bedrooms are spacious and modern, very clean and lovely staff. Officially THE best breakfast I have had in any hotel. Beautiful selection of fresh fruits etc. Would definitely stay here again. 10/10 !!

  • Stayed: August 2012, traveled as a couple
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1  Thank Moira00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFERREIRA, Manager at Sofitel Lisbon Liberdade, responded to this reviewResponded September 14, 2012

Dear Guest,

Thank you for your preference in Sofitel Lisbon Liberdade and for taking your time to tell us about your stay.

We are very pleased to hear that you were satisfied with the hotel’s location, the bedrooms, our staff and it was especially nice to hear that our breakfast selection exceeded your expectations. Our utmost incentive is in fact our guests satisfaction.

We look forward to welcome you again at Sofitel Lisbon Liberade.

Yours sincerely,

António Ferreira de Sousa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2012

When my wife and I arrived at the Sofitel hotel, Karim made us felt welcome. We stayed here for 3 nights and the staff was very friendly and helpful. The only complaint I have is with the mattress. We changed to a different room but the mattress was always sagging on either sides. The middle of the bed bulges up and the side sags. The hotel is located in the high end shopping area. Gucci, Prada, and Escada is only a minute walk away.

  • Stayed: September 2012, traveled as a couple
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Thank RVD408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFERREIRA, Manager at Sofitel Lisbon Liberdade, responded to this reviewResponded September 14, 2012

Dear Guest,

Thank you for choosing Sofitel Lisbon Liberdade and for taking the time to review your experience.

Please accept our sincerest apologies for any inconveniences caused by the issue regarding the mattress. Rest assured we will take appropriate measures to avoid future situations like these. Nonetheless, we are very pleased our staff made you feel welcomed and comfortable during your stay. Your words are really motivating and reflect our efforts in making each guest’s stay special.

Again, thank you for your comments which will help us in our ongoing efforts to improve our service.

We look forward to welcoming you soon.

Yours sincerely,

António Ferreira de Sousa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2012

Perfect location, just steps away from the exit of the Metro (less than 2EUR from the airport and only 30 minutes with one quick subway change, very easy to navigate and clean!)

Also, just a few minutes walk to the downtown pedestrian zone. You can walk fairly quickly (uphill) to Bario Alto as well.

I got a great rate from sofitel.com. The breakfast was extra and expensive at 22EUR, but it was very luxurious. They have an extensive buffet with meat, cheese, and lots of fresh fruit, plus you can order specialty coffee drinks or egg dishes from the kitchen with no upcharge.

The room was well appointed with a brand new pod based coffee maker, free water daily, wifi throughout the hotel for free (and two computers in the lower level) The wifi signal is not 100% in the rooms themselves, but you can get full strength in the lobby if you need to transfer files or use video chat services requiring lots of bandwidth.

I had a few small problems (given a smoking room when I requested a non smoking, no coffee maker in room, coffee maker that was brought to me was broken)
These three problems were attended to *immediately* and I was impressed by that. Once, when I went to the front desk to complain about the broken machine they just brought, a person was waiting at my room when I got back up there to fix it.

I don't expect perfection, but I do love it when a hotel takes problems (even small ones) seriously enough to fix it without any hesitation. The hotel earned high marks for their responses to the problems and the friendly cleaning staff.
5 Stars all around!

  • Stayed: September 2012, traveled on business
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1  Thank veffekt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFERREIRA, Manager at Sofitel Lisbon Liberdade, responded to this reviewResponded September 14, 2012

Dear Guest,

Thank you for choosing Sofitel Lisbon Liberdade and for your feedback regarding your stay with us.

We really appreciate your kind words and are pleased to read that the issue over the coffee machine and the non-smoking room was solved quickly and that you truly enjoyed your stay with us.

We are very pleased to hear your enjoyed the benefits of our location and we would like to thank you for your kind words directed to our members of staff. Your words are really motivating and reflect our efforts in making each guest’s stay special.

Thank you for staying with us, we look forward to welcoming you again in the near future.

Yours sincerely,

António Ferreira de Sousa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Lisbon Liberdade

Address: Avenida da Liberdade 127, Lisbon 1250-140, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Green Hotel in Lisbon
#12 Business Hotel in Lisbon
#12 Family Hotel in Lisbon
#21 Romantic Hotel in Lisbon
#37 Luxury Hotel in Lisbon
Price Range: $155 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Lisbon Liberdade 5*
Number of rooms: 163
Official Description (provided by the hotel):
This 5 star lavish hotel consists of 163 extravagantly decorated rooms with a shower of modern glamour. All rooms are equipped with the most diversified services which define the quality and comfort that our guests appreciate. These may include: LCD, mini-bar, coffee machine and a flower bouquet which gives the room a unique atmosphere of lux and comfort. At Sofitel Lisbon Liberdade you will surely receive a prestigious service provided by our multi-lingual ambassadors and Concierge Cle d'Or, free access to wireless internet, a fitness centre which provides the most essential equipment, and a pleasant library connected to the bar where you can find a selection of paintings from the Beijing School of Arts and an international collection of books, newspapers and magazines. Seminars and conferences can be accommodated in the hotel's ten meeting rooms, the largest of which can seat up to 150 people. The guests may also benefit from 24h Business Centre and Room Service, as well parking facilities (surcharges apply) and complimentary valet-parking services. ... more   less 
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Also Known As:
Sofitel Lisbon Liberdade Hotel Lisbon
Accor Lisbon Liberdade
Lisbon Sofitel

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