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All reviewsclose to the airportentre camposmetro stationcontinente supermarketnice hotelflight pathminute driveyellow linecity centrelisbon airportone night stayfollowing morningair conditionnice stayearly checkclean roomsvisiting lisbon
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Reviewed October 12, 2017 via mobile

Lovely room and a great bathroom with a superb shower. Our room was on the floor above the reception and looked out onto the street. The windows are double glazed and there are heavy curtains. Noise wasn't an issue for us. The room was nicely furnished with a chic table and chairs. Watch out as the nuts and stuff on the table are part of the mini bar. In the bar downstairs there was a copy of the FT. Reception staff were really helpful with guides to get around lisbon. There English was great. Overall absolutely fabulous. The

Stayed: October 2017, traveled as a couple
Thank Tom-Edinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel D, Director General at NH Lisboa Campo Grande, responded to this reviewResponded October 16, 2017

Dear @Tom-Edimburgh,
Thank you very much for such a great feedback! I´ll proudly share your comments with our team, because our customer satisfaction is our best possible reward!
Hope to be welcoming you back soon at Nh Lisboa Campo Grande!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2017

Very good hotel and even though it is in flight path for the airport we were not disturb by noise. The NH Hotels's breakfast is outstanding and enjoyed it every day for our 5 night stay, highly recommend it. With onsite secure parking this is another plus in this hotel's favour. Very comfortable room with good services, aircon and housekeeping with the only downside being a poor wifi connection.

  • Stayed: October 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank Philip N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel D, Director General at NH Lisboa Campo Grande, responded to this reviewResponded October 16, 2017

Dear @Philip N,
Thank you very much for such a great feedback! I´ll proudly share your comments with our team, because our customer satisfaction is our best possible reward!
Hope to be welcoming you back soon at Nh Lisboa Campo Grande!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2017 via mobile

This is a great place to stay in. The rooms are spacious, but the air conditioner should be slightly colder. The staff are very friendly and the location is close to the university where the ICM/ESU conference was hosted. I would stay there again.

Stayed: September 2017, traveled on business
Thank mshahine22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel D, Director General at NH Lisboa Campo Grande, responded to this reviewResponded October 16, 2017

Dear @mshahine22,
Thank you very much for your comments and for your rating. We´ll analize how to increase our AACC system. We hope to be welcoming you backs soon at Nh Campo Grande!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2017

There is a fire alarm went off on 2:30am which last for more than 10 min. Our sleep was completely interrupted. The hotel explained nothing and compensated nothing until we asked what happened the next morning. All we got is one "sorry".

  • Stayed: September 2017, traveled with family
    • Value
    • Cleanliness
    • Service
Thank kchung99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel D, Director General at NH Lisboa Campo Grande, responded to this reviewResponded September 28, 2017

Dear @kchung99,

Thank you very much for your feedback. We really apologize for your sleep interruption, but unfortunately this kind of situations are completely unforeseen.
Responsability in this situations is not an option for us, is our strongest commitment.
Our staff followed carefully all the safe and protection protocol and procedures to ensure the control of a fire alarm.
We hope you´ve enjoyed the remaining time of your stay and we hope to have a new chance of welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2017 via mobile

We stayed here for one night whilst travelling in Portugal recently. We were keen to have somewhere easily accessible to the airport and out of the busy centre. This was perfect for that requirement!

It's got so many positive things going for it. There's an excellent Continente supermarket two minutes away and some good small bars and restaurants nearby too, including the excellent Frankie's hotdog place round the corner, which is really worth a visit.

The hotel itself is clean, modern and comfortable with recently refurbished rooms, which are quiet and some have a great view onto Entrecampos.

The service during the stay was great, it's been even better since though!!!

We were unfortunate enough to leave my youngest son's teddy bear at the premises. We presume that it got tangled in bed sheets and not packed as we moved on to our next location. So upon discovering, we contacted the hotel who looked several times but were unable to locate it during our time in the country.

Upon returning home a week later, I was contacted by the extremely conscientious and gracious General Manager. After some communication with the laundry services, he came to the conclusion that it was gone.

He then did the most incredible thing by locating a bear exactly the same (something that was brought maybe 10 years ago) on ebay in Germany and after purchasing and receiving it. He and his staff created a sheet of photos with the bear super-imposed on locations around Lisbon. They then addressed a letter to my son from the bear saying that he'd enjoyed Lisbon so much that he extended his holiday and went visiting the sites! My son was over the moon to receive it in this manner.

I'm still amazed at the extent these wonderful people went to, to make someone so happy. Especially as we stayed there for just a single night!!

We will certainly return and use the NH when in Lisbon next, without doubt. I urge anyone to take into account the attention to customer service that we received. Absolutely above and beyond! Quite incredible!!

Stayed: July 2017, traveled with family
Thank Simon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel D, Director General at NH Lisboa Campo Grande, responded to this reviewResponded September 18, 2017

Dear Mr. Simon D,
Thank you very much for your comments that I´ll proudly share with our team! Sometimes little details ( like a teddy bear search ) give huge results, and a children´s smile is our best possible reward.
We are lucky because this profession give us the possibility of meet different and fabulous people every day, and that´s the most rewarding experience and what make our job amazing!

We hope to have the chance of be welcoming you back soon at Nh Lisboa Campo Grande!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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