I cannot articulate how insulted I was made feel in this 'exclusive' club. Having been offered entry via our 5 star hotel, we ventured out early enough and were happy to hand over fifteen euro per drink, based on the view and the seat with had. As we ordered anothr drink, the waitress took our money and then told us we had to leave our seats as they were reserved for customers ordering bottles. We had just spent €150 in half an hour. We said we would finish our drinks and go and 5 mins later, 3 staff arrived with glaring looks, laid out drinks all over our table and told us to move and 'drink quickly'. It caused a scene and I went to findthe manager. I was told he was off that night and the man in charge had no power to deal with our issue. I was then passed to a rude security guard pretending to be 'next in line'. He didn't even have the decency to apologise and spent his time looking around and not acknowleding our issue and embarrassment. Lisbon is a wonderful city with fantastic friendly people. I truly hope this club is not representative of hospitality and I vow to continue to complain about how i was treated this night. DO NOT VENTURE. treat youself to a much cheaper cocktail in some of the neighbouring hotels, Barrio Alto has a lovely view on floor 6 for example.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.