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“Ideally located, like secret place”
Review of York House

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York House
Ranked #160 of 255 Hotels in Lisbon
Certificate of Excellence
Reviewed July 6, 2012

Nice place to be when you are spending time in lisbon. Old buildind like a secret place in the center of lisbon. Ask a room far from the entrance to avoid constent noise made by people with their keys. Some of the room have been reniewed, ask for it. Enjoy your breakfeast in the center of the hotel. Be carefull, lot of stairs not made for people having difficulties to walk or use stairs

  • Stayed: May 2012, traveled on business
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1  Thank MANAMA3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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63 - 69 of 253 reviews

Reviewed May 16, 2012

We are friends in our early 30s and stayed at the York House for 3 nights. Overall the stay was a 3.5 out of 5. There was nothing particularly horrible about the place, but in retrospect we probably would have stayed in the Barrio Alto. Here are some pros and cons.

PROS
1. Nice bedding and shower amenities.
2. Beautiful garden with alfresco eating area.
3. This is a period hotel with lots of character, so if you like that type of thing, this is perfect.
4. In a quiet area without a lot of foot traffic.

CONS
1. Location: a bit of a walk from downtown Lisbon. Prepare to walk at least 20 minutes to reach downtown Lisbon. There are bus stops close by, but
2. Front desk is not very helpful and seemed put out by our questions concerning transportation.
3. Not located close to a metro. Do not be deceived by the what the website says. This hotel is located close to the suburban train that goes to Cacais (the Santos station). This is not the metro. You need to walk about 15 minutes to reach the nearest metro station.
4. When we checked out, the front desk called a taxi for us. However, they could not find our bill, and the taxi arrived before the bill could be finalized, causing the meter to run. I think they should be a bit better organized.
5. On one day, the housekeeping service came to our room very early and knocked. We said we were still in the room. She came back 30 minutes later and tried to come in. Now, I'll grant her that we didn't have a 'do not disturb' sign up because we couldn't find one! However, given that you have to hand your key off to the front desk when you leave the hotel, you'd think there could be a system in place to check if we'd yet left! Also, on another day she just came in without knocking!

  • Stayed: May 2012, traveled with friends
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1  Thank vandyalum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2012

The hotel is located in an old convent, transformed into a hotel in 1890 by two ladies from Yorkshire, hence the name. Preserving the charm of these century old surroundings, particularly the lovely courtyard with its walls overgrown by vines, the hotel rooms are equipped with everything you would expect from a modern design hotel. The hotel is relatively small and hence maintains a family-type atmosphere. The in-house restaurant is pretty good, specializing in Portuguese cuisine. Moreover, a number of decent local restaurants are in walking distance. To get to the main attractions of Lisbon, you will need public transport or a taxi, but the latter are quite cheap in Lisbon compared to most other capitals. The only down-side of the hotel is that you have to climb some 50 steps to reach the entrance level, thus not recommended for those needing a wheelchair or otherwise unable to master stairs.

Room Tip: Each room apparently is designed differently.
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  • Stayed: April 2012, traveled as a couple
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Thank tmk010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2012

This was a disapointing experience, as the hotel has some great reviews and beautiful photographs. We stayed in a very basic room at the front of the hotel, which was very noisy with the cars and late night revellers. The room had far too many cupboards and was a bit cramped. The telly was in front of the bed instead of the sofa round the corner and the grout around the bath had disapeared, so water must have been leaking somewhere. The court yard is pretty, but was permanetly in the shade and it would have been nice to have some sun.
The public rooms are very nice indeed and the corridors have lovely vaulted ceilings.
I asked the reception staff if they could check us in for our flight on line because I did not have a laptop with me and my request was declined, which delayed us at the airport. This was in our view uincharacteristic, as the Portuguese are usually really helpful. Maybe it was just a misunderstanding?
Oh, it is also very convienient for night life and taxis are cheap. There is a a good restaurant close by called the Guarda Mor.

Room Tip: Probably not room 403
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  • Stayed: March 2012, traveled as a couple
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Thank ros h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2012

York House was a wonderful place to stay for a weekend in Lisbon. It is a bit out of the centre but that just gives you an excuse to get to grips with the trams and buses which are frequent and efficient. The hotel staff were helpful with advice and information. We stayed in a (cheaper) unmodernised room which we thought was utterly charming. It was quiet and elegant and restful. Perhaps some might say there was a certain shabbiness in its charm but we found it delightful and very comfortable. Breakfasts did seem a bit on the expensive side and we were going to skip them but they were irresistable and really set us up for the day so we succumbed.

Room Tip: We asked for a quiet room and were given a really peaceful room at the end of the labyrynth of pass...
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  • Stayed: February 2012, traveled as a couple
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2  Thank 5TravellersBonA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2012

a very special place indeed for the special traveller.A former convent built into the city wall and terraced garden above the former docks. Its overall description is charm, wherever you look: alcoves and antiques blending perfectly into an elevated garden with huge centenary palmtrees. The service is attentive and very friendly. I can also recommend its restaurant. They serve exquisite Portuguese specialties, confirming that Portugal has one of the great cuisines of Europe, to go well with some of the best portuguese wines to have on a card.. The rates are not for backpackers but if you want to experience a historical olace and a delightful atmosphere paired with luxury comfort and style, this is a place to come back to. There is a tramway stop right outside from where one of those signature cars, well over 80 years old and, worth San Francisco's cablecars, will take you into the heart of the city in a few minutes, unless one prefers to enjoy the evening at the former docks by the harbor which have been turned into a lively and pleasurable attraction, only a street further down by elevator, with lots of exotic eateries, bars with music bands from Brazil or Cuba and definitely away from the beaten tracks

  • Stayed: June 2011, traveled as a couple
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1  Thank CLAUDE B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2012

We stayed here in late October and loved it. I have been meaning to review it for a while. As other reviews mention, it has a nondescript street entrance and a long stairway up. I did not find either of those to be a problem, but if walking up stairs is difficult for you, that's something you should consider. The best part of the hotel is at the top of those stairs -- a charming, quiet garden where you can read, have a drink, or just relax. For us, just walking into the garden made us happy. We were near the end of a vacation, so having a place to relax felt particularly welcome. (We also spent 2 nights at the Palacete Chafaritz d'el Rei, which is far more ornate and luxurious, but for us it was less comfortable -- we have fonder memories of York House.) Our room was also spacious and comfortable -- it was one of the Superior rooms and had a good-sized bedroom upstairs (relatively small bathroom) and a large sitting room downstairs. As for service, we found the staff to be helpful and friendly. They helped us with restaurants, a guide, and a number of other things. They don't dote on you, but are there when you need them. The hotel is in the Lapa neighborhood, which is not right in the middle of things -- but not far either. The Bairro Alto and Chiado are not far -- walking distance, if you can handle the hills, or you can skip the hills and walk to the tram. Lapa is a pleasant neighborhood and the Museum of Ancient Art and the two best restaurants we found in Lisbon (Clube de Jornalistas and Alma-Henrique Sa Pessoa) are within a few blocks of the hotel. Speaking of restaurants, the one thing I would not recommend about the York House is the dinner. We ate there one night and didn't like it. Fortunately this is not a restaurant review. The bottom line is that we thoroughly enjoyed our stay and would go back if we returned to Lisbon.

Room Tip: Loved the 2-floor Superior room
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  • Stayed: October 2011, traveled with family
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2  Thank Mary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about York House

Address: Rua das Janelas Verdes 32, Lisbon 1200-691, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#50 Business Hotel in Lisbon
#110 Luxury Hotel in Lisbon
Price Range: $111 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — York House 4*
Number of rooms: 32
Official Description (provided by the hotel):
Historic 17th century Convent converted to a homey Pension encompassing a patio & gardens overlooking river. ... more   less 
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Also Known As:
York House Hotel Lisbon
York Hotel Lisbon

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