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“A great palace with a personalised service”

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Olissippo Lapa Palace
Ranked #11 of 253 Hotels in Lisbon
Certificate of Excellence
Reviewed April 9, 2010

Yes! This is a great place to go. And stay! Spent the Easter w-e in Lisbon and was not sure which Hotel to pick. Been there before and big choice between cheap stuff, great value and huge names. We decided to go for the latter. Lapa Palace. Always thought about going one day to this great location. Lapa! Above the Docas. Rooms with a view. Sting has been there. Fortunately we decided to go for it. What a great experience to go for one of these big names and still feel there is a personalized service to it. Amazing. Go for the 5th floor. Rooms with a view on the river. We had 522. Nice terrace with every room. Great view on the gardens and the river. All the standards you require from a LHW. The difference? Not the typical arrogance of the staff too much identifying themselves with the name they are working for. Bruno Ferreira the bellman, Hugo the concierge. Always a smile and a good piece of advice. Without arrogance. Really felt like we were a part of it all. What a unique experience.

  • Stayed: April 2010, traveled as a couple
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1  Thank eischen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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685 - 691 of 1,069 reviews

Reviewed April 7, 2010

I traveled to Lisbon for my mother in law's 60th Birthday. We were a family of 8 adults with a 21 month year old and looking for a trip that combined culture with relaxation. Arrival on the hotel was very impressive. The conceirge greated us with a friendly smile and it was apparent instantly that Lapa palace prides itself on it's service. This didn't change throughout the stay - service was faultless. Reception, conceirg, breakfast staff and spa staff provided strong customer service - I was very impressed with the level of service and the personal 'can do' helpful attitude that ran through this hotel.
The main negative was location. If you are happy to hop in a taxi (approximately 6 euro's to most local places) then this isn't neccessarily a down side for you. However I enjoy venturing out and seeing the culture of cities on foot and this was more difficult to do at this location - however I'm not sure this is a fault of the hotel more of the city! The spa also needs some improvement - I would not expect to see a five star hotel with a spa that has crumbling paint on the ceiling. This is a quick fix that I'd suggest would greatly improve perception of this hotel. Please dont let this put you off though - There are plenty of alternatives. The hotel is set in wonderful grounds and in warmer months you wouldn't need to venture to the spa anyway.
Overall I had a pleasent stay at this hotel. I would certainly recommend it to friends but with an air of caution if your are looking for somewhere that is accessible to most tourist attractions.

  • Stayed: April 2010, traveled with family
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1  Thank Staceyu1507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2010

we stayed 04 days in a junior suite with great view of the Tejo river. So romantic and charming. Service is perfect and everybody is very polite. great experience, good breakfast. we would surely come back again!!!"

  • Stayed: January 2010, traveled as a couple
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Thank CasalTaListo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2010

Absolutely loved this hotel as did my 9 and 5 year old. We had two adjoining rooms - very well appointed and maintained. The staff were very helpful, even helping me source a cataplana. Child-friendly place, my children loved being able to choose from a selection of age-appropriate DVDs. Beautiful grounds too - the children enjoyed playing in the garden and loved the swimming pool. Wish we could have afforded to stay longer!

Stayed: August 2009, traveled with family
Thank NkyI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2010

Great view of the water, friendly people, good facilities to work out. Good masseuse, great breakfast. Kind of inconvenient getting there via public transportation, but overall a good hotel.

  • Stayed: December 2009, traveled with family
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Thank mcginn88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2009

"No problem, only solutions" was the theme there. Concierge was unbelievable!!

Stayed: September 2009, traveled as a couple
Thank CarterW4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2009

We stayed at the Lapa Palace for three nights during October half term with our two sons, ages 14 and 12. We didn't have much time and wanted to go somewhere we could relax as well as get some sunshine, culture and good food. We knew Lisbon could offer all of those and the Lapa Palace certainly delivered on the relaxation front. Nothing was too much trouble for the lovely friendly staff, who were always ready to help and make suggestions, making our visit very successful and most memorable. The rooms, swimming pools and saunas were lovely and clean and spacious. The setting was beautiful with views of the ocean out across the park. We loved every minute of it.

  • Stayed: October 2009, traveled with family
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Thank tunafellows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Olissippo Lapa Palace

Address: Rua do Pau da Bandeira, 4, Lisbon 1249-021, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Lisbon
#2 Spa Hotel in Lisbon
#2 Romantic Hotel in Lisbon
#6 Business Hotel in Lisbon
#10 Luxury Hotel in Lisbon
Price Range: $334 - $880 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Olissippo Lapa Palace 5*
Number of rooms: 109
Official Description (provided by the hotel):
Built in the 19th-century, this luxurious palace is nestled on a hilltop overlooking the Tagus River and presents guests with the ideal base for an unforgettable stay in Lisbon. Tucked away in the city's diplomatic quarter, Lapa Palace is set in a beautiful sub-tropical garden. Sunbathe on a lounger in the pool area or pay a visit to the Spa, where you can treat yourself to hours of relaxation in the sauna. Traditional decor and elegant designs make each of the rooms a haven after a day of work or sightseeing. Marvel at panoramic views from the comfort of your balcony or enjoy a long bath in your marble bathroom. Thanks to the palace's convenient location, central Lisbon is only a short drive away. Park your car for free on site and indulge in fresh seafood at the restaurant. In the meantime, the concierge is happy to arrange various services for you, including the use of the VIP room facilities. ... more   less 
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Also Known As:
Olissippo Lapa Palace Hotel Lisbon
Lapa Palace Lisbon
Lapa Palace Hotel Lisbon

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