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All reviews old world beautiful hotel junior suite classic hotel rossio train station perfect location breakfast buffet sitting room beautiful room five star hotel fresh fruit highly recommend this hotel four nights visiting lisbon concierge recital sintra
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Reviewed November 21, 2019 via mobile

If you want to stay at a beautiful European hotel while visiting Lisbon please consider the Avenida Palace Hotel. It has every comfort to make for a most pleasant stay. The rooms and baths are spacious and well appointed and an excellent buffet breakfast iincluded. The staff is what makes a stay at Avenida Palace so wonderful. They are kind skilled professionals. We especially loved the bartender who could make anything one could ask for.
The location is ideal for walking to most neighborhoods and restaurants in the city. It is easy
to get a taxi bus or metro anywhere from the hotel. There is full consierge service at Avenida Palace and they are so knowledgeable and helpful with dinner reservations and walking tours.
I give the experience at the Avenida Palace my highest approval. I really can’t wait to visit Lisbon again just to be pampered by this excellent team at the Avenida Palace.

Date of stay: November 2019
Trip type: Traveled as a couple
2  Thank Luckyinlisbon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded November 22, 2019

Dear Guest,

First of all, we wish to thank you for recommending the Avenida Palace to other travelers while visiting Lisbon.

Thank you also, for being our guests and for posting this wonderful review on TripAdvisor.

We were delighted to read your comments about the hotel's location, its room and decor. It was a pleasure to know that the experience with us received your highest approval.

Our breakfasts and location are often lauded by our guests, but it really is our staff that make the difference at the Avenida Palace and your recognition means a lot to all of us.

We all look forward to welcoming you back home, very soon, and would be delighted to arrange your next stay.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of Lisbon and our activities.

Kind regards,
Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2019

Beautiful hotel centrally located, walking distance to main attractions in old town Lisbon, excellent services too. Breakfast was very nice with lots of fresh fruits and breads, although a little lack on hot/cook foods. The room and bedding are nice and comfortable. Make sure you request for rooms in higher floor to avoid noise from train since it's next to a train station. I would definitely recommend this hotel.

Room tip: request room at higher floor
Date of stay: November 2019
    • Value
    • Cleanliness
    • Service
3  Thank suchu393
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded November 21, 2019

Dear Guest,

Thank you for choosing the Avenida Palace for your stay in Lisbon. It was a pleasure to read your review and to know how highly you valued your experience with us.

Thank you also, on behalf of all the staff members, for your feedback.

With a prime location in the very heart of the city, the Avenida Palace, with more than a century of history, is a symbol of the city.

We look forward to welcoming you back to your new Lisbon residence, for a future stay.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of Lisbon and our activities.

Kind regards,
Pedro Miguel Costa

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Reviewed November 20, 2019 via mobile

Beautiful old world charm, I felt like I was in Portugal rather than an ultra modern hotel room which could be anywhere in the world. The junior suite had a third bed set up for us in the sitting area. Two lovely bathrooms, plenty of space. Very comfortable beds. Excellent housekeeping. Plentiful champagne breakfast in a gorgeous room overlooking the promenade. I would have to stay here if I came back to Lisbon as I’m sure nothing else could match it.

Date of stay: November 2019
Trip type: Traveled with family
2  Thank 000traveller000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded November 20, 2019

Dear Guest,

Many thanks for your kind review.

Thank you also for your feedback on the hotel, its location, rooms and services.
It gives me great pleasure to share your comments with the entire team.

We all look forward to welcoming you back, very soon, to enjoy another stay at your new Lisbon home.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of Lisbon and our activities.

Regards,
Pedro Miguel Costa

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Reviewed November 19, 2019 via mobile

Loved everything about my stay here. Daniel pires Moliceros as they concierge was exceptionally helpful and the breakfast and service was amazing and one of my favorite ever. The location was excellent and the room was clean and good size. I would highly recommend to everyone.

Date of stay: November 2019
Trip type: Traveled with friends
1  Thank smoshi7291
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded November 20, 2019

Dear Guest,

Allow me to thank you for your rewarding comments about your experience at the Avenida Palace. I am delighted to know that you loved everything about your stay with us and that you would highly recommend the hotel.

As we try our utmost every day to satisfy and even exceed our guests’ expectations, we were thrilled to read your comments about our service and especially about our Concierge, Daniel. I will be happy to pass your compliments along to him.

I am also thrilled to hear that you found our "breakfast one of your favorite ever". Your feedback is much appreciated.

I cannot wait for the opportunity of welcoming you back, on your next visit to Lisbon.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of Lisbon and our activities.

My best regards,
Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2019

Just a perfect 5-star hotel. The most ideal location, right on the border between the Old Lisbon and its newer parts (up Avenida da Liberdade), also equidistant to Mouraria and Alfama to the east, Chiado and Bairro Alto to the west, within a few seconds' (literally) walk to Rossio and Praça da Figueira, and a minute or two to Baixa with all of its main streets. You just can't have a better location in LIsbon.
Then, it is an unparalleled chic and luxury of the old grand hotels of the world. Majestic premises, transported straight from the Belle Époque (no coincidence here, the architect was also a major contributor to the rebuilding of the Paris Hotel de Ville, and the nearby Rossio train station as well), high ceilings, lots of luxurious gilded panels, antique tapestries, and elegant drapery.
Excellent service. Probably, the most diligent housekeeping we have ever encountered, precise, right on the clock, no waiting, both in the AM and for the turn-down service.
Plentiful and delicious breakfast choices, from various vegetables and fruits, to the freshly baked crêpes and pancakes, numerous kinds of charcuterie, multiple varieties of cheeses, sausages, crispy bacon, beans, jams, preserves, all kinds of pastries including, of course, pastéis de nata, and whatever else your heart may desire for a perfect breakfast.
Amazingly elegant bar, with such low prices, that we thought we were back in the 1990s. 2 coffees and a drink (Pernot or Fernet) for under $20, that we can't recall having in high-class hotels for a long, long time.
The hotel offers free WiFi, but we can't comment on its quality, for we had our own hotspot.
Small tokens of appreciation, from complimentary fruits in our room to a no-charge cell phone (30 minutes free complimentary international voice calls), drink vouchers and little souvenirs, all of the above explains the perfect 5-stars rating on TripAdvisor.
Fantastic hotel, can't recommend it highly enough.

Date of stay: November 2019
    • Value
    • Cleanliness
    • Service
2  Thank RGSOUNDF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded November 19, 2019

Dear Guest,

Many thanks for booking the Avenida Palace and for posting such a wonderful review. It was a pleasure to have you as our guests and to learn that your stay with us was perfect.

Reading your description of the hotel, its premises and décor and all your remarks on our services such as our breakfast buffet, bar service and our complimentary amenities is truly delightful.

As we shape hospitality with our hearts, your kind words give our team a real sense of achievement.

It will be an honor to share your words with the whole team and we all look forward to welcoming you, on your next visit to Lisbon.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of Lisbon and our activities.

Kind regards,
Pedro Miguel Costa

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