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“Location Location Location !”

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Hotel Avenida Palace
Ranked #5 of 246 Hotels in Lisbon
Certificate of Excellence
Denver, Colorado
Level Contributor
155 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Location Location Location !”
Reviewed April 17, 2014

This hotel is superbly located in the center of Lisbon, close to restaurants, the trams, shops. It is a beautifully restored palace, so expect the character and grandeur of a bygone era, but not the huge closets and bathroom you might find in a new hotel build. An expansive buffet breakfast is included in the room rate. Suggestion - book directly on the hotel website and you receive a welcome fruit platter, discounts at their lovely hotel bar, and a room upgrade when available. We chose this hotel based on favorable TripAdvisor reviews and we very pleased with this decision.

Room Tip: Book an upper floor for the quiet and views
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank denverretiree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, April 24, 2014
Dear Guest,

Thank you very much for sharing your experience at the Avenida Palace. We were very pleased to know that we met your expectations and with the fact that you have given us the maximum score in all the parameters.

I also want to thank you for referring the benefits for booking directly through the Hotel website, which are listed in it as “Exclusive Benefits”.

We pledge to make every effort to please our guests at all times and feel proud of your recognition. Your kind remarks will be shared with the entire team.

We look forward to welcoming you in a near future.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,649 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (402)
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English first
Dublin, Ireland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 17, 2014

Myself and my Mum have just returned from a wonderful 3 night stay at the Avenida Palace - and had the most amazing experience from start to finish! We were made to feel so welcome from the moment we arrived, all of the staff were exceptionally friendly & the hotel interior is so beautiful, you really feel like you have walked into a palace! It was the perfect base for exploring Lisbon, so central and right next door to the train station for day trips to Sintra (also highly recommended). As we booked directly through the hotel website, we were given a 20% discount off all drinks in the hotel, and we had a beautiful room with views up to the castle. The breakfast was fabulous each morning - I would highly recommend this hotel to anyone visiting Lisbon!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, April 24, 2014
Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace and for having taken the time and trouble to leave your amazing remarks on TripAdvisor. It was indeed a pleasure to read your wonderful review and we are pleased to know that we have met if not exceed your expectations.

I also want to thank you for referring the benefits for booking directly through the Hotel website, which are listed in it as “Exclusive Benefits”.

Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Qualicum Beach, Canada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 16, 2014

Friendly, helpful staff, gorgeous rooms, delicious breakfast, beautiful lounge with perfect snacks and the view of the rossio square and buildings and castles!! Starbucks right next door.
They brought both of our kids, 5 and 1, little slippers with the turn down service, a child toilet seat and beautiful full size crib. Fantastic concierge helped us get the onto the hop on hop off bus and arranged lunches for our train ride back to the algarve. We felt like royalty and never wanted to leave!!! All this for a very reasonable price!

Room Tip: Top floor corner room facing the square was fantastic!
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JeannieMae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, April 23, 2014
Dear Guest,

Many thanks for taking the time out to leave such kind comments on your recent stay at the Avenida Palace. I am delighted to read how much you and your family enjoyed staying with us and that one of your highlights was our amenities for small children.

I will share your comments with the team involved and I look forward to welcoming you here on your next family visit.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 16, 2014 via mobile

I am writing this review after three days with two more to go.
The place is excellent with a fantastic breakfast.
It is in a superb location for many activities and restaurants.
The only negative is that the bathroom has a sewer smell that does not go away.
But this is not detracting from our enjoyment of the otherwise palatial surroundings

Stayed April 2014, traveled as a couple
Helpful?
3 Thank Bernard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, April 23, 2014
Dear Guest,

Thank you very much for writing your comments during your stay at the Avenida Palace. I am delighted to hear that you had a great stay with us and thank you for your kind words about our location and breakfast.

Nevertheless, as the Avenida Palace is a Hotel where the comfort of our guests really matters, I was concerned to know we didn't exceed your expectations.

I do hope that the Avenida Palace will welcome you back in the future.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Kind regards,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna, Canada
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed April 15, 2014 via mobile

We booked this hotel based on the reviews. Right from the time we checked in everything was great. We were upgraded to a suite and given a bottle of champagne for our anniversary. The hotel staff have been very friendly and the concierge did a great job of recommending good restaurants. The breakfast was very good with lots of variety. The hotel itself is very beautiful and is in a fantastic location. I would highly recommend staying here.

Stayed April 2014, traveled as a couple
Helpful?
3 Thank madmacKelowna_BC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, April 22, 2014
Dear Guest,

It was a real pleasure to read these wonderful words following your stay at the Avenida Palace.

Our team constantly strives to achieve a high level of quality and we are thrilled that our services were up to your expectations. Your kind words are a true source of motivation and I will gladly pass on your comments to the entire team.

Hopefully, we will be able to welcome you again in a near future.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Kind regards,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedfordshire
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed April 14, 2014 via mobile

We stayed here at the end of March after a week in Faro .we had lovely weather in Faro but it rained most of our time in a Lisbon.however the Avenida palace was lovely our room was spotlessly clean and everything in the bathroom worked well. It is very central for underground buses and trams and plenty of good restaurants in the area. The hotel does not have a restaurant but does do bar snacks. Breakfasts were lovely with plenty of fresh fruit and pastries for me and a good cooked breakfast for my husband when we go back,(when it has stopped raining) we shall certainly stay here again.

Stayed March 2014, traveled as a couple
Helpful?
3 Thank CaroleABedfordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, April 22, 2014
Dear Guest,

We were delighted to hear that you chose the Avenida Palace during your trip to Lisbon, however, we were sorry to know that the weather was not so good.

It is our goal to meet our guests' expectations and we are pleased to read that you have valued our location as well as our services.

We very much look forward to welcoming you back to the Avenida Palace in the future.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours Sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 8, 2014

Everything about the Avenida Palace resonates first class. From the decor in the lobby, to the comfort and attention to details in the room, from the food, to the helpful and attentive staff. We arrived in the evening and were welcomed by a very gracious evening host at the check in desk. That evening we found our way around the neighborhood and had an excellent meal at a small local restaurant. We required some special attention as I was traveling with a fractured shoulder from a fall three days earlier while traveling in Morocco and had everything we needed organized by the very nice and very helpful morning concierge. He arranged a wonderful car and driver for our stay, made sure I was comfortable before we left the driveway and inquired about my comfort when we returned. Our driver was an excellent guide and took us to all the sights while giving us the history of each place and recommended great places to stop for lunches, coffee and deserts. We enjoyed his company and his choices. The neighborhood of the hotel is exciting, enriched by coffee shops, cafes, little gift shops and bigger shops if you are in need of anything left at home. We were truly happy with our choice of the Hotel Avenida and are happy to recommend it.

Room Tip: Our 5th floor room was very quiet.
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank kathywathy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, April 22, 2014
Dear Guest,

Allow me to thank you for your rewarding comments about your stay at the Avenida Palace. I was thrilled to know that we were able to meet, if not exceed, your expectations.

We pledge to provide a refined personal service for our guests and are pleased when such effort is recognized.

Your enthusiasm for the hotel is very much appreciated and will be a great source of motivation to the entire team. I will surely forward your comments to all.

It would be a great honor to welcome you back to the Avenida Palace in your future stay.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Avenida Palace

Property: Hotel Avenida Palace
Address: Rua 1 De Dezembro 123, Lisbon 1200-359, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon > Baixa, Rossio & Restauradores
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Lisbon
#5 Family Hotel in Lisbon
#5 Luxury Hotel in Lisbon
#10 Business Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Avenida Palace 5*
Number of rooms: 82
Official Description (provided by the hotel):
Built in 1892, the hotel has maintained its characteristic romanticism from the "Belle Epoque" and now revived by the discerning touch of renowned decorators. The Palace is a jewel among Portuguese hotels, combining regal and elegant architecture with modern comfort and personalized service. Whether resting in your room or socializing in one of the common areas, you'll find the balance perfect. All 82 rooms have just been completely renovated and elegantly furnished in a classic style. ... more   less 
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Also Known As:
Avenida Palace Hotel

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