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“Simply perfect”

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Hotel Avenida Palace
Ranked #6 of 255 Hotels in Lisbon
Certificate of Excellence
Reviewed October 23, 2013

Simply perfect. Really. Everything - starting from the front desk (or even the parking service) and ending with the room service. The suite was marvelous! We had number 201. Spacious, clean and cozy! With very nice antiques furniture pieces. The beds were perfect! Never had such wonderful sleep in a hotel before! Really. I am not exaggerating at all! Breakfast was very tasty. Room service (though the menu is short) very tasty as well! Especially club sandwich. Location is perfect as well (in the middle of the Lisbon's historic center). All people are wonderful - very polite and extremely welcoming! Please choose this hotel! You will live in the real palace in the center of the most wonderful city!

  • Stayed: October 2013, traveled as a couple
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2  Thank maxim_bobin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded October 25, 2013

Dear Guest,

May I just say that your review is simply perfect and a wonderful reading! Thank you for rating the Avenida Palace so highly.

Allow me to thank you sincerely on behalf of all the staff members, they will be extremely motivated with your feedback.

We look forward to welcoming you again very soon to your Lisbon residence.

Kind regards,

Pedro Miguel Costa

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1,417 - 1,423 of 2,820 reviews

Reviewed October 23, 2013

We spent 3 nights at this delightful old hotel. Upon arrival we were immediately upgraded to a Junior Suite on the 6th floor which got our holiday off to a great start. Nice room with free mineral water each day & fresh fruit. It also had a separate annex for relaxing & watching TV. The only minor complaint was that we found the double bed a bit on the firm side. Perfect location close to all the attractions & next door to the railway station, where we were able to catch a train to Sintra, a World Heritage Site, which is well worth a visit. Breakfast was very good with a wide choice on offer to suit all tastes, although the fresh fruit salad did contain some tinned fruit! Staff were very polite & helpful. I recommend this hotel.

  • Stayed: October 2013, traveled as a couple
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3  Thank MasterMariner_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded October 25, 2013

Dear Guest,

Many thanks for taking the time out to leave such delightful comments on your recent stay at the Avenida Palace. I am thrilled to read how much you enjoyed staying with us and thank you for any potential recommendations.

Your comments will be shared with the team involved and I look forward to welcoming you here on your next visit.

Kind regards,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2013

We enjoyed our 6 days in Lisbon. After each day's hard work sightseeing and visiting your great museums it was a joy to return "home" to our comfortable and spacious room to relax and prepare for the evening.
The staff were friendly, helpful and warm. When we reported that the room we had the first evening was rather small for our stay we were given a bigger room next day with no fuss or extra cost.
Location was great: beside all Lisbon's transport offers and close to good restaurants. Highly recommended.

  • Stayed: October 2013, traveled as a couple
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1  Thank Carnmore2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded October 24, 2013

Dear Guest,

Thank you so much for posting you kind words about the Avenida Palace and for any potential recommendations.

As the Avenida Palace is a Hotel where the comfort of our guests really matters, we were very pleased to read that we have met, if not exceeded, your expectations.

We do hope that we can look forward to welcoming you back “home” in Lisbon, in a near future.

Yours sincerely,

Pedro Miguel Costa

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Reviewed October 21, 2013

Thank you for everything, it was a really great experience to stay at your hotel.The staff was very polite and they made us feel really special.The location is wonderful, very close to everywhere, yellow bus stop, tram stop and rossio square.Metro station is just in front of hotel and you can go everywhere by walking.The bed was very comfortable and large.We stayed with our 5 year old son and they sent a gift to our room for him which was a puzzle of hotel, it will be a good memory for him.Also they sent a box of fine chocolate to us the day before we leave.

  • Stayed: October 2013, traveled with family
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5  Thank dilekayvaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded October 24, 2013

Dear Guest,

We are the ones who wish to thank you for choosing to stay at the Avenida Palace with your family.

Our team constantly strives to achieve a high level of quality and we are thrilled that our services were up to your expectations. Your kind words will be share with the entire team and surely will make all feel really special.

We truly hope that our small gift serves as a reminder of your stay at our Hotel.

We look forward to welcoming you again very soon to your Lisbon residence.

Yours sincerely,

Pedro Miguel Costa

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Reviewed October 20, 2013

If you enjoy old world charm, elegance and service then this hotel is worth the splurge. The rooms were elegant and comfy with lovely linens, a tub for soaking, windows that opened on to a square and a breakfast of fresh fruits, pastries-and yes, I think there was some yogurt...For us, most important was the staff. Going to pay our bill we found that two of our American credit cards had been frozen (as a warning to others we had called ahead of time to each card and informed them we were traveling in several countries-but they froze them anyway) Claudia, at the front desk was patient and helpful while we sorted through this mess....Exactly what you would want to have happen in a crazy situation. A lovely experience all around. Claudia, thank you for your professionalism and kindness, I wish all hotel experiences could work out like ours.

  • Stayed: October 2013, traveled as a couple
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2  Thank Pub2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded October 24, 2013

Dear Guest,

It was such a pleasure to read your review about your stay at the Avenida Palace. I was extremely pleased to know that you were satisfied with your experience.

Personalized service is very important to us and the service you received is a wonderful example of the team's commitment. I will surely forward your thoughtful comments to Claúdia.

Your enthusiasm for our Hotel is very much appreciated and so I hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future.

Yours sincerely,

Pedro Miguel Costa

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Reviewed October 19, 2013

Great service, Magnificent hotel decor in a perfect location in Lisbon. The Belle Epoque architecture is very glamorous. Breakfast was a perfect indulgence with an array of many fabulous treats, along with flawless service. Room was large and nicely furnished with a great bathroom and both faced the avenue. Maybe being a bit "picky' here, but, bed was" ok", adequate. I wish it to be firmer and have a duvet rather then the brown blanket. The history of the hotel is quite fascinating. Ask for the history information sheet at the desk. All in all, this hotel made for a wonderful 3 days in Lisbon.

  • Stayed: October 2013, traveled as a couple
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3  Thank mountainportal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded October 24, 2013

Dear Guest,

Your fabulous review is wonderful reading and a great motivation to the entire team. It is our goal to meet our guests' expectations and we are pleased to read that you have valued our location as well as our services and décor.

With a prime location in the very heart of the city, the Avenida Palace, with more than a century of history and fully renovated, is a symbol of the city.

We very much look forward to welcoming you back to the Avenida Palace in the future.

Yours Sincerely,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2013

For our debut visit to Lisbon we chose the Avenida Palace from on-line reviews and we're not disappointed. Classic in style and well presented the hotel is perfectly located at the heart of things but manages to also offer peace and quiet at the same time. The staff were fantastic and could not have been more helpful contributing greatly to the enjoyment of our stay. We can recommend spending a fraction more on a junior suite (room 601 in particular). Easy to access all the sights of Lisbon via foot, elevadors, taxi or tram. Good breakfast also. Highly recommended.

Room Tip: Top floor (6th) for views across to the castle
See more room tips
  • Stayed: October 2013, traveled as a couple
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3  Thank M_H_Wallace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded October 24, 2013

Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace and for having taken the time and trouble to leave your remarks on TripAdvisor. It was indeed a pleasure to read that you were not disappointed with your choice and that we were able to met, if not, exceed your expectations.

Your comments about our staff are also much appreciated and we were thrilled to know that they contributed to the enjoyment of your stay.

With a prime location in the very heart of the city, the Avenida Palace, with more than a century of history and fully renovated, is a symbol of the city.

Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future.

Yours sincerely,

Pedro Miguel Costa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Avenida Palace

Address: Rua 1 De Dezembro 123, Lisbon 1200-359, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon > Baixa, Rossio & Restauradores
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Lisbon
#5 Romantic Hotel in Lisbon
#6 Luxury Hotel in Lisbon
#10 Business Hotel in Lisbon
Price Range: $168 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Avenida Palace 5*
Number of rooms: 82
Official Description (provided by the hotel):
Built in 1892, the hotel has maintained its characteristic romanticism from the "Belle Epoque" and now revived by the discerning touch of renowned decorators. The Palace is a jewel among Portuguese hotels, combining regal and elegant architecture with modern comfort and personalized service. Whether resting in your room or socializing in one of the common areas, you'll find the balance perfect. All 82 rooms have just been completely renovated and elegantly furnished in a classic style. ... more   less 
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Also Known As:
Avenida Palace Hotel

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