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“Old world charm and elegance with a great location and staff-great time to treat yourself.”

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Hotel Avenida Palace
Ranked #6 of 247 Hotels in Lisbon
Certificate of Excellence
park city utah
Level Contributor
64 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Old world charm and elegance with a great location and staff-great time to treat yourself.”
5 of 5 bubbles Reviewed October 20, 2013

If you enjoy old world charm, elegance and service then this hotel is worth the splurge. The rooms were elegant and comfy with lovely linens, a tub for soaking, windows that opened on to a square and a breakfast of fresh fruits, pastries-and yes, I think there was some yogurt...For us, most important was the staff. Going to pay our bill we found that two of our American credit cards had been frozen (as a warning to others we had called ahead of time to each card and informed them we were traveling in several countries-but they froze them anyway) Claudia, at the front desk was patient and helpful while we sorted through this mess....Exactly what you would want to have happen in a crazy situation. A lovely experience all around. Claudia, thank you for your professionalism and kindness, I wish all hotel experiences could work out like ours.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pub2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, October 24, 2013
Dear Guest,

It was such a pleasure to read your review about your stay at the Avenida Palace. I was extremely pleased to know that you were satisfied with your experience.

Personalized service is very important to us and the service you received is a wonderful example of the team's commitment. I will surely forward your thoughtful comments to Claúdia.

Your enthusiasm for our Hotel is very much appreciated and so I hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,550 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (382)
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California
Level Contributor
230 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 bubbles Reviewed October 19, 2013

Great service, Magnificent hotel decor in a perfect location in Lisbon. The Belle Epoque architecture is very glamorous. Breakfast was a perfect indulgence with an array of many fabulous treats, along with flawless service. Room was large and nicely furnished with a great bathroom and both faced the avenue. Maybe being a bit "picky' here, but, bed was" ok", adequate. I wish it to be firmer and have a duvet rather then the brown blanket. The history of the hotel is quite fascinating. Ask for the history information sheet at the desk. All in all, this hotel made for a wonderful 3 days in Lisbon.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mountainportal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, October 24, 2013
Dear Guest,

Your fabulous review is wonderful reading and a great motivation to the entire team. It is our goal to meet our guests' expectations and we are pleased to read that you have valued our location as well as our services and décor.

With a prime location in the very heart of the city, the Avenida Palace, with more than a century of history and fully renovated, is a symbol of the city.

We very much look forward to welcoming you back to the Avenida Palace in the future.

Yours Sincerely,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 19, 2013

For our debut visit to Lisbon we chose the Avenida Palace from on-line reviews and we're not disappointed. Classic in style and well presented the hotel is perfectly located at the heart of things but manages to also offer peace and quiet at the same time. The staff were fantastic and could not have been more helpful contributing greatly to the enjoyment of our stay. We can recommend spending a fraction more on a junior suite (room 601 in particular). Easy to access all the sights of Lisbon via foot, elevadors, taxi or tram. Good breakfast also. Highly recommended.

Room Tip: Top floor (6th) for views across to the castle
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank M_H_Wallace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, October 24, 2013
Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace and for having taken the time and trouble to leave your remarks on TripAdvisor. It was indeed a pleasure to read that you were not disappointed with your choice and that we were able to met, if not, exceed your expectations.

Your comments about our staff are also much appreciated and we were thrilled to know that they contributed to the enjoyment of your stay.

With a prime location in the very heart of the city, the Avenida Palace, with more than a century of history and fully renovated, is a symbol of the city.

Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 17, 2013

There was parking available on site which was very convenient. The location of the hotel is within walking distance to most attractions & neighborhoods and right next door to rossio train station. The breakfast was good with a lot of options. Overall the hotel was clean and the staff were helpful.

Stayed September 2013, traveled as a couple
Helpful?
2 Thank Greg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, October 24, 2013
Dear Guest,

Thank you very much for staying at the Avenida Palace and for leaving your kind words on TripAdvisor. It was indeed a pleasure to read that you overall enjoyed your stay with us.

It is our goal to provide properly maintained facilities and the luxurious sophistication of its décor make this Hotel a landmark at the intersection of tradition and innovation.

We hope to have the honor of welcoming you at the Avenida Palace in a not too distant future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed October 14, 2013

This hotel has it all - great location, exceptional service, wonderful buffet breakfast and very nice, comfortable rooms. The hotel has the ambience of the grand hotels of the past, but with all of the modern conveniences of today. The staff could not do enough for us. They arranged private tours and went over and above to help. Overall, a great experience.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BostonGeneral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, October 17, 2013
Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace and for having taken the time and trouble to leave your remarks on TripAdvisor. It was indeed a pleasure to read your wonderful review and we are pleased to know that we have met if not exceed your expectations.

The fact that you have given us the maximum score in all the parameters is also very much appreciated.

With a prime location in the very heart of the city, the Avenida Palace, with more than a century of history and fully renovated, is a symbol of the city.

Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 10, 2013

We had a junior suite with twin beds, 503/4. Very pleasant, sunny, roomy and comfortable. Wonderful staff who couldn't do enough for us, excellent buffet breakfast, great location for walking, metro, taxis.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Friskenhof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, October 17, 2013
Dear Guest,

Thank you very much for sharing your experience at the Avenida Palace. We were very pleased to know that we met your expectations and with the fact that you have given us the maximum score in all the parameters.

We pledge to make every effort to please our guests at all times and feel proud of your recognition. Your kind remarks will be shared with the entire team.

We look forward to welcoming you in a near future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed October 8, 2013

My daughter and I stayed at the beautiful Avenida Palace at the end of September from the 26th through the 29th. The front desk staff, especially Claudia, was outstanding! Our room was perfect and we loved the breakfast buffet in the morning. There were so many choices and we enjoyed spending additional time sampling all that was offered. The location of the hotel cannot be beat! The train station is right next door (for a quick day trip to Sintra), the subway is also a 30 second walk, and a Starbucks is located just outside of the entrance. We used the business center and gym and enjoyed both. Thank you to the wonderful team at Avenida Palace for making our first trip to Lisbon so memorable!!!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dc10away
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, October 10, 2013
Dear Guest,

We are the ones who wish to thank you for choosing to stay at the Avenida Palace and for having taken the time and trouble to leave this wonderful review on TripAdvisor. We were extremely pleased to know that our team helped to make your first visit to Lisbon a memorable one.

We were also very pleased with the high rating on all parameters.

Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back very soon to your new Lisbon residence.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Avenida Palace

Property: Hotel Avenida Palace
Address: Rua 1 De Dezembro 123, Lisbon 1200-359, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon > Baixa, Rossio & Restauradores
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Lisbon
#5 Romantic Hotel in Lisbon
#6 Luxury Hotel in Lisbon
#10 Business Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Avenida Palace 5*
Number of rooms: 82
Official Description (provided by the hotel):
Built in 1892, the hotel has maintained its characteristic romanticism from the "Belle Epoque" and now revived by the discerning touch of renowned decorators. The Palace is a jewel among Portuguese hotels, combining regal and elegant architecture with modern comfort and personalized service. Whether resting in your room or socializing in one of the common areas, you'll find the balance perfect. All 82 rooms have just been completely renovated and elegantly furnished in a classic style. ... more   less 
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Also Known As:
Avenida Palace Hotel

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