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“Extremely comfortable hotel, lively staff, great location, excellent value.”

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Hotel Avenida Palace
Ranked #5 of 248 Hotels in Lisbon
Certificate of Excellence
Chicago, IL
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Extremely comfortable hotel, lively staff, great location, excellent value.”
Reviewed October 10, 2013

We had a junior suite with twin beds, 503/4. Very pleasant, sunny, roomy and comfortable. Wonderful staff who couldn't do enough for us, excellent buffet breakfast, great location for walking, metro, taxis.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Friskenhof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, October 17, 2013
Dear Guest,

Thank you very much for sharing your experience at the Avenida Palace. We were very pleased to know that we met your expectations and with the fact that you have given us the maximum score in all the parameters.

We pledge to make every effort to please our guests at all times and feel proud of your recognition. Your kind remarks will be shared with the entire team.

We look forward to welcoming you in a near future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Washington DC, District of Columbia
Level 4 Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed October 8, 2013

My daughter and I stayed at the beautiful Avenida Palace at the end of September from the 26th through the 29th. The front desk staff, especially Claudia, was outstanding! Our room was perfect and we loved the breakfast buffet in the morning. There were so many choices and we enjoyed spending additional time sampling all that was offered. The location of the hotel cannot be beat! The train station is right next door (for a quick day trip to Sintra), the subway is also a 30 second walk, and a Starbucks is located just outside of the entrance. We used the business center and gym and enjoyed both. Thank you to the wonderful team at Avenida Palace for making our first trip to Lisbon so memorable!!!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dc10away
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, October 10, 2013
Dear Guest,

We are the ones who wish to thank you for choosing to stay at the Avenida Palace and for having taken the time and trouble to leave this wonderful review on TripAdvisor. We were extremely pleased to know that our team helped to make your first visit to Lisbon a memorable one.

We were also very pleased with the high rating on all parameters.

Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back very soon to your new Lisbon residence.

Yours sincerely,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chadds Ford, Pennsylvania
Level 5 Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed October 8, 2013

I took my mom to Lisbon for her birthday. I chose Avenida Palace Hotel due to its location and style. I am so glad I did!! The staff at the front desk and concierge delivered the top notch in service - respectful, helpful, friendly, quietly professional. Our every need was met perfectly. A wheelchair was provided, cabs were called, restaurant reservations were confirmed - all seemlessly and easily. I have traveled extensively in some of the top hotels in the world, and I simply love and require a hotel that knows how to do it right. Avenida Palace is one of those hotels. The breakfast buffet was extensive and tasty. The room was clean, comfortable and beautiful, the lobby was stylish and elegant, as well as the bar. We greatly enjoyed our trip. Tiago at the bar was wonderful to talk to, and made perfect cocktails. Choosing this hotel greatly enhanced our visit to Lisbon. I would recommend it highly.

Room Tip: We had the long skinny room on the top floor that gave us one full side of the interior courtyard vi...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KarKettler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, October 10, 2013
Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace during such a special date.

It was a real pleasure to read these magnificent words following your stay at the Avenida Palace. We were very pleased to know that we were able to meet, if not exceed, your expectations during your stay.

We pledge to provide a refined personal service for our guests and are pleased when such effort is recognized.

Your wonderful review will surely be a great source of motivation for the entire team.

Hopefully, we will be able to welcome you again in a near future.

Kind regards,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 8, 2013

The Avienda Palace Hotel is centrally situated in Lisbon - very important as the city is very hilly.
From arriving at the front door to leaving three days later we enjoyed immaculate service, a first class room and delightful food.
The barman was most efficient and helpful and deserves special mention.

Our room was beautifully decorated and although I looked out on tot the main thoroughfare, it was very quiet, even when a march was passing on the Saturday of our visit.

In a very busy city the hotel wasa haven of peace. Truly wonderful.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank janders0n1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, October 10, 2013
Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace and for having taken the time and trouble to leave your remarks on TripAdvisor. It was indeed a pleasure to know that you enjoyed your stay with us and how much you valued our service.

It is our goal to provide properly maintained facilities and the luxurious sophistication of its décor make this Hotel a landmark at the intersection of tradition and innovation. We are very pleased when such efforts are recognized.

Your special mention to our barman is very thoughtful and we will forward it to him.

Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back at the Avenida Palace.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level 4 Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 7, 2013

I admit that my judgement is a bit skewed by being upgraded to a suite. Maybe, I would not have given an excellent mark otherwise, but I would have certainly given a 'very good'. First, location is great! It is next to Rossio train station which gives easy access to Sintra - I would highly recommend to make this trip. I was hesitant that it may be noisy - being near the terminal and right off the main street, but it turned out to be the quietest hotel I've ever been in. Completely isolated from the street noise and no noise from the hallways or between rooms. This location is also very convenient for exploring Lisbon. We walked to most of the places, couple times took taxi which is cheap relative to many other cities and easily available. Breakfast was included in the rate and was very good. Wi-fi also included and reliable. This hotel has an ambience of a bygone era - guilded mirrors, chrystal chandelliers, high ceilings, beautiful lounge, etc. One can certainly find cheaper accommodations in Lisbon. However, the hotel of this class would have cost twice if not more in other European capitals. So it made sense to me to get the best I could find in Lisbon.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jana004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, October 10, 2013
Dear Guest,

Thank you very much for sharing your experience at the Avenida Palace. We were very pleased to know that we met your expectations and really appreciated your kind words about our ambience.

We pledge to make every effort to please our guests at all times and feel proud of your recognition. Your kind remarks will be shared with the entire team.

We look forward to welcoming you in a near future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
Level 5 Contributor
59 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 7, 2013

Stayed 6 nights. Excellent service, efficient and professional. Very good staff: dining room, bar, housekeeping, reception, concierge.
Beautiful hotel with a lot of class and charm, yet with modern facilities like business center, great lobby, reading rooms.
Very good location; steps from a metro station (Lisbon's metro is quite good; fast, clean, affordable) and close to many nice eating places.
During our stay in late September 2013 the hotel offered nice concerts in the lobby (available to the public as well as guests, but not crowded and able to enjoy drinks and snacks in the lobby while the concert was going on). Very enjoyable.
We would recommend without any qualifications.

Room Tip: Room 101 (small suite) had several windows and yet it was very quiet.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MarineroM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, October 10, 2013
Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace.

I am delighted to read your kind comments on your recent visit to the Avenida Palace and to read how highly you valued the service.

I am delighted to read how much you enjoyed staying with us and that you had the chance to be present at our musical recitals.

It will be a pleasure to share your feedback with our team here and I look forward to welcoming you on your next visit here.

Kind regards,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palmerston North, New Zealand
Level 4 Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 4, 2013

We stayed 5 nights and found this an absolutely delightful hotel.
Lovely staff from the helpful receptionist and concierge to the wait staff at breakfast and the house staff.
We were given a beautiful corner room on the 5th floor which was quiet despite being on a busy downtown corner thanks to triple glazing. Air conditioning worked very well despite 35c temperatures. Everything in the room was immaculate.
They provide a fantastic buffet breakfast with fresh food catering for all tastes and nationalities. The wait staff are very attentive.
Despite being an old hotel, this is an immaculate establishment. They have carefully maintained the interior features so that it retains it's charm, but have updated it to modern standards. Not just another modern hotel. The lounge you pass on the way to breakfast is worth a visit.
Free WiFi.
Great central location.
Concert pianist provided entertainment some evenings in an oasis-like lounge and an adjacent cocktail bar.
We would definitely stay again.

Room Tip: We asked for a quiet room and ours certainly was!
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank PsammomaBody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, October 10, 2013
Dear Guest,

Thank you for taking the time to post your lovely review following your stay at the Avenida Palace.

I was extremely pleased with your comments on our services and staff. We pledge to provide a refined personal service for our guests, as well as properly maintained facilities and are pleased when such effort is recognized.

I am delighted to read how much you enjoyed staying with us and that you had the chance to be present at our musical recitals.

Thank you so much for given us the maximum score in all the parameters.

I look forward for your next stay in the near future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Avenida Palace

Property: Hotel Avenida Palace
Address: Rua 1 De Dezembro 123, Lisbon 1200-359, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon > Baixa, Rossio & Restauradores
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Lisbon
#5 Luxury Hotel in Lisbon
#5 Family Hotel in Lisbon
#10 Business Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Avenida Palace 5*
Number of rooms: 82
Official Description (provided by the hotel):
Built in 1892, the hotel has maintained its characteristic romanticism from the "Belle Epoque" and now revived by the discerning touch of renowned decorators. The Palace is a jewel among Portuguese hotels, combining regal and elegant architecture with modern comfort and personalized service. Whether resting in your room or socializing in one of the common areas, you'll find the balance perfect. All 82 rooms have just been completely renovated and elegantly furnished in a classic style. ... more   less 
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Also Known As:
Avenida Palace Hotel

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