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Hotel Avenida Palace
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Reviews (2,997)
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All reviewsgrand old hoteltrain stationbeautiful hoteljunior suitepublic roomsclassic hotelperfect locationthe hotel websiteconcierge staffbreakfast buffetfive star hotelbeautiful roomthree nightsrossio squarefresh fruitwould highly recommend this hotelthe heart of the city
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1,582 - 1,587 of 2,997 reviews
Reviewed August 11, 2013

First of all the staff here is simply wonderful. Beyond kind and helpful, they really worked to ensure our stay was both special and interesting by helping us decide what to see and how to get there. The hotel itself is divine. If you want to stay somewhere that will make you feel as if you are the guest of a royal back in the late 1800s this is the place! The location as far as Lisbon is concerned could not be better! Attractions and transportation as well as great restaurants are close by and many easily walkable. The service makes the experience and the breakfast they include is fantastic! We can't wait to return for another stay!

  • Stayed: August 2013, traveled as a couple
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4  Thank travelqueen49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded August 14, 2013

Dear Guest,

Thank you for taking the time to post your review following your stay at the Avenida Palace.

I am delighted to read how much you enjoyed staying with us and that our services have made the experience. I will share your comments with the team involved and I look forward for your return to Lisbon and to the Avenida Palace in a very near future.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2013

The hotel itself is beautiful. the location is perfect. a few minutes aways from the major attractions. Perhaps the rooms will need a little attention on their forniture.
The hotel staff is always helpful and kind. the Breakfast is amazing. The bartender is great. An enjoyable three nights. Very Good.

  • Stayed: August 2013, traveled as a couple
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1  Thank Damiano D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded August 14, 2013

Dear Guest,

Thank you very much for staying at the Avenida Palace and for leaving your kind words on TripAdvisor.

It was indeed a pleasure to read that you were satisfied with our location and services and that you enjoyed your stay with us.

Our team pledges to provide the best personal service to each of our guests and I will forward on your comments to the team.

I look forward to welcoming you again in a not too distant future.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2013

We stayed at the hotel at the end of July 2013 and had a wonderful experience. We were greeted very warmly. The staff is very caring and accommodating. The room service lady felt like she was a part of the family and I wish we could take her home with us. The week earlier we visited Versailles. This hotel is like a smaller version of Versailles (less all the tourists). It has lots of open space, it is impeccable and richly decorated. It is also in a great location. You can walk to many of Lisbon's top attractions. Finally, the breakfast was wonderful. I've found my new favorite hotel in Lisbon.

  • Stayed: July 2013, traveled with family
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5  Thank Michael10001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded August 6, 2013

Dear Guest,

Thank you for taking the time to post your review about your stay at the Avenida Palace. Your review is wonderful reading.

We are delighted to learn that you enjoyed your stay with us and that the experience lived up to your expectations. We pride ourselves on providing a comfortable stay for all our guests in order to make the Avenida Palace feel like home.

We look forward to welcome you back again very soon to your new Lisbon residence.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours Sincerely,

Pedro Miguel Costa

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Reviewed August 1, 2013

If you love old world hotels with a little history -- wars, spies, royalty-- this is the place for you and it is perfectly located for travel by train, or for walking around this very walkable city. Our junior suite was comfortably furnished with two twin beds and two bathrooms. The beds were a little soft for our taste, but the linens were fresh and the staff did a great job of keeping things clean. The concierge is patient and knows his way around. Let him make reservations for you. He restaurants will be impressed. The highlight of the hotel is their breakfast buffet, a vast selection from every cultural tradition. And the coffee is great. There is no restaurant, but you can get small meals and drinks served in the fabulous lounge or bar served with courtesy and lots of atmosphere.

  • Stayed: July 2013, traveled as a couple
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3  Thank NYCJake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded August 6, 2013

Dear Guest,

Thank you for taking the time to write your review following your stay at the Avenida Palace.
We appreciate your kind comments on our location and services.

I am delighted to read that you found our buffet breakfast to be the highlight of the hotel. I will share your comments with the team involved and I look forward to welcoming you here on your next visit.

I do hope that the Avenida Palace will welcome you back in the future.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2013

I was lucky to stay in the Avenida Palace for 10 days in a junior suite. I loved everything,the location in Lisbonne is perfect, the room was great, very clean, nice aminities and lovely attentions (bottles of water, chocolates on the last day ...). Breakfast in a magnificient board room, lots of food choices for everyone tastes. The place is really beautiful and one can feel the history and the palace feeling. The best was the professionalism of every single personn working there, so nice and helpful. Special thanks to Tiago, the barman, who gave us great recommendations for restaurants and visits. Great service. Definitely one of the best hotels I ever been to. I highly recommend

  • Stayed: July 2013, traveled as a couple
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5  Thank 636Anonymous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded August 6, 2013

Dear Guest,

Thank you for leaving your comments on TripAdvisor. It was such a pleasure to read this wonderful review and to hear that you have enjoyed your stay at the Avenida Palace.

Your enthusiasm for our Hotel and especially for our staff is very much appreciated. The entire team will be thrilled to hear your kind comments.

We hope to have the great honor of welcoming you back to the Avenida Palace in a very near future.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours Sincerely,

Pedro Miguel Costa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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